In the current business landscape, the need for customer support is arising day by day. Customers find several alternatives available in the market to choose from in when it comes to purchasing products or services.
Personal Brand Exploration Presentation Eric Bonilla
Significance of Technical Support
1. In the current business landscape, the need for customer support is arising
day by day. Customers find several alternatives available in the market to
choose from in when it comes to purchasing products or services.
However, factors like price and quality, after-sale technical support and
service that customers receive are also noteworthy to draw attention of new
customers and retain existing ones.
Fulfilling customers’ needs with regard to product or service’s information
or usage is one aspect of customer support, but what about the technical
problems that may arise concerning your product or service?
It is indispensable to allocate resources that can render technical support to
customers when they will complain of technical glitches with regard to their
purchased products or services.
Significance of Technical Support
2. Outsourcing Help Desk: A Smart Move
to Address Customer Complaints and
Questions
*Increased labor costs and attrition
rates among technical support staff
*Downsize infrastructure
investments cost
*Optimize allocation of resources
without increasing the tally of
workforce
*Need to let go main resources of
the company from routine
operations
Outsourced technical support plays a major role in IT and ITES sectors
and as a result, it requires a dedicated and experienced team who will
handle customer problems round-the-clock. Outsourcing help desk that
specializes in rendering technical support mitigates operational constraints
of companies with ease.
3. Forms of Outsourced Technical Support
Rendered by Go4customer.com
*Software application and anomalies support
*Application and desktop issues
*Problems or queries with regard to product’s
functionality
*Installation support
*Issues related to connectivity
*Troubleshooting support
4. Pricing Models of Outsourced Technical
Support Services
Go4customer.com offering outsourcing help desk support can charge prices against its
services, which are fixed based on different criteria:
*Per closed incident
*Per interaction or contact
*Per talk time
*Per resource deployment
Other pricing policies include
*Fixed or variable cost
*Minute-basis
*Hourly basis
5. Go4customer.com’s Dedicated and
Experienced Outsourcing Help Desk Team
The company hires highly educated, talented, and dexterous technical support
executives who have been enrolled in strenuous training session prior to authorizing
them address customers’ problems.
Certified by Microsoft, these professionals shoulder the responsibility of resolving any
issues concerning computer and its peripherals in a very low recovery time. In addition,
they are prompt to respond and recommend solutions after analyzing the problems.
6. Outsourced Technical Support Services from
Go4customer.com
Go4customer.com offers an array of technical
support services that allow you to render efficient
and effective technical support to your customers
at marginalized costs.
These services can be provided to customers
24X7 using the advanced tools and technologies
so as to provide solutions to customers remotely.
7. Allow Go4customer.com to Provide Technical
Support to Your Customers
If you plan to outsource your technical help desk support process in order for
increasing customer satisfaction and improving operational efficiency, then
approach Go4customer.com to achieve your goal.
Start outsourcing help desk with Go4customer.com and cater customers’ needs
like never before.