Global trends in IT
- Process management
- Frameworks with maturity and continual improvements
- Frameworks used in IT for governance, operation and solution
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IT frameworks
1. IT frameworks ITIL, CMMi, Cobit, eSCM 23 06 2007 http://youssoufchotia.info [email_address] What you can do with this document ? http://creativecommons.org/licenses/by-nc/3.0/deed.fr
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13. How to deal with a process KGI Key goal indicator Indicators to measure the results of your process KPI Key performance indicator Indicators to measure interactions inside your process KPI KGI
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17. Frameworks overview ISO27000 ISO14000 ISO20000 ISO9000 PRINCE2 PMP ABC ITIL COBiT eSCM Business IT CMMi Val IT Six sigma COPC-2000 IT scorecard Balance scorecard
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19. IT house Support process Solution CMMi Operation ITIL ISO20000 Governance COBiT PROJECT : PMI, Prince2 SOURCING : eSCM
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22. Frameworks overview : functions map Business IT Solution Operation COBiT ITIL CMMi eSCM
23. Frameworks overview : abstraction / diffusion All companies IT High abstraction COBiT ITIL CMMi eSCM Low abstraction Software company Big corporation
34. ITIL adoption Step1 : large and quick adoption Quickwins industrialisation Step2 : slow and focused adoption Maturity process assessment Justification and ROI to go beyond ITILV3