From The Outside In Voice
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Companies fail when they fail to meet or exceed their customers desires. Yet, most are so focused on internal dysfunction, they forget to look from the outside in.
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From The Outside In Voice
- 1. ADMINISTRATION, OP PLANNING, 510 224 0493 510 743 4237 fax INNOVATION, TRAININ dan@danstrongin.com TRANSFORMATIONS FROM THE OUTSIDE IN MAKING THE COMPLIC MANAGE NATURALLY.COM CONSULTING FOR VAL BUSINESS: ADMINISTRATION, OP PLANNING, 510 224 0493 510 743 4237 fax INNOVATION, TRAININ dan@danstrongin.com TRANSFORMATIONS Sunday, May 30, 2010
- 2. THE FOREST FOR THE TREES Most People who own or manage businesses get caught up putting out fires and tending to the details; they don’t have the time or energy to tend to the System. Sunday, May 30, 2010
- 3. YOUR BUSINESS IS A SYSTEM Sunday, May 30, 2010
- 4. MORE THAN THE SUM OF ITS PARTS "a set of interdependent components that work together to try to accomplish the aim of the system" deming Sunday, May 30, 2010
- 5. IF A BUSINESS IS A BODY And those in charge are stuck being arms and legs, Where’s the head? Sunday, May 30, 2010
- 6. STUCK LOOKING INSIDE OUT When they should be looking Outside In Sunday, May 30, 2010
- 7. OUTSIDE IN means to apply the discipline of seeing everything through your customer’s eyes, from their point of view. Sunday, May 30, 2010
- 8. IT’S THE ART OF GETTING OFF YOUR DUFF and going to where your customer interacts with your product and see for yourself, through their eyes. Sunday, May 30, 2010
- 9. IT’S ABOUT THEM, NOT US! their families, their homes, their lives Sunday, May 30, 2010
- 10. CUSTOMERS Aren’t Spreadsheets Sunday, May 30, 2010
- 11. A SPREADSHEET NEVER Sold a thing, nor has it added quality to a product or service: only the people who touch it can! Sunday, May 30, 2010
- 12. GO TO WHERE THE ACTION IS The Real Place, Where Your Product or Service is Used Sunday, May 30, 2010
- 13. “THE HEART OF IMPROVING HOW THINGS ARE DONE IS IN OBSERVING ON THE WORK FLOOR.” The only place value for your customers can be added. Sunday, May 30, 2010
- 14. MAKING THE COMPLIC MANAGE NATURALLY.COM CONSULTING FOR VAL BUSINESS: ADMINISTRATION, OP PLANNING, JOIN THE CONVERSATION INNOVATION, TRAININ 510 224 0493 510 743 4237 fax TRANSFORMATIONS dan@danstrongin.com at managenaturally.com ©2010 Dan Strongin All Rights Reserved Permission granted to distribute freely, intact only, and only if shared at no cost. Sunday, May 30, 2010