Social Media" is a tool and a topic. It is a challenge and an opportunity. It has the strange ability to be all around us but remain elusive to some, and a mystery to many others. The subject of this interactive session will be to demystify social media and answer the question, "How can I use social media effectively to build and promote my own personal brand to start or grow my career through building a Personal Learning Environment - and do so in a way that is manageable and effective?"

1. Personal Branding to Start and Grow Your Career it’s not just for breakfast cereal anymore Dan Stuart

3. Director at Intilaq

4. Head of Strategic Initiatives, Enterprise B.M.

5. English Department Head, AIS Kuwait, …

6. M.Ed from U of T (impact of culture and language on collaborative e-learning)

7. Honours B.A. in History and English Literature

9. My own:

10. define terms

11. introduce some tools to spark exploration

12. what brands are doing

13. how brands are changing

14. apply to our own personal brand

15. broadcast, listen, and learn. Then repeat.

16. action pointsand why do I need one?

18. …a logo?

19. …a classical ad?

20. …or a creative image or positioning?

21. From Procter & Gamble

22. From Marty Neumeier

23. Think of a brand and write a BPS A positioning statement is a succinct description of the core target audience to whom a brand is directed, and a compelling picture of how the marketer wants them to view the brand. and why do I need one?

24. Need some help getting started…? For (target audience), (brand name) is the (frame of reference) that delivers (benefit/point of difference) because only (brand name) is reason to believe). and why do I need one?

25. Quick check: Is it memorable, motivating and focused to the core prospect? Does it provide a clear, distinctive and meaningful picture of the brand that differentiates it from the competition? Can the brand own it? Is it credible and believable? Does it enable growth? Does it serve as a filter for brand decision-making? and why do I need one?

29. What is Social Media? Social media is an umbrella term that defines the various activities that integrate technology, social interaction, and the construction of words, pictures, videos, and audio. But that’s not it entirely…

30. It’s how people engage, participate, and share online…

31. It started…

32. and grows…

33. It’s how people engage, participate, and share online… and there’s more…

34. It’s how people engage, participate, and share online… and more!

35. … it’s the experiences you leave behind

36. … and the shared meaning you create.

38. 4,000,000 articles on Wikipedia

39. 200 M blogs

40. 1 billion tweets on twitter

42. It’s more than 1 tool…but here’s a few samples:

53. Do you use Social Media? When? Why? How? Who?

55. Social Media Challenge #1 Companies have to overcome their fear. Learn to “let go” Give control back to the consumer Lose the limits imposed by legal Reinvent PR to also listen and respond But is the risk work the reward?

56. Social Media Challenge #2 This is a different kind of marketing. Stop thinking “campaign” Stop thinking “channel(s)” Beware of Business Week syndrome Set objectives from the start – brand statement It’s so much more than “marketing,” but is too COMMUNICATION

57. Social Media Challenge #3 It starts with the community inside. Bringing community to the business silos Socializing is the key to success Watch out for company A.D.D. End users can tell if your “family” is dysfunctional

58. Social Media Challenge #4 Social media advocates are over-zealous. It’s not just brands who are challenged The world wide echo chamber Don’t follow the “shiny object” Be loud by combining a million tiny voices Prevent culture shock

59. Social Media Challenge #5 Consumers are suffering from fatigue. It’s a competition for consumer attention They can afford to be picky Human behavior is complex But phony never flies

60. Beware the backlash…

61. Beware the backlash…

62. Beware the backlash…

63. Action plan?

64. Here’s the plan: Research before engaging/connecting Determine Goals Personal or Branded Profile Build Equity and Credibility Track Metrics Less Structure is Better Listen and Observe Before Engaging Be Authentic Track, Measure, Iterate Don’t Just Strategize, Execute and why do I need one?

65. Reinventing Customer Service

66. For some companies, this is already happening…

67. The Happy Customer Zappos.com / Powered by Service Zappos.com doesn’t sell shoes, they deliver “WOW” through service. The primary sources of the company's rapid growth have been repeat customers and numerous word of mouth recommendations. Free shipping both ways, an always open call center, and 365 day return policy are part of what sets Zappos apart. "Hopefully, 10 years from now, people won't even realize we started out selling shoes." Tony Hsieh (CEO)

69. How Do You Measure Success? Active Participation: 438 Zappos employees are on Twitter Instant Access to Your Customers: 47,104 Followers on of the top Twitter accounts Extending Your Reach: Increased traffic and search volume More Efficient, More Effective:Limit the amount of advertising by focusing on a customer experience that generates WoM Increasing the Bottom line:$928 million buyout by Amazon

70. For some companies, this is already happening…

71. For some companies, this is already happening…

72. The Unhappy Customer Comcast’s New Nightmare 23,000 subscribers - how many blog readers Michael Arrington told when his Comcast service was down 1.3 million viewersis how many saw the video a Comcast customer recorded when a service technician fell asleep in his house The customer’s voice is a powerful weapon…

73. Reinventing Public Relations

74. What Ford Heard… “I am boycotting all companies that receive bailout money. Join me and ask others. We can make taking bailout money so painful others will not suck the life’s blood out of our children and grandchildren.” “If we all bought American, where would the competition and innovation be? Have you seen the junk on wheels they sell? The Big 3 haven't been selling what people want, but the foreign car companies have.” Why are American cars still so unreliable? Nobody buys American anymore!! Six in 10 oppose auto bailout…

75. Change The Conversation The Trouble Ford Was In Consumers don’t trust corporations Trust needs a face and a name Enter the automotive crisis Ford put into an interesting position Can a bad situation be a brand defining moment?

77. How Do You Measure Success? Get Your Content Out There:100% traffic increase in past 4 months to thefordstory.com; 53,354 views for YouTube vid A Strong Leading Man: Scott Monty has 14265 followers on Twitter and conducts almost daily interviews Be the Brand Everyone Is Talking About: #12 in AdAge’s most social brands of 2008, next to Disney, Sony, Dell and Apple Owning Your Story, Before It Owns You:Ford effectively changed the conversation around their position in automotive bailout

78. How are we each like a brand?

79. The brand is you but it doesn’t have to be scary

81. Personal branding is the process whereby people and their careers are marked (and marketed) as brands. ttp://en.wikipedia.org/wiki/Personal_branding

82. So what exactly is an personal brand statement ?

83. Remember our brands? A positioning statement is a succinct description of the core target audience to whom a brand is directed, and a compelling picture of how the marketer wants them to view the brand. and why do I need one?

84. Personal brand statement is a strong core statement that differentiates you from others and helps you gain a competitive advantage in your current and future jobs.

85. Position Yourself:Describe yourself – no, position your personal brand – in 140 characters or less. GO!

86. Remember our quick check? Is it memorable, motivating and focused to the core prospect? Does it provide a clear, distinctive and meaningful picture of the brand that differentiates it from the competition? Can the brand own it? Is it credible and believable? Does it enable growth? Does it serve as a filter for brand decision-making? and why do I need one?

87. How do you build a personal brand ?

88. Are there best practices? What are the best practices for a conversation? What about for a relationship? You can read books, attend seminars, but it all comes back to who you are and who they are. There is one best practice to which there is no exception… BE REAL

89. You need a plan…(?)

90. Not that plan. But start by getting involved...

91. Are you ready to listen

92. Are you ready to listen …Be valuable and meaningful

93. …Reach out to your followers community

94. …Find ways to ignite conversation

95. Remember to be a great party host

96. Extend your reach beyond the web

97. Let’s remind ourselves of the plan: Research before engaging/connecting Determine Goals Personal or Branded Profile Build Equity and Credibility Track Metrics Less Structure is Better Listen and Observe Before Engaging Be Authentic Track, Measure, Iterate Don’t Just Strategize, Execute and why do I need one?

98. Extend our participation…

99. This becomes more difficult…

100. So the good news: Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark.

101. Learn

102. Show up, but do more

103. Network for mutual benefit

104. Be everywhere

105. Follow the thought-leaders to become one

106. Show what you know

107. Join and engage

108. The bad news: something is missing…

109. LEARNING!!

110. This is HARD WORK But it will get easier…

111. Take micro-learnings and crystallize them: PLE Personal Learning Environment

112. what you are doing (social media) + where you are doing it (tools) + listen and learning (best practices) + aggregating this learning (wiki, brain) + constructing learning artifacts (blog, google site) ________________________________________________________________________________________________ = Personal Learning Environment

114. Create a PLE

115. Google

116. Wordpressand why do I need one? Use Wordpress, or

118. Create a PLE

119. Google

120. Wordpressand why do I need one? Use Google Apps

121. Personal Learning Environments… Must include broadcasting and listening AND learning Are self-determined Can include many tools Require some aggregation to reduce noise Need a blog, Google site or wiki to build learning artifacts And these artifacts ARE your CV… and why do I need one?

122. You brand is what YOU say it is… …but not on a CV and why do I need one?

123. Sure, a resume needs to be filled with unique accomplishments, and examples of impacting the bottom line. It should be a Brand-focused resume Your skills and unique value needs to transcend any particular industry.

124. You need to become a Generalist AND a Specialist You need to start learning other areas of the business, while mastering a specialty = you have to work much harder!

125. You need to stand out

126. Your brand is what YOU say it is…BUT not on a CV The most a CV can do is define it’s “Personal Brand Positioning Statement” and use that to shape their internal and external messages. BUT. How youlive and present this message (medium and content), and MOST IMPORTANTLY, how OTHERSperceive this message are what DEFINES YOUR BRAND. and why do I need one?

127. So don't be the: Be the: looking for a job person doing interesting things person If you're busy doing things that matter to you/reward you, you're not only unique but you're also interesting. It might also help you better define the behaviors you want to engage in vs. the inert, static job description you otherwise might have thought you wanted. Finally, doing what you're supposed to do will land you right in the middle of the pack of all the other people doing exactly the same things.

128. Your Personal Brand is a reflection of your PLE Communication skills Socializing skills Subject matter expertise Are you publishing, retweeted, quoted, commented, recommended? and why do I need one?

129. Start now… Tune your Facebook account Get on Twitter Check lists on TweetDeck – follow Post, comment and engage Create/boost your blog Present yourself on SlideShare Start following thought-leaders by searching Technorati and using Google Readeer Use your blog to build a PLE and why do I need one?

130. Let’s summarize the key points: Research before engaging/connecting Determine Goals Personal or Branded Profile Build Equity and Credibility Track Metrics Less Structure is Better Listen and Observe Before Engaging Be Authentic Track, Measure, Iterate Don’t Just Strategize, Execute Add build a PLE to learn! and why do I need one?

131. Thank you Chief Possibility Officer - Bayt.com Director – Intilaq ds@bayt.net twitter.com/danstuart www.danstuart.me