This document provides a quarterly performance review for AIESEC in Vietnam. It summarizes exchange program results for Q1 2014, noting that the organization achieved 63.5% of its exchange goals. Key metrics like NPS scores and the number of exchanges per local committee are presented. Best practices from local committees are highlighted, and the committee with the best overall performance, AIESEC FTU HN, is recognized for gaining the most exchanges and having over 170% growth compared to the previous year. The review concludes by setting exchange goals for Q2 2014 and providing reference links for additional details.
2. Table of contents
1. 1. Overall performance | Jul 2013 – now
2. 2. Overall performance | Q1 2014 (Jan – Mar)
3. 3. Further insights
4. 4. Goal Q2 2014 | Get ready for summer peak!!!
5. 5. Good cases practices sharing
6. 6. Recognition | Best Exchange Performance in Q1 2014
7. 7. Reference links
• Notice:
• All data is taken from SONA, myaiesec.net and Customer Gauge. Some data maybe
wrong due to invalid SONA data from LCs.
• Take the review as reference for some insights you might find useful.
• Pay attention to red or big blue numbers!!!
7. OVERALL PERFORMANCE | Q1 2014 (Jan – Mar)
Customer Experience Management. Some experiences in Q1 The gcdp I signed up for was supposed to last Four weeks, but ended up
being one week. I was told that i could not fly in on sunday and then arrive
on monday, because i had to be there to start the project, so i arrived on
sunday. But the entire first week there was no internship! (And no other
EPS because they left the city for a trip because boredom in the residential
city) the ticket costed me €100 more for nothing!! The contract stated the
working times to be from 10-16h, but in fact were from 7-16.. The other
EPs made my experience abroad a great one, but the project did not really
contribute to that. When talking to the other EPs about the preparation,
everybody was told different things, very strange when your on the same
project but get told different required starting dates! Aiesec Vietnam knew
for instance for a long time that the las two weeks of january, would be a
public holiday, so no internship, but my contract stated that mine would
last untill Jan 31st... All together, I am happy to have met the international
students I have, but the internship was a big disappointment. I expected
more of it, also because of the price I had to pay to enroll in aiesec.
Eline from Netherlands | Host LC: FTU HCMC
I really had an awesome time and it was truly the most meaningful and
rewarding experience. I was able to experience cultural diversity. It was great
to make many global lifelong friends :) ! Furthermore, during the journey I
was able to identify my weakness as well. Therefore this experience will
certainly improve my personal development. Most of all, through AIESEC I was
able to make the most memorable memories :) !!!
Yeonjoon Lee from New Zealand | Host LC: FTU HCMC
Cultural Preparation-Sending materials to share about culture would be
really helpful because doing research on your own does not really give you a
definite answer as to how their culture really is.
Another thing, its really important for the LC to get involved with the EP's,
not just one person, who is not even reliable.
The TNs that are raised are a fraud. You come to a country only for you to
come and do nothing because the job you interviewed for is not there.
Just to add more, I think its high time people start being honest about their
exchange experiences, to avoid repetition of same mistakes from LC's.
Kesego from Bostwana | Host LC: Hanoi
GCDP is really a good opportunity for young people as me to experience. I can
understand and develop more myself, make a small contribution to society. I
know the meaning of the youth. Thank you Aiesec, thank you GCDP!
Thanh Hien from FTU HN | Host country: China
I'm glad that I was lucky enough to meet those interns and AIESECer in the
Philippines. Their stories are so inspiring, they are my inspiration from now
on. I have set my goal and I know how I am going to achieve that goal.
THanks to them. I also learn a lot about their culture. I lived with 15 interns
in one house from all over the world. I know what they eat, how they talk,
what is their tradition ect....Overall, taking this internship was amazing
Ngoc Co from HCMC | Host country: The Philippines
8. OVERALL PERFORMANCE | Q1 2014 (Jan – Mar)
LC performance in Q1
We got +63.5% relative growth for this Q1 compared to Q1-2013 (0% growth in 2 GIP programs and 63.5% growth in 2
GCDP programs) and NPS completed status over 30 in 3 programs (except for OGCDP). Thank you all LCs for contributing to
the winter and spring peaks
Recognition time!
Please pay attention to your CEM implementation during matching and realization time!!!
CEM wiki: http://www.myaiesec.net/content/viewwiki.do?contentid=10275681
NPS system guide: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10276278
Quality standards: MCVPs X with OD have finalized the standards to deliver the high-quality experience. Each EP/ TN
will be checked and stored based on the quality standards checklist. Please approach your MCVPs for guidance how to
implement this
LC FTU HN
for having biggest
contribution to
total Q1 results
LC Danang
for having highest
relative growth
+400%
LC FTU HCMC
for having highest
percentage of goal
achievement
10. FURTHER INSIGHTS
IGIP, ER
3 break matches & realizes last quarter: FTU HN, HCM, FTU HCM
LC HCM was the only LC successfully re-raised 7 TNs from 2 GIP TN Takers
Total sales people in all LCs: 37
Sales people delivered results: 15 (41%)
• IGCDP
Only 1 LC with below 0 NPS in realized status: LC HN (-33)
50%
0%0%12%
25%
13%
Break match/ realize IGCDP
HN (4)
FTU HN (0)
DN (0)
HCM (1)
FTU HCM (2)
RMIT (1)
0%
8%
24%
24%
44%
0%
TNs raised from NPO team
HN (0)
FTU HN (2)
DN (6)
HCM (6)
FTU HCM (11)
RMIT (0)
11. FURTHER INSIGHTS
OGCDP
LC HCMC has highest number of returnees in LC: 14
• CEM
LC FTU HN is the only LC conducted CEM education for all LC members last quarter. Will other LCs do the same?
28%
41%
4%
2%
23%
2%
OGCDP AF
HN (163)
FTU HN (238)
DN (20)
HCM (13)
FTU HCM (134)
RMIT (13)
19%
24%
1%24%
22%
10%
OGIP AF
HN (54)
FTU HN (71)
DN (2)
HCM (70)
FTU HCM (65)
RMIT (28)
13. GOOD CASES PRACTICE SHARING
We run Talent Coordinator Model which is held by TM. TM
Function will have coordinators to date with members to see
if having any problems and then report the input to
TLs/Managers for them to have direction to lead and develop
their members.
AIESEC FTU HN
Create Alumni Board to support EB and LC: long-term
engage with a sustainable pool of alumni
Building synergy map of all functions
Building JD for Quality Management board of OGX
Initiating IR team for all X functions (progress: in research)
AIESEC HCMC
“Share to be shared” project to boost up the pro-active
learning attitude in members
AIESEC HN
IGIP: Engage BoA in specific training (hard knowledge) for
sub-market such us IT, instead of getting refferral or market
inside only
Move from Traditional Sales to B2B sales
Utilize linkedin to approach directly decision maker, link to
Job Group related to sub-market, connect AIESEC alumni as
well as find BoA
AIESEC FTU HCMC
14. RECOGNITION | Best Exchange Performance in Q1 - 2014
LC Total
GCDP
Q1 -
2014
Total
GIP
Q1 -
2014
Total X
Q1 -
2014
Total
GCDP
Q1 -
2013
Total
GIP
Q1 -
2013
Total X
Q1 -
2013
Relative
Growth
Q1 2014
vs Q1
2013
Goal
set for
Q1 –
2014
% Goal
achiev
ement
NPS
Completed
<0 in 1
program?
Score
1 for
total
results
Score 2
for
growth
Score 3
for %
goal
achieve
ment
Final
score
(1+2+
3)
HN 17 3 20 13 6 19 +5.3% 38 53% No 6.67 0.13 8.17 14.97
FTU
HN
24 6 30 9 2 11 +172.7% 53 57% No 10.00 4.32 8.78 23.10
DN 4 1 5 1 0 1 +400% 12 42% No 1.67 10.00 6.74 18.13
HCM 23 3 26 8 5 13 +100% 53 49% No 8.67 2.5 7.61 18.78
FTU
HCM
27 2 29 21 4 25 +16% 45 64% No 9.67 0.4 10.00 20.07
RMIT 3 1 4 1 1 2 +100% 0 0% No 1.33 2.5 0.00 3.83
Criteria for Quarterly Best Exchange Performance:
No drop in exchange results compared to same quarter last year
No program has NPS completed < 0 in the quarter
Scoring: based on 3 elements: total results, relative growth, % goal achievement. In each element, LC with highest result gets 10 points,
other LCs get points based on % of highest LC. Points for each element will be sum up for final score
So let’s say congratulations to AIESEC FTU HN for gaining Best Exchange Performance in Quarter 1 – 2014!!!
15. REFERENCE LINKS
CEM Wiki: http://www.myaiesec.net/content/viewwiki.do?contentid=10275681
CEM system guide: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10276278
All LCs plans Feb 2014: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10301974
Q3 2013 SONA report AIESEC Vietnam: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10301972
Q4 2013 SONA report AIESEC Vietnam: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10301952
Q1 2014 SONA report AIESEC Vietnam: http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10301951
Results from L&D survey in Mar (analyzed by eMCVP TM Amy): http://slidesha.re/1n2I1WQ