Why Teams call analytics are critical to your entire business
ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert
1. Leveraging technology
for profitability and innovation®
t Is your firm struggling to keep up with the plethora of
technology available for the legal market?
t Do you need to develop a technology strategy for your
firm – but are not sure where to start?
t Are you concerned about how to manage the risks associated
technology and reap the promised rewards?
This workshop, proudly sponsored by Telstra, is designed to help
law firm managers and leaders without a strong IT/technology
background but who want to improve the way their firm
leverages technology for competitive advantage.
At this workshop you will:
t Understand the benefits (and risks) associated with a range
of technologies (from collaboration tools, mobility, discovery,
cloud, to workflow automation, document management, and
CRM systems) for law firms.
t Learn how your firm can leverage technology to automate,
optimise and outsource everyday legal and business
processes, improving your operational efficiency and
profitability.
Wednesday 27 August 2014
12.30 - 5.00 pm
Led by Craig Rispin
futurist & innovation expert
CEO of Future Trends Group
REGISTER NOW
Technology Workshop Partner
4. “Craig we’ve seen more
change in the last 3 years
than in the last 30.”
5. What We Will Cover Today:
The Elephant in the Room - Security Scare
Why Not Reboot Your Legal Office?
Collaboration Tools
Mobility
Discovery
Cloud Computing
Document Management
Workflow Automation
CRM Systems
21. Gamification in the Oxford Dictionary:
The application of typical elements of
game playing (e.g. point scoring,
competition with others, rules of play)
to other areas of activity...
49. Cyber Security: It’s a Crime!
We Don’t Use Long Strong Passwords
We Use the Same Password at Multiple Places
We Don’t Use Multi-Factor Authentication
We Don’t Use Https Everywhere We Can on the ‘Net
We Use Free WiFi at Public Places Without a VPN
We Don’t Encrypt Our Sensitive Documents
We Don’t Keep Our Security Software Updated
We Don’t Audit Our IT Risk Monitor Constantly
We Don’t Use Devices We Can Wipe Remotely Instantly
We Still Have Paper in Our Practice That Isn’t Secured
We’re Sitting Ducks, But We Refuse to Innovate!
69. Don’t Use ‘Free Wi-Fi”
I'd avoid any unsecured wi-fi at airports, convention
centers, or other busy public areas.
This summer I had one of my email accounts jacked and
my entire contact list flooded with spam shortly after
connecting to an unsecured network at a convention
center.
I had assumed that is was just one of the vendors being
sloppy, but someone had put out an active phishing
hotspot.
Lucky it was only my email, and my phone alerted me to
the issue within a few minutes of it happening so I could
regain control.
Lifehacker User - THE RULES LAWYER
80. Your Tasks:
1. Download LastPass.com - Install on Your PC (Free)
2. Save at Least 5 of Your Websites in Your Vault
Using Long, Strong Passwords Using the Generator
3. Install Google Authenticator on Your Mobile
4. Setup Multifactor Option in LastPass Settings
5. Install Https Everywhere in Your PC/Mac Browsers
162. What are the top 3 biggest technology issues or annoyances within
your firm? (choose your top three choices)
2013 responses trending data
17%!
15%!
14%!
16%!
13%!
13%!
16%!
14%!
12%!
14%!
16%!
9%!
8%!
8%!
36%!
34%!
37%!
35%!
12%!
24%!
25%!
23%!
22%!
9%!
29%!
31%!
11%!
30%!
57%!
11%!
7%!
25%!
11%!
24%!
10%!
29%!
9%!
25%!
31%!
50%!
11%!
20%!
28%!
35%!
41%!
8%!
13%!
20%!
28%!
33%!
Email management!
Change: Managing expectations (users and
management)!
Change: Users' acceptance to change!
Security/Risk management!
Change: Keeping up with new versions of software!
Costs: The general high cost of technology!
Workload/Managing project loads!
Consumerization (e.g., Consumerization (e.g.,
Consumerization bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee arrangements!
Spyware/Malware/Viruses!
34%!
33%!
28%!
17%!
14%!
13%!
13%!
13%!
12%!
9%!
8%!
20%!
36%!
Email management!
Change: Managing expectations (users and
management)!
Change: Users' acceptance to change!
Security/Risk management!
Change: Keeping up with new versions of
software!
Costs: The general high cost of technology!
Workload/Managing project loads!
Consumerization (e.bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee
arrangements!
Spyware/Malware/Viruses!
163. Consumerization (e.g., Consumerization (e.g.,
Consumerization (e.bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee
Spyware/Malware/Viruses!
E-Discovery!
Vendor competency!
Staffing-Related: IT staffing issues!
Mobile device (smartphone) maintenance!
Other!
Print drivers and/or print-related issues!
Roaming profiles in Microsoft Windows!
click here for
results by firm size
13%!
12%!
9%!
8%!
16%!
14%!
8%!
11%!
11%!
16%!
ILTA’s 2013 Technology Survey
Analysis and Results
8%!
8%!
9%!
7%!
7%!
5%!
5%!
4%!
4%!
4%!
9%!
8%!
4%!
4%!
3%!
5%!
4%!
9%!
17%!
4%!
12%!
35%!
12%!
22%!
3%!
6%!
1%!
17%!
4%!
14%!
7%!
25%!
11%!
24%!
3%!
8%!
14%!
3%!
8%!
13%!
Consumerization bring your own device)!
Storage Needs: Keeping up with storage needs!
Training: Meeting needs for and/or getting
participation in training!
Costs: High software maintenance costs!
Licensing: Software license and fee arrangements!
Spyware/Malware/Viruses!
E-Discovery!
Vendor competency!
Staffing-Related: IT staffing issues!
Mobile device (smartphone) maintenance!
Other!
Spam!
Costs: Cost of hosting client data (e.g., litigation cases)!
Print drivers and/or print-related issues!
Roaming profiles in Microsoft Windows!
0%! 25%! 50%! 75%! 2013!
2012!
2011!
13%!
13%!
13%!
12%!
9%!
8%!
8%!
8%!
7%!
5%!
5%!
4%!
4%!
3%!
3%! 2010!
0%! 25%! 50%! 75%! 100%!
Costs: Cost of hosting client data (e.g., litigation
cases)!
Spam!
arrangements!
2013!
Costs: Costs of hosting client data
(e.g., litigation cases)
Costs: Costs of hosting client data
(e.g., litigation cases)
170. Up
10 Types of Innovation
Business
Model
Networks
Alliances
Human
Capital
Core
Processes
Channel
Management
Service
Offering
Product
Systems
Product
Performance
Brand
Promise
Customer
Experience
173. You Must Be Open
to New Ideas and
New Opportunities
174. You Must Share
Innovative Ideas
Collaborate on Projects
175. Up
10 Types of Innovation
Business
Model
Networks
Alliances
Human
Capital
Core
Processes
Channel
Management
Service
Offering
Product
Systems
Product
Performance
Brand
Promise
Customer
Experience
176. Why?
Because in a Time of
Massive Change,
Doing Nothing is Risk
177. Financial - Customer - Process Strategy Map
Financial
Perspective
What are our most important financial
outcomes?
Customer
Perspective
How should we appear to customers?
Process
Perspective
At what do we need to excel to
fulfill customer expectations?
Learning Growth
Perspective
How will we sustain our ability to
improve?