83. KPI # 1 Staff retention KPI # 2 Quality KPI # 3 Financial KPI # 4 Accrued Leave Not KPI # 1 Happy Customers Not KPI # 2 Clean office Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent John’s desk Jane and Lois’ leave is too high
86. Important + Not urgent Not important + Not urgent Important + Urgent Not important + Not urgent
87. Important + Not urgent Not important + Not urgent Important + Urgent Not important + Not urgent Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent John’s desk Jane and Lois’ leave is too high
90. Important + Not urgent Not important + Not urgent Important + Urgent Not important + Not urgent Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent John’s desk Jane and Lois’ leave is too high
96. Now write your important problems and issues around the circle
97. Solve world hunger Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent
98. Link up the project’s goals with your problem areas
100. Customers are fed Funding is adjusted to accommodate new costs Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent Solve world hunger Staff want to help
102. Solve world hunger Staying on Budget Staff attrition Customer satisfaction Quality of service Staff want to help Customers are fed Funding is adjusted to accommodate new costs ?
114. Staff want to help Customers are fed Funding is adjusted to accommodate new costs KPI # 1 KPI # 2 KPI # 3 KPI # 4 Not KPI # 1 Not KPI # 2 A B C D E F G H I
144. Solve world hunger Staff want to help Customers are fed Funding is adjusted to accommodate new costs Staying on Budget with unexpected events Staff attrition too high Customer satisfaction heading south Quality of service inconsistent