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Corporate Presentation
- 1. Corporate Presentation 20 12 ............................. 3/12/12
- 2. Agenda Understanding the Value of Canon Business Solutions • Business Trends & Document Technology Strategy • Our Consultative Approach • Advanced Solutions • Canon Business Solutions‟ Services • Our Commitment
- 3. Research Leads to Innovation Billions of yen • 3.9 Billion dedicated to R & D 400 374 • 8.7% of annual revenues R&D Expenditure 305 316 308 300 • Among top 4 in US registered patents $3.95 last 5 years B 200 100 Canon Technology Breakthroughs: – Replaceable Laser Cartridge Printing System 2008 2009 2010 2011 – Mono-component Toner * U.S. dollar amounts are translated from yen at the rate of JPY (printing without developer) 81 = U.S. $1, the approximate exchange rate on the Tokyo Foreign Exchange Market as of December 30, 2011. – First Digital Color Copier – Bubble Jet Printing Canon Patents and Rankings 2011 3rd 2,821 2010 4th 2,543 2009 4th 2,204 2008 3rd 2,107 2007 3rd 1,983 * Figures are based on weekly patent counts issued by the U.S. Patent and Trademark Office
- 4. ............................. Trends and Document Technology Strategy 3/12/12
- 5. Business Climate • Global Economy • U.S. unemployment at an all-time high • Corporate Re-engineering • Increased Government Compliance – Sarbanes Oxley (Financial and accounting disclosure) – Industry specific (HIPAA – Health Insurance Portability & Accountability Act) • Reduced Budgets – Reduced funding for capital expenses
- 6. Industry Trends • Focus on Increased Security – Network and device security – Confidentiality • Device convergence to multi-functionality • Digitalization of information • Analyze document output to avoid waste and control costs • Growing awareness of sustainability
- 7. Document Workflow Yesterday Print and Distribute Document Flow Print Fax Copy Send Inefficiencies Separate output devices and costly distribution methods impede ability to communicate fast and efficiently Today Distribute and Print Document Flow Digital Distribution • Email • Remote Fax • Remote Printing Additional Savings Consolidate page volume and reduce costs by workgroup, Convergence Print Technology department or enterprise • In-office Copiers/Scanners/Printers • Print a hardcopy when and where they are needed Save on mail and delivery costs • Digital workflow through eCopy and Universal Send
- 8. Financial Impact of Documents Time and Money • Output fleets cost up to 3% of annual revenue • 70% of employee time is spent processing paper Opportunity Output fleets represent a significant area of opportunity to realize fiduciary benefits – between 10% - 30% per year via rightsizing – Gartner Group
- 9. ............................. Our Consultative Approach 3/12/12
- 10. The Document Map We can address every step of your workflow process 3_2011
- 11. Document Technology Strategy Consultative Approach • Discovery • Assess current environment • Design technology strategy • Implementation • Measure results • Continuous improvement Our unique ability to support our customers sets us apart from the competition.
- 12. Advanced Solutions ............................. 3/12/12
- 13. Innovation Leads to Superb Technology • Canon U.S.A. Receives Seven Winter "Pick" Awards from Buyers Laboratory LLC for its imageFORMULA, imageCLASS, and imageRUNNER Advance Solutions • imageRUNNER Advance C7055 & C7065 wins 2011 Better Buys for Business Editor’s Choice Award. • Canon U.S.A. Inc., wins the United States Environmental Protection Agency’s 2010 ENERGY STAR® “Partner of the Year” Award. • imageRUNNER Advance C5051 wins BLI 2011 Outstanding Achievement in Energy Efficiency Award.
- 14. Document Management Solutions Build Valuable Archives • Create a secure, accessible digital archive • Save filing space and improve information access • Automate and streamline paper- based business processes
- 15. Productivity Solutions Make Things Happen • Repurpose paper-based information and streamline document assembly • Gain first-hand access to professional finishing results • Bypass common print barriers to get exactly what you want – when you need it
- 16. Cost Recovery Solutions Account For Every Click • Encourage more responsible printing behavior • Attribute usage to specific users, projects, departments, or clients • Curb wasted resources and save money
- 17. ............................. CBS Services: Managed Document Services 3/12/12
- 18. Managed Document Services Improving Your Business Process Traditional Printer Management Managed Document Services • Labor intensive • Automated • Dependant on manual process • Low impact software that • Layers of human interaction monitors 24/7 vs. • Minimal human interaction • Reactive support model • Unrecognized costs • Proactive support model • Inefficient • Visible costs • Geographically constrained • Efficient • Possible anywhere
- 19. Managed Document Services What is Managed Document Services (MDS)?
- 20. Managed Document Services By utilizing Managed Document Services from Canon Business Solutions you can help your organization: • Save 10 – 30% in overall printing-related costs • Get the most out of the latest printing technology • Be proactive in maintenance and supplies • Reduce IT‟s involvement with devices • Save time–since Canon Business Solutions monitors your environment remotely
- 21. ............................. CBS Services Business Services 3/12/12
- 22. Our Approach Canon‟s enterprise-wide facilities management solution begins with our proprietary methodology, 3D: Discover, Design, Deploy Discover • Identify current on-site workflows, processes & procedures • Conduct on-site technology assessments & unique document workflows Design • Create custom, flexible workflow plans and validate staffing recommendations • Develop critical operational documentation and refine implementation plans Deploy • Install new technology and deploy Global Managed Print Account Teams • Begin optimization efforts and introduce the Account Management Plan, providing continual service improvement reviews
- 23. ............................. CBS Services Professional Services 3/12/12
- 24. Professional Services Consultative Approach • For customers who do not have internal IT resources available to fully integrate our solutions into their workflow • Utilizes Systems Support Engineers who are experts in our software • Design and implement a more in- depth solution for your applications 3_2011
- 25. ............................. CBS Services Canon Financial Services 3/12/12
- 26. Canon Financial Services Manufacturer Financing – CFS is a Simple and Accurate Invoicing Canon USA subsidiary – Unparalleled customer service – Canon understands your total financing – Online capabilities and servicing needs – CBS and CFS design the optimal „Total Complete Accountability…Canon Canon‟ solution to maximize return on investment equipment service and financing. – Simple documentation process – Effortless add-ons and upgrades Fixed Rate Financing – Payment stays the same throughout the term – Matches equipment benefits with costs – Accommodates your budget needs – No interest rate risk Canon brand financing means you only have to work with one company. 3_2011
- 27. ............................. CBS Services Technical Service 3/12/12
- 28. Our Service Philosophy & Culture • We extensively invest in our staff in order to delivery world-class services, programs and satisfaction levels • We benchmark, track and analyze our performance in order to offer competitive Service Guarantees that offer our clients peace of mind as they partner with Canon Business Solutions • We commit to a never-ending improvement cycle that fosters communication and innovation to drive internal productivity and external customer value
- 29. Complete Service Coverage Three-Zone Coverage Model Concurrent Support Network • Complete Systems Backup • Regional Call Centers • Load Balance Capability • Follow the Sun Coverage • Continuous Benchmarking • Common SVC Standards • Locally-focused Management Over 500 Canon Service A well-trained certified Providers has a very positive technicianin network with complete nationwide coverage. effect on customer satisfaction. 3_2011
- 30. Our Commitment ............................. 3/12/12
- 31. Commitment to the Environment • Clean Earth Campaign • National Park Support • Canon Cartridge Recycling Program • Youth Science Scholarships • PBS‟s Nature Series “At the heart of Canon‟s commitment to the world community is the belief that we are building a better world for future generations.” - Yoroku Adachi, President and CEO, Canon U.S.A., Inc.
- 32. Commitment to Customers • We will dedicate ourselves to understand your specific needs • We will design a solution to meet your requirements • We will utilize our expansive resources to ensure a seamless implementation • We will demonstrate measureable value • We will stand behind our commitments with measureable guarantees Our success can only be measured by the satisfaction of our customers.
- 33. Thank You! ............................. 3/12/12
Notas del editor
- Welcome to Canon Business Solutions, Inc. The Corporate Presentation we present here today was designed to familiarize you with our business approach, our capabilities, and overall ability to earn the right to be your document technology partner.We welcome your thoughts, questions, and feedback throughout this presentation so that we may gain a clear understanding of how to provide the people, processes, and proven technologies to meet your business needs.Before we turn to the agenda, I’d like to introduce some of the members of our team here today.
- The agenda for the meeting is as follows:
- It all begins with Research and Development. The high priority Canon places on its Global R & D effort is evident in its devotion of more than 8.5% of annual revenues. Canon’s worldwide research and development investment approached $3.0 billion in 2010. Canon’s efforts in this area include a more regional focus in order to develop technologies that meet the specific demands encountered in the Americas, Europe, and Asia.Based upon the number of registered US patents filed by Canon, you can easily conclude that we have spent our Research & Development dollars effectively. Over the last 20 years, Canon has consistently ranked within the top five in this critical category.Canon’s approach to research and development has led to a number of innovative technologies that have pushed our industry forward.
- There are many trends and issues impacting business today. It’s important to understand these factors as they shape our business and the decisions we make to keep it moving forward.
- Especially in today’s economic climate, companies are constantly in search of greater efficiencies which ultimately lead to changes or re-engineering of their business processes. With the development of technologies that allow for a consolidation of assets, much of this is possible. A good example would be the move from desktop printers in every office to a centralized printer for a department. With the advances in security, it is no longer necessary to have individual printers, allowing for a better cost structure and less assets to control from an IT perspective. With technologies developing so rapidly, it requires that businesses stay ahead in order to stay competitive. Many businesses are also outsourcing functions in order to concentrate on their mission critical responsibilities, yet another trend that impacts the flow of business.Government compliance has played a major role in how we manage our business. Industry specific compliancy such as HIPAA for Healthcare and Sarbanes Oxley which effects most businesses are just two examples. (See ISG Central – Alliance Industry Marketing AIM for more)Budgetary constraints will always be an issue that faces business. And in today’s economic climate, it is of the utmost importance to strive for maximum efficiency from every investment made.We believe we can help you deal with issues facing your particular business. (ASK) Are there additional trends or issues your company is currently faced with that impacts how you do business? (Take Note)I think it’s equally important for us to share with you some of the trends impacting our business.
- Our industry is changing and there are many trends emerging within the document technology industry which will impact your decision. Information is the lifeblood of an organization. Protecting that information has never been more critical now that it has the ability to travel more freely and with greater speed than ever before.The convergence of document technology with IT infrastructure has created a new model for print and distribute workflow. Most documents are now digitized, increasing the ease in which they travel throughout an enterprise in various forms. As end-users become more comfortable with the capabilities afforded by these changes, the demand for further control and efficiency increases.As companies look for areas to positively effect their bottom line, many are seeing the benefits of adapting new document technologies. We live in a world where we see it, we want to print it now. Look at the increasing role of color in the office and how that is changing the way we communicate. And with fleet right-sizing, a well-designed document technology solution can provide an opportunity to reduce costs while increasing productivity.There is a large financial impact on companies to print documents. Another industry trend is for businesses to look at the document output. By analyzing and manage this, businesses can avoid waste and control cost.Lastly, the green initiative -- there has been a shift from awareness to active implementation for many organizations.These trends all impact your business and your bottom line. Let’s look at the trend in your document workflow.
- Here’s a graphical example of the changes in the document flow. In the past, functions were carried out on separate devices, taking both time and money to complete. As technologies converged however that flow changed. Printing and distributing was the chronology most commonly employed. With new technology, information can now be sent throughout an enterprise either locally or to a remote location. At that point the information is made available to the desired recipient in the fashion you wish. This new chronology is a distribute and print model, a major process change resulting in time and money savings.
- These statistics were compiled by Gartner Group, an independent research firm that reports on the document management industry.The average business spends up to 3% of their annual revenues on output devices and the necessary supplies that accompany them. But what is most staggering is the amount of time we spend processing documents – an estimated 70% of employee time.The good news is that these factors represent a golden opportunity to realize savings within your business.Every business is different and therefore the roadmap for improved productivity and efficiency varies from company to company. In order be of value to your specific business, we must first discuss our strategic approach to business solutions.
- This is how we view our solutions offering. It’s what we call our document map.As indicated by the trends we just covered, document management technology is an integral part of any business with real financial impact. We also know that the technology has changed dramatically. The copier and print worlds have merged. The copier is no longer a simple output device but instead, sits at the center of your critical business processes.The traditional office copier now serves as an on-ramp for moving documents, electronically, throughout your organization. What’s more, technologies must seamlessly integrate with current and future business processes while leveraging existing IT investments.All this must be accomplished while remaining cognizant of the organization’s security goals.At Canon Business Solutions we position ourselves as a total document management solutions provider. Our diversified portfolio of solutions touch upon every point of the document cycle within a company’s workflow.So how does this help you? By analyzing all areas within a workflow, you can begin to design a document management solution that truly compliments the way you want to do business.
- (If you have not already discussed a document technology strategy or conducted an onsite workflow study, it would be appropriate to set the stage for that collaborative project now. It will help to solidify your relationship with the customer, uncover potential opportunities and begin to close the business from a consultative approach).We begin by developing an ongoing document technology strategy. This involves investigating your current document workflow and assessing the current environment throughout your enterprise. For Smaller Business – Read Below: (Skip to the next paragraph if larger opportunity)No business is too small or too big to benefit from a careful review of your document management needs at every stage of your workflow. It’s the only way to truly uncover cost-saving opportunities and ensure that we provide the right solution for your unique needs. Of course none of this would have value if you didn’t know and trust the company behind the strategy and solutions we embrace. So allow me to provide greater insight into the Canon name and its associated benefits. (next slide)For Mid to Large Businesses – Read Below:We highly recommend that a document strategy workshop be conducted with key professionals in your organization in order to understand the tools and processes behind your document management. This discovery will help to identify the proper solution for your business. Upon completion of this presentation, we’d like to schedule that study. (A slide on Print Assessment is available)From this early investigation, we can begin to apply our expertise to uncover areas of opportunity that lead to increased productivity and improved efficiencies. Once this technology strategy has been defined, we can begin implementation of the planned solution. Ultimately we will measure the results against identified benchmarks.This strategy is an evolving process. It is a continual collaboration with your business professionals in order to gain knowledge of your desired goals and how our technology can help you achieve them.Of course none of this would have value if you didn’t know and trust the company behind the strategy and solutions we embrace. So allow me to provide greater insight into the Canon name and its associated benefits.
- Canon’s hardware offerings range from desktop devices to high volume production systems in both color and black-and-white. These devices are simply the foundation for what becomes a very customized and robust solution with the addition of enabling technologies. These solutions allow you to manage information in ways that best meet the unique needs of your business.At the core of our solutions offerings are the hardware technologies that act as the communication hubs for documents and information. What originally began as stand-alone copier solutions for walk up environments in the 80’s has developed consistently over the last 25 years into a critical information sub station for your entire enterprise. The new breed of office equipment incorporate scalable architecture, multiple functionality, convenience color, internet readiness and embedded application software to create a truly remarkable solution for almost any situation. Further notes on product categories:Copiers:Canon offers a full line of copiers ranging from desktop PC Copiers to high-speed digital multifunction systems with both color and black-and-white output. Versatile and productive, Canon copiers meet the demands of any size business. Color Copiers:Canon offers the digital color solution for your business with a variety of CLCs. For Graphics, Production or Corporate environments, Canon's CLCs provide quality and speed that's right for you.Digital Copiers:Based on open industry standards and interfaces with a wide range of configuration and expansion options, Canon's digital black-and-white product offerings provide an integrated multifunction solution through the utilization of one product. Digital Presses:Canon's color and black-and-white digital presses were designed for the production market place with image quality, productivity and media handling in mind. Facsimile:Canon's advanced imaging and communications technologies provide the basis for the development of innovative facsimile products that increase the speed and efficiency of business communications. Whether your needs are local business color to production color solutions. Since 1987 when the company revolutionized the market with the introduction of its Color Laser Copier, Canon has been the market leader in Color Copier placements. This successful heritage continues today with a 14% share of the market.In addition, Canon rounds out its impressive line of technology solutions with fax systems, scanners, large format printing and print controllers.
- Business pressures today: declining margins, more competition, pressure to constrain costs, high cost of back room operations; IT infrastructure and laborY2K led to explosion of outsourced IT and software development to India. Why? Non-core tasks such as Y2K bug fixes for older computers is non-core and non strategic. Companies didn’t have the ready resources to dedicate to that type of non-revenue generating activity. India did have the engineers and skills at a very low cost. Likewise, managing printers is non-strategic, not a core business function and not revenue generating. Companies like Canon specialize in printing and have the R&D, wide product lines, support infrastructure and experience to do this better and for less.
- Canon Business Solutions brings you the technology you need to create the optimal printing environment within your organization through:Remotely monitoring your printing environment with software that runs in the background.Managing supplies like toner and parts remotely: Toner is ordered as needed and shipped before you run out so that you will never run out or have any excess stored at your location. Trouble-shooting problems immediately: Either over-the-phone or by dispatching a technician, whichever the situation requires.Providing quarterly reviews of all printing-related costs so you know exactly how much you are spending and where you are spending it.Fleet assessment and reorganization. Canon Business Solutions helps source the most efficient devices when it makes sense to refresh.
- Managed Document Services is designed to not only simplify the management and administration of an organization’s print environment, but also to seek optimization of the environment so that better efficiencies, productivity and cost savings can be realized.Additionally, (read slide)
- Our Business Services solution begins with our 3 D’s: Discover, Design and Deploy. The Discover process enables us to assess the current account.We Design a flexible workflow plan then refine the implementation plan.Lastly, we Deploy our technology and staff in order to optimize the efforts.
- For those who don’t have internal IT resources available to fully integrate our solutions into their workflow, we offer Professional Services, a consultative solution consisting of technical experts that help you activate both software and hardware on your network to fully realize the benefits of our solution.We design and implement a tailored solution with on-going support whether on-site, over the phone or web-based. We measure the results in order to provide continuous improvement.
- Financing your Canon investment is made easy through Canon Financial Services, Inc., Canon’s wholly owned leasing company. CFS provides numerous options to allow you to select a financing solution that meets the unique needs of your business.Since Canon handles your equipment, service and equipment financing throughout the life of your lease, we’ll ensure that you’re provided a high level of service.Once you decide to upgrade to new equipment, the process is simple since CBS and CFS are sister subsidiaries.
- Technical service is critical to maximize the performance of your machine. Our service division is comprised of factory-trained technicians and engineers who are rigorously tested on an on-going basis in order to maintain Canon’s high performance standards. We have measurements in place to benchmark, track and analyze our performance. And our service division is committed to an improvement cycle in order to improve the service performance our clients receive.
- Within our service division, we have a three-zone coverage model. While we are a national company, we have a regional focus. Our regionally based leadership and resources in every zone supports the service commitments and guarantees we have in place. In each zone, we have concurrent support networks that maximize our customer satisfaction levels.
- Our most important commitment however is to our customers. To that end…..We will dedicate ourselves to understand your specific needsWe will design a solution to meet your requirementsWe will utilize our expansive resources to ensure a seamless implementationWe will demonstrate measurable value We will stand behind our commitments with measurable guarantees