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quot;¯            quot;
                               ¯



Alec Sharp
Consultant
Clariteq Systems Consulting Ltd.
West Vancouver, BC, Canada
asharp@clariteq.com




                                    -
                                 NooL
                     http://bpmintro.wordpress.com/
Traction
for
“Process”


                   Clariteq Systems Consulting                     ,
                                                                   25
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                                                                      13
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                                         Addison-Wesley 1995
                                                                                                 20
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                :




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                        24
Traction
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    Complete semester enrollment (partial)



                                                                                   yes
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                                                                 Note - This is simplified - we haven't
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                                                              26
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                                          27
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                                                            28
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                                                                                         29
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for
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                    30
Traction
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                                   •                                           •                     ¯•
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                                                                                                    31
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                                                       32
Traction
for
“Process”




                    ¯                ¯   .1
                                .¯
                .                        .2
            ,           -                .3
                            .
                                         .4                  ¯                  quot;
                                .¯                        quot;! ¯
                                                              quot;!               quot;
       .                                 .5
                                                           quot;           ,        quot;
                                                                   ,
                                                      .                    ¯

                                              Thanks!
                                              Alec Sharp
                                              asharp@clariteq.com
                                                                               33

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השגת תנופה לתהליכים בארגון

  • 1. quot;¯ quot; ¯ Alec Sharp Consultant Clariteq Systems Consulting Ltd. West Vancouver, BC, Canada asharp@clariteq.com - NooL http://bpmintro.wordpress.com/
  • 2. Traction for “Process” Clariteq Systems Consulting , 25 ¯ ¯ / • (¯ , , ) ¯ • ,Use Cases) ( (Data Modeling) • ¯ : ¯ “Workflow Modeling” (Artech House 2001) .(2008 - ) : –quot; ¯ quot; .... quot; quot;... , , 2
  • 3. Traction * WfMC for “Process” , ,Six Sigma BPR - , ¯ ¯ , ¯ , – , ¯ quot; quot; .¯ ! ... – • quot; -(Business Process Reengineering) BPR quot;.. ! • .“Six Stigma” - – Six Sigma • quot; – BP ?quot; ¯ quot; ,quot;? ¯ • ,BPMN – ¯ • quot;BPRquot; – BPM ... • The Workflow Management Coalition - WfMC * 3
  • 4. Traction quot;¯ quot; for “Process” –1 . –quot; ¯ quot; .quot; quot; ¯ –2 . ¯ quot;¯ quot;–3 .quot; quot; –4 quot; quot;quot; quot; –4 . ¯ : : , • • • 4
  • 5. Traction ?quot; quot; ¯ for “Process” ... ¯ ... ¯ ?quot; quot; : .. ¯¯ • / • ¯ • • (Alignment ) • ¯ • • . • '¯ • 5
  • 6. Traction ?quot; quot; ¯ for “Process” (Outsourcing) • , • • • • ¯ • • quot;? quot;• quot;! – quot;• quot;! ¯ ¯ – , , quot;• ... ¯ . ,quot; ¯ quot; ¯ 6
  • 7. Traction quot; quot; / for “Process” ... ,¯ ¯ quot; , quot;. quot;. ¯ ¯ quot; 7
  • 8. Traction quot; quot; for “Process” , ¯ ! ¯ , , : : - - quot;¯ quot; quot;¯ quot;- ( ¯ ) : - - : - - - : ¯ Oracle - CRM - - : - : ¯ e-Business - - use case - 8
  • 9. Traction ? for “Process” , : . (quot; quot;) Workflow , ,. ( ) . –quot; quot;– : .quot; quot;– :quot; quot; .quot; – quot; ¯ .1 .quot; quot; ¯ .2 : ¯ .3 . ¯ - .quot; quot; - , , , , , , ¯! ¯ .4 .' ¯ , 9
  • 10. Traction ? ¯ ¯ : for “Process” ! , ¯ & : 1:1 1:1 1:1 1:1 ¯ : : : : ' , , .( ) 10
  • 11. Traction for “Process” Workflow : ” ¯“ - quot;“ ... ¯ ” ¯ quot;¯ , quot;– : ¯ – quot; quot;... 11
  • 12. Traction quot; quot;¯ , for “Process” ¯ ¯ 1:1 1:M 1:1 1:M 1:1 ¯ 1:1 1:1 1:1 1:1 1:1 M:1 12
  • 13. Traction ¯ , ¯ , for “Process” • 1:1 1:1 1:1 ¯ • • - 1:M 1:M 1:1 1:1 1:1 ¯ 1:1 1:1 M:1 ¯ - 13
  • 14. Traction ¯ for “Process” . ¯ 1:1 .1 . quot; - quot; ¯ .2 . ( ) - ¯ .3 . .4 (Token) quot; ,¯ quot; quot; quot; .5 quot;← quot; .(quot; quot;, ) : : ¯ 1:1 1:1 1:1 : , : . 14
  • 15. Traction ? :¯ for “Process” : , .quot; – quot; . , ¯ ¯ 1 - ¯ 1 : : : : ¯ ¯: WIP : ¯ , .quot; quot;: ¯ ( ) . . : 15
  • 16. Traction ! ¯ for “Process” ¯ : ( ) - - ¯ • .¯ , • ¯ – ¯ • .¯ . .¯ • .quot; quot;– • ¯ • , • . . ¯¯ • Functional ) quot; quot; (Silos ¯ , .Functional Silo 16
  • 17. Traction for “Process” 1 2 3 4 : ¯ ¯ • ¯ • ¯ • ¯ ¯ • ¯ • ¯ 17
  • 18. Traction ¯ for “Process” . ¯ ¯ .1 . ¯ quot; quot; .2 . .3 :quot; ¯ ¯ ¯ 1 2 ? : , ¯¯ / ! : 3 ¯ : ¯ : : - ¯ ¯ ¯ (setup) 18
  • 19. Traction ¯ for “Process” quot;. ,¯ , , ,¯ quot; '. ... ¯ • .quot; ¯ quot; – • . ¯ ¯– • ¯ ¯– . , ... ... , • .quot; quot; • . 19
  • 20. Traction quot; quot; ¯ for “Process” , , - ¯ ¯ ¯ (Differentiator) ... , . , , , ¯ , . ¯ ¯ . , . , : The Discipline of Market Leaders Michael Treacy and Fred Wiersma Addison-Wesley 1995 20
  • 21. Traction IT - Workflow : for “Process” , , ¯, , * * * ¯ ( ) Workflow • • • ¯ • • • • • • • •¯ quot; ¯ quot;• • – • • • • • , • ¯ (Handoffs) – ¯ .¯ 21
  • 22. Traction ¯ ¯ for “Process” , , ¯, , * * * ¯ ( ) Workflow • - • • • • • • • • • ¯ • • ¯ • ¯ • ¯ • • • ¯ • • - ¯ • • workflow • ¯ • 22
  • 23. Traction : for “Process” , ¯ ¯ – . .. ) swimlane ( • ANSI • ! Data Flow Diagram (DFD) • - - - Process Action • IDEF0 • - ARIS EPC • (Event-response Process Chain) (BIM) • ¯ • OMG (OMG BPMN BPD) Workflow UML - • ( ) .. • ! , . 23
  • 24. Traction for “Process” : quot; ¯ quot; ! ¯ 24
  • 25. Traction Swimlane for “Process” Complete semester enrollment (partial) yes Submit Prepare Provide Decide to enrollment enrollment supporting proceed package package documentation Give up no yes Decide if Submit supporting enrollment Note - This is simplified - we haven't documentation package shown the quot;transport mechanisms.quot; needed no days later! no Confirm Decide if Enroll student Prepare course waiver per Etc. confirmation prerequisites required instructions yes Must be printed and signed. ! Approve or – • reject waiver request ¯ ¯ • ¯ • Grant quot; – • Financial Aid quot; 25
  • 26. Traction ¯ for “Process” ¯ quot; ,¯ ... ¯ ) • ( ) • (? • ( , ,) , ... - ¯. quot;. .quot; quot; 26
  • 27. Traction quot; Workflow quot; – for “Process” ! quot; ¯ .quot; ! 27
  • 28. Traction Workflow for “Process” : – (1 . , ¯ !¯ !¯ . , ¯¯ – (2 ! ¯ , :quot; quot; – ¯ (3 . ¯ 28
  • 29. Traction ¯ for “Process” : . quot; quot; - • ← quot; DB . (quot; ¯ ¯ ) ) OOAD ← O-O .( ¯• ) E-R ) UML • ,( ←( .' ¯ ,workflow workflow ← BPMN • . : , , . quot;! ¯quot; • use case quot;! quot;• 29
  • 30. Traction ! for “Process” ! ¯ ¯ 30
  • 31. Traction for “Process” • • ¯• (context) quot; ¯• quot; - ¯quot; • quot;• • , • ) • • (BPMN - , ,quot; quot;• • quot; ,' ¯ , (quot; quot;) • .quot; • .. , , • ! – ¯ • , , quot; . ¯quot; – • quot; quot;(handoff) .quot; quot; 31
  • 32. Traction – for “Process” , ¯ ¯ ¯, . :quot; quot; ! ¯ 20% -¯ • • , . 32
  • 33. Traction for “Process” ¯ ¯ .1 .¯ . .2 , - .3 . .4 ¯ quot; .¯ quot;! ¯ quot;! quot; . .5 quot; , quot; , . ¯ Thanks! Alec Sharp asharp@clariteq.com 33