Building an Accountable and Collaborative Culture

Driving an Accountable
and Collaborative Culture
December 18, 2013

© 2013 NetSpeed Learning Solutions. All rights reserved.

1

Webinar Objectives
• Implement 10 questions asked every
day by accountable collaborators
• Capitalize on the four principles that
support joint effort toward common
goals
• Adopt eight communication practices
that drive a high-performance culture
• Build peer power in your
organization


2

About Cynthia Clay
• 25+ years of experience
• Author of Peer Power (John
Wiley)
• An expert in collaborative,
engaging virtual learning
• Committed to helping
organizations build accountable
collaborators


3

Tweet

#peerpower

4

Purpose Poll

What got you here today?


5

Our Story
1992

•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients

2000

•Developed NetSpeed Leadership (blended learning)
•Expanded nationally

2006

•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing

2007

•Developed NetSpeed Fast Tracks™ (integrated learning system)

2008

•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT

2009

•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars

2011

•Published Peer Power
•Launched the Peer Power virtual training program

2012

•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power


6

Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?


7

Business Impact
What business impacts do organizations
experience when accountability is low?


8

Business Impact Poll #1
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Missed opportunities or targets
Reduced productivity
Lost customers
Inability to retain key employees
Increased conflict
Little risk-taking or innovation
Low employee morale
Average or poor performance


9

Positive Signs
What signs tell you that teams are collaborating
well in your organization?


10

Business Impact
What business impacts do organizations
experience when collaboration is high?


11

Business Impact Poll #2
•
•
•
•
•
•
•
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Creative solutions
Increased productivity
Retained customers
High employee engagement
Less unproductive conflict
Willingness to take risks
High employee morale
Increased revenue


12

Get Set

Mindset
Do they know WHAT?

Skill Set

Will Set

Do they know HOW?

Do they know WHY?


13

Mindset Poll

How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?


14

Skill Set Poll

has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?


15

Will Set Poll

has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?


16

Accountable Collaboration
Think of a time when you worked on a highperformance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?


17

Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?


18

Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?


19

Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?


20

Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?


21

Ten Questions
9. What else (what more) can I do to
contribute to the team’s results?
10.How can I work jointly with co-workers
to address obstacles to the team’s
success?


22

Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?


23

Four Principles


24

24

Four Principles


25

Be Real
• Share your views and goals.
• Acknowledge reality.
How did Carmen apply these
practices?


26

Four Principles


27

Take Responsibility
• Be responsible for your
experience.
• Communicate with others.
How did Stan apply these
practices?


28

Four Principles


29

Extend Respect
• Listen, listen, listen.
• Allow others to solve their own
problems.
How did Helen apply these
practices?


30

Four Principles


31

Build Relationships
• Get input.
• Seek solutions that benefit all.
How did Bill apply these practices?


32

Five Strategies


33

Nine Challenging Coworkers

Common Behavior


34

Virtual and Classroom


35

Peer Power

Published in 2012 by
John Wiley & Sons


36

Classroom and Virtual
•
•
•
•
•

Six modules for maximum flexibility
Based on adult learning principles
Interactive and collaborative
Practical skill-building
Easily customizable


37

Online Tools
•
•
•
•

“About You” Assessment
“About Them” Assessment
Podcasts and Knols at NetSpeed Fast Tracks™
Post-class Reinforcement at the NetSpeed
Coach Learning Center™


38

The Learning Center


39

NetSpeed Fast Tracks™


40

Train-the-Trainer Model
• Certify internal trainers
• Face-to-face and virtual options
• License the complete program


41

Delivery Model
• Bring in our certified trainers
• Face-to-face and virtual options
• License the complete program


42

Benefits
•
•
•
•
•
•

Build accountable collaborators at all levels
Reduce unproductive conflict
Meet the needs of virtual learners and leaders
Offer ready-to-launch blended programs
Report business impact
Receive flexible, responsive service


43

Take Our Survey
• One person receives a copy of Peer Power
• Download our ebook: Peer Patterns


44

Year End Promotion
• Take advantage of our Year End promotion
• 15% off if paid by December 27, 2013
• 10% off if paid by January 15, 2014


45

Q&A


46

Building an Accountable and Collaborative Culture

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