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6 Keys to Social Intranet
                 Success



Cuneyt Uysal, Director of Business Development Asia Pacific
                    cu@newsgator.com
about me


@cuneytuysal                                   cuneyt
www.linkedin.com/in/cuneytyuysal
                                                uysal




                                   director,
                                     apac
About NewsGator Technologies

Sharepoint enterprise social leader, founded in July 2004
Gobal Presence in USA, Europe, Asia and Australia
3 Million+ Paid Enterprise Users all on Sharepoint
350 Global 2000 enterprise customers
Depth Managed Partner with Microsoft – 2011 Partner of
the Year
Social Sites Capabilities




5
“If only HP knew what HP knows, we’d be three times more
         productive.” Hewlett Packard CEO Lew Platt




  Key #1: People are your organisation’s
           most valuable asset
                   NewsGator Technologies © 2011 – Company Confidential
SharePoint 2010 Out of the Box Team Site




                 NewsGator Technologies © 2011 – Company Confidential
8
Case Study: Accenture
http://www.accenture.com/us-en/Pages/service-collaboration.aspx




                  NewsGator Technologies © 2010 – Company Confidential
Spotlight


                                                                          Silverlight
     Recognition
                                                                           Browser

                                                                          #Hashtag-
Custom Badges
                                                                         Based Search

      Expertise
                                                                         Social Graph
      Location

 User Behavior                                                           My Top Tags
 Measurement




                   NewsGator Technologies © 2011– Company Confidential
18
Customer Use
                                                                             Case: Medtronic
                                                                             •     Communities are rich hubs
                                                                             •     of expertise; 225 public
                                                                                   communities; 75% US
                                                                                   participation

                                                                             •     SocialPedia rolls up all
                                                                                   community wikis, turning
                                                                                   informal learning into a
                                                                                   more formal, 24/7
                                                                                   accessible environment

Medtronic has implemented a “Top Solver Award” to publicly recognize people
who have significantly helped others with the expertise sharing. They have also
launched a program called “Unleash Your Minds” to encourage employees to try
new ways to work, learn, and innovate.



                            NewsGator Technologies © 2011 – Company Confidential
21
Key #2: Social can’t succeed
         in isolation




                                                             Jakob Nielsen, Aug. 2009




      NewsGator Technologies © 2011 – Company Confidential
“No matter what your organization’s
         goals for internal social…


…the chief selection criteria should be the
ease with which a platform can be used and its
ability to integrate with other core
enterprise software investments.”
                                                       Rob Koplowitz, Forrester
                                                                      Research



               NewsGator Technologies © 2011 – Company Confidential
Use Case: Merck
Business Need                                  ‘OneMerck’
   • Merck’s vision was to build a social
     computing platform for all
     employees, including employees
     from the Schering-Plough
     acquisition.
   • OneMerck would provide enhanced
     collaboration, content distribution,
     knowledge sharing, social
     networking, expertise discovery,
     and Web 2.0 interaction methods .
Results
   • Centralized place to do work and       Bob Maguire
     trusted source for information         Executive Director of Shared Business Services
   • Helps drive employee-centric           "NewsGator in essence has become
     culture                                the innovation area for Microsoft.“
   • 100k seats, fully deployed
Key #3: Ignore Governance, Risk and
   Compliance at your own peril


           NewsGator Technologies © 2011 – Company Confidential
NewsGator already integrates with your existing
   Sharepoint governance model and partnerships

     Our System Integrators are vital to                                 We extend our product capabilities
               our success.                                                   with key ISV alliances.

  Implementation Services                                           Email Management


  Information Architecture                                          Backup & Recovery

  UX/UI                                                             Content Visualization

  Migration
                                                                    Product Management



      Thriving partner ecosystems enable enterprises to address business
requirements without introducing the complexity and risks associated with point
                solutions and custom application development.

                                  NewsGator Technologies © 2011 – Company Confidential
Key #4: Tap into the wisdom, creativity
      and passion of the crowd
             NewsGator Technologies © 2011 – Company Confidential
Idea Stream
 Idea Center
   Module                                                             Activity Stream
                                                                        Integration
Campaign and
Idea Creation                                                          Community
                                                                       Integration
Commenting
                                                                       Searching &
                                                                         Sorting
     Voting
                                                                      Categorization

     MyIdeas
                                                                      ‘Most Popular’
  Moderate
Conversations

                NewsGator Technologies © 2011– Company Confidential
40
Customer Use Case: Ericsson


     Eliminate IP risk from
     external services
     Create ad-hoc networks
     to exchange ideas and
     knowledge
     Avoid siloes of information
     Quickly find experts and
     peers with similar interests
     and experiences




                        NewsGator Technologies © 2011 – Company Confidential
42
Key #5 Your workforce is younger,
globalised and more mobile than ever




            NewsGator Technologies © 2011 – Company Confidential
Email, Mobile & Desktop Clients
                                                                       Upload Videos,
                                                                        Links, Docs
 Post Status
  Updates                                                              View Activity
                                                                          Stream
 Post an Idea
                                                                       iPhone, iPad,
                                                                       & Blackberry
Ask a Question                                                            Clients

                                                                        Android and
Like/Comment                                                            Windows 7
                                                                          Clients
                                                                        – Coming soon!
Inbound Email
for Microblogs
                                                                         Receive/
 & Questions
                                                                         Configure
                                                                        Notifications
                 NewsGator Technologies © 2011– Company Confidential
44
Mobile Client Screen Shots



                                                                                 Submit an Idea


iPad Activity
   Stream


                                                              Ask a Question



                                                                                  Community
            iPhone Activity                                                        Content
          Stream and Filters

                          NewsGator Technologies © 2011 – Company Confidential
  45
Lync Integration: Screen Shots



                                                                          Comment in
                                                                            Lync also
                                                                           appears in
                                                                         Activity Stream




         Receive and
         Respond to
        Notification in
             Lync

                  NewsGator Technologies © 2011 – Company Confidential
49
Customer Use Case: Kraft Foods


 Focus on the user
 experience
 70K + users to the cloud
 Improve employee
 efficiency &
 collaboration
 Deliver value with Web
 2.0, social networks,
 mobile, and desktop
 integration

                   NewsGator Technologies © 2011 – Company Confidential
50
Key #6: Video is the new classroom teacher
                   (again)




              NewsGator Technologies © 2011 – Company Confidential
Video Stream

Most Recent                                                          Inline Viewing


Most Viewed                                                            Comments


 Most Liked                                                          “Like” Option

 Community                                                           Integrated into
 Integration                                                         Activity Stream

  Smooth                                                              Upload via
 Streaming                                                            Rich Clients



               NewsGator Technologies © 2011– Company Confidential
52
Customer Use Case:
                                                              MilSpace

                                                              • Integrated Forums for
                                                                Professional Development
                                                                and eLearning
                                                              • Sophisticated Enterprise 2.0
                                                                Ecosystem




“MilSpace is a growing network of junior officers who are dedicated to the cause of
exceptional leadership at the company level. Thousands of us are connecting in an
ongoing conversation — sharing our hard-earned knowledge and experiences,
becoming more effective and advancing our profession.” - Tony Burgess, Cofounder,
Company Command & Platoon Leader


                            NewsGator Technologies © 2011 – Company Confidential
54
Engaging With NewsGator
Contact us:
    Cuneyt Uysal, Director of APAC, +00 65 9736 4447 or +00 61 2 80066738, cu@newsgator.com
    Laura Farrelly, VP of Microsoft Alliance, +00 1 303 552 2046, lauraf@newsgator.com


Download a free 15 day trial:
    www.newsgator.com


Learn how our customers are using social computing:
    Kraft - http://info.newsgator.com/KraftandMFSTWebinar-Web.html?LeadSource=archive
    Deloitte - http://info.newsgator.com/DeloitteWebinar1.html?LeadSource=archive
    Accenture - http://info.newsgator.com/01-20-10AccentureWeb.html?LeadSource=archive
    Merck Webinar - http://info.newsgator.com/MerckWebinar.html?LeadSource=web


Review additional webinars, case studies, and videos:
    http://www.newsgator.com/resources/agg522_selecttab/2.aspx




                       NewsGator Technologies © 2012 – Company Confidential DO NOT DISTRIBUTE

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6 Keys to Social Intranet Success

  • 1. 6 Keys to Social Intranet Success Cuneyt Uysal, Director of Business Development Asia Pacific cu@newsgator.com
  • 2. about me @cuneytuysal cuneyt www.linkedin.com/in/cuneytyuysal uysal director, apac
  • 3. About NewsGator Technologies Sharepoint enterprise social leader, founded in July 2004 Gobal Presence in USA, Europe, Asia and Australia 3 Million+ Paid Enterprise Users all on Sharepoint 350 Global 2000 enterprise customers Depth Managed Partner with Microsoft – 2011 Partner of the Year
  • 5. “If only HP knew what HP knows, we’d be three times more productive.” Hewlett Packard CEO Lew Platt Key #1: People are your organisation’s most valuable asset NewsGator Technologies © 2011 – Company Confidential
  • 6. SharePoint 2010 Out of the Box Team Site NewsGator Technologies © 2011 – Company Confidential 8
  • 7. Case Study: Accenture http://www.accenture.com/us-en/Pages/service-collaboration.aspx NewsGator Technologies © 2010 – Company Confidential
  • 8. Spotlight Silverlight Recognition Browser #Hashtag- Custom Badges Based Search Expertise Social Graph Location User Behavior My Top Tags Measurement NewsGator Technologies © 2011– Company Confidential 18
  • 9. Customer Use Case: Medtronic • Communities are rich hubs • of expertise; 225 public communities; 75% US participation • SocialPedia rolls up all community wikis, turning informal learning into a more formal, 24/7 accessible environment Medtronic has implemented a “Top Solver Award” to publicly recognize people who have significantly helped others with the expertise sharing. They have also launched a program called “Unleash Your Minds” to encourage employees to try new ways to work, learn, and innovate. NewsGator Technologies © 2011 – Company Confidential 21
  • 10. Key #2: Social can’t succeed in isolation Jakob Nielsen, Aug. 2009 NewsGator Technologies © 2011 – Company Confidential
  • 11. “No matter what your organization’s goals for internal social… …the chief selection criteria should be the ease with which a platform can be used and its ability to integrate with other core enterprise software investments.” Rob Koplowitz, Forrester Research NewsGator Technologies © 2011 – Company Confidential
  • 12. Use Case: Merck Business Need ‘OneMerck’ • Merck’s vision was to build a social computing platform for all employees, including employees from the Schering-Plough acquisition. • OneMerck would provide enhanced collaboration, content distribution, knowledge sharing, social networking, expertise discovery, and Web 2.0 interaction methods . Results • Centralized place to do work and Bob Maguire trusted source for information Executive Director of Shared Business Services • Helps drive employee-centric "NewsGator in essence has become culture the innovation area for Microsoft.“ • 100k seats, fully deployed
  • 13. Key #3: Ignore Governance, Risk and Compliance at your own peril NewsGator Technologies © 2011 – Company Confidential
  • 14. NewsGator already integrates with your existing Sharepoint governance model and partnerships Our System Integrators are vital to We extend our product capabilities our success. with key ISV alliances. Implementation Services Email Management Information Architecture Backup & Recovery UX/UI Content Visualization Migration Product Management Thriving partner ecosystems enable enterprises to address business requirements without introducing the complexity and risks associated with point solutions and custom application development. NewsGator Technologies © 2011 – Company Confidential
  • 15. Key #4: Tap into the wisdom, creativity and passion of the crowd NewsGator Technologies © 2011 – Company Confidential
  • 16. Idea Stream Idea Center Module Activity Stream Integration Campaign and Idea Creation Community Integration Commenting Searching & Sorting Voting Categorization MyIdeas ‘Most Popular’ Moderate Conversations NewsGator Technologies © 2011– Company Confidential 40
  • 17. Customer Use Case: Ericsson Eliminate IP risk from external services Create ad-hoc networks to exchange ideas and knowledge Avoid siloes of information Quickly find experts and peers with similar interests and experiences NewsGator Technologies © 2011 – Company Confidential 42
  • 18. Key #5 Your workforce is younger, globalised and more mobile than ever NewsGator Technologies © 2011 – Company Confidential
  • 19. Email, Mobile & Desktop Clients Upload Videos, Links, Docs Post Status Updates View Activity Stream Post an Idea iPhone, iPad, & Blackberry Ask a Question Clients Android and Like/Comment Windows 7 Clients – Coming soon! Inbound Email for Microblogs Receive/ & Questions Configure Notifications NewsGator Technologies © 2011– Company Confidential 44
  • 20. Mobile Client Screen Shots Submit an Idea iPad Activity Stream Ask a Question Community iPhone Activity Content Stream and Filters NewsGator Technologies © 2011 – Company Confidential 45
  • 21. Lync Integration: Screen Shots Comment in Lync also appears in Activity Stream Receive and Respond to Notification in Lync NewsGator Technologies © 2011 – Company Confidential 49
  • 22. Customer Use Case: Kraft Foods Focus on the user experience 70K + users to the cloud Improve employee efficiency & collaboration Deliver value with Web 2.0, social networks, mobile, and desktop integration NewsGator Technologies © 2011 – Company Confidential 50
  • 23. Key #6: Video is the new classroom teacher (again) NewsGator Technologies © 2011 – Company Confidential
  • 24. Video Stream Most Recent Inline Viewing Most Viewed Comments Most Liked “Like” Option Community Integrated into Integration Activity Stream Smooth Upload via Streaming Rich Clients NewsGator Technologies © 2011– Company Confidential 52
  • 25. Customer Use Case: MilSpace • Integrated Forums for Professional Development and eLearning • Sophisticated Enterprise 2.0 Ecosystem “MilSpace is a growing network of junior officers who are dedicated to the cause of exceptional leadership at the company level. Thousands of us are connecting in an ongoing conversation — sharing our hard-earned knowledge and experiences, becoming more effective and advancing our profession.” - Tony Burgess, Cofounder, Company Command & Platoon Leader NewsGator Technologies © 2011 – Company Confidential 54
  • 26. Engaging With NewsGator Contact us: Cuneyt Uysal, Director of APAC, +00 65 9736 4447 or +00 61 2 80066738, cu@newsgator.com Laura Farrelly, VP of Microsoft Alliance, +00 1 303 552 2046, lauraf@newsgator.com Download a free 15 day trial: www.newsgator.com Learn how our customers are using social computing: Kraft - http://info.newsgator.com/KraftandMFSTWebinar-Web.html?LeadSource=archive Deloitte - http://info.newsgator.com/DeloitteWebinar1.html?LeadSource=archive Accenture - http://info.newsgator.com/01-20-10AccentureWeb.html?LeadSource=archive Merck Webinar - http://info.newsgator.com/MerckWebinar.html?LeadSource=web Review additional webinars, case studies, and videos: http://www.newsgator.com/resources/agg522_selecttab/2.aspx NewsGator Technologies © 2012 – Company Confidential DO NOT DISTRIBUTE