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2011 Austin SBS | Delivering Happiness

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Dachis Group
Dachis Group

Tony Hesieh and Jenn Lim discuss Delivering Happiness at SBS2011.

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DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERING HAPPINESS BOOK .COM Tony Hsieh Jenn Lim Dachis Group Social Business Summit March 10, 2011
 
 
 
 
 
 
[object Object],[object Object]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
A Little About Me (Tony) ,[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object]
A Little About Me (Tony) ,[object Object],[object Object],[object Object],[object Object],[object Object]
A Little About Me (Tony)
[object Object],‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200
Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture
C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
Clothing
Customer Service
Culture
C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
Delivering Happiness (customers and employees) ,[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object]
Example: Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
From Mariana ,[object Object],[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object]
From John Korioth ,[object Object],[object Object]
From John Korioth ,[object Object],[object Object],[object Object]
From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
From Dave Brautigan ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object]
VISION ,[object Object],[object Object],[object Object],[object Object]
ENTREPRENEURS: ,[object Object]
EMPLOYEES: ,[object Object]
[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Example of evolving vision and brand ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
What ’s your business? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
RESEARCH HAS SHOWN ,[object Object],[object Object],[object Object],[object Object]
HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS
A FEW DIFFERENT FRAMEWORKS OF HAPPINESS
A FEW DIFFERENT FRAMEWORKS ON HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Maslow ’s Hierarchy
3 TYPES OF HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],time time time
RECOMMENDED BOOKS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contact info and tours! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Profits Passion Purpose GREAT BUSINESS
HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Delivering HAPPINESS
Delivering HAPPINESS Learn more and join the movement! www. delivering happiness book .com [email_address] [email_address]
[object Object],[object Object],[object Object],[object Object]
 
 

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2011 Austin SBS | Delivering Happiness

  • 1.  
  • 2.  
  • 3. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERING HAPPINESS BOOK .COM Tony Hsieh Jenn Lim Dachis Group Social Business Summit March 10, 2011
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  • 33. A Little About Me (Tony)
  • 34.
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  • 36. the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture
  • 37. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
  • 41. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
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  • 69. TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?
  • 70. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  • 71.
  • 72.
  • 73. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS
  • 74. A FEW DIFFERENT FRAMEWORKS OF HAPPINESS
  • 75.
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  • 80. Profits Passion Purpose GREAT BUSINESS
  • 81. HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose
  • 82.
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  • 85. Delivering HAPPINESS Learn more and join the movement! www. delivering happiness book .com [email_address] [email_address]
  • 86.
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