Book a demo here at http://www.esna.com/#demo Esna Officelinx Collaboration + Messaging is a comprehensive unified communications and collaboration platform. Officelinx offers next generation cloud-enabled communication features that improve collaboration and boost productivity, including: - Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, Jive and others - Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, voice conferencing, and geo-location mapping integrated inside business applications like email and CRM - Voice conferencing that enables you to easily create or join collaborative voice conference meetings

1. Esna Officelinx
A highly interoperable, PBX independent solution that
embeds communication + collaboration inside cloud-
based business applications

2. Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday.

3. “Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
the Apps they
Use
Marty Parker
No Jitter
September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
Bern Elliot
Gartner CIO
August 2013

4. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY

5. Unified Communication + Collaboration Across Apps
*Optional web-based conferencing solutions, priced separately.
Esna iLink
for WebEx*
Esna iLink
Pro
Unified
Communications
Platform
Esna iLink for
Avaya Scopia
Desktop*
Apps +
Browser
Esna
PBXs
On-premise, cloud-
based or a hybrid
solution

6. Google Apps
Esna makes communicating with team
members quick and easy by integrating
real-time communication tools across
Google Apps.

7. Real-Time Presence Across Google Drive
Recognizes the authors of any
document and shows their
presence, which can be manually
or automatically set based on
their Google Calendar events or
phone/Hangout status.

8. Contextual Collaboration Across Google Drive
Start a Hangout or audio
conference inside any
Google Document.

9. Google Hangouts Across Any Web Page or App
Start a Hangout from any
web page or app - even
inside Salesforce.

10. Route + Answer Calls Based on Google Calendar
Automatically share your
presence based on your
Google Calendar; your
availability determines if calls
come to you or are sent to
voicemail.

11. Transcribed Voice Messages inside of Gmail
Transcribed voice messages
are resolved to your contacts;
opening a message
extinguishes the message
waiting indicator on your desk
phone.

12. Send + Receive Fax Messages from Gmail
Send + receive fax messages
from Gmail and save/
organize them on Drive.

13. Click-to-Call from the Google Contact Card
Click-to-call anyone from
their Google Contact Card.

14. Microsoft Office
365
Get more done with unified
messaging and collaboration tools
embedded inside of Office 365.

15. Transcribed Voice Messages inside of Office 365
Read transcribed messages
from your Outlook Web App;
opening a message
extinguishes the message
waiting indicator on your desk
phone.

16. Actionable Voice Messages
Access and listen to voice
messages online via web
links; escalate to live
collaboration session.

17. Send + Receive Fax Messages
Send + receive fax messages
from within the Outlook Web
App.

18. Collaboration Actions from the Hover Card
Presence is shown in the
Hover Card based on phone
status or calendar events;
users can schedule a WebEx or
Scopia meeting or start a call
from contact cards as well.

19. Contextual Collaboration in Office 365 Documents
Automatically recognizes the
authors of any document;
click-to-collaborate with one
person or the entire group
right from the document.

20. Esna iLink Pro
Access voice, video conferencing,
instant messaging and presence from
Internet Explorer (IE) and Chrome
browsers.

21. See the Presence of Everyone in Your Organization
Organize coworkers into
buddy lists and easily see
their real-time presence +
availability.

22. Everyone is Accessible via the Directory
Co-workers are grouped via
a directory that is accessible
across your organization.

23. Manage Your Own Presence
Set your presence manually,
create custom locations or
enable your presence to be
determined by your calendar
and/or phone status.

24. Manage Your Own Devices
Manage which of your
available extensions is used
to receive calls and which
device is used to dial out.

25. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers; handle calls with a full
range of call control features.

26. Expanded Search + Collaboration Actions
Search for people from your
company directory and
personal contacts; click on any
contact to bring up a range of
collaboration actions.

27. Chat + Activity History
Chat 1-on-1 and see a timeline
of their activities, including
their status changes and your
interactions with them.

28. Click-to-Call Across Any Web Page or Web App
iLink Pro is embedded across
Chrome and IE; click-to-call
any number published on
any web page or web app.

29. OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials; Esna offers its
own web-based authentication
solution when security profiles or
other considerations make 3rd
party login options impossible.

30. Salesforce
Embedded real-time communications
foster better team engagement and
focus on customers.

31. Esna iLink Pro Embedded Plug-in
Access presence, IM, call
control, Hangouts, audio
conferencing and WebEx
or Scopia meetings.

32. Caller ID is Matched to an Existing Salesforce Record
Inbound calls are
matched to a Salesforce
record and displayed.

33. Create a Contact/Lead Record from a New Caller
Add callers as leads or
contacts for inbound calls
without an existing
Salesforce record.

34. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact,
lead or user in Salesforce.

35. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia
meeting with any contact,
lead or user in Salesforce.

36. Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.

37. Schedule Scopia Meetings from Salesforce Calendar
Schedule Scopia meetings
right from Salesforce
Calendar.

38. Automatically Logged Calls + Meetings
Automatically log WebEx
or Scopia meetings and
inbound/outbound calls
as activities.

39. Additional
Integrations

40. Esna iLink for
WebEx
Start + schedule WebEx meetings in
Google Apps, Microsoft Office 365 and
Salesforce.
Please click the link above to see the
separate presentation.
Priced Separately.

41. Esna iLink for
Avaya Scopia
Desktop
Start + schedule Scopia meetings in
Google Apps, Microsoft Office 365 and
Salesforce.
Please click the link above to see the
separate presentation.
Priced Separately.

42. Esna Developer
APIs
Esna Collaboration Tags embed real-
time communication + collaboration
capabilities inside any cloud app,
intranet or custom web page.

43. Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and live
meeting escalation.
1
Inject dynamic, real-time
communication content and actions
into any web page or application.
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS

44. Architecture +
Technical Facts

45. Officelinx Standard Architecture
Enterprise or Hosted Apps
Exchange Web
Services/Google
Calendar
+Contact APIs
Desktop Phone
Voice/Video
iLink Pro (Browser,
Desktop or Mobile)
SIP (VoIP)
Exchange Web
Services/Google
Calendar API,
Contact API +
Google API
Salesforce
Open CTI
Esna Client Web
Services
IMAP
Calendar/Contact
API*
MS Exchange
Mobile Voice
Esna Officelinx
(Standalone or High
Availability)
User
Cloud Apps
CTI
PBX(s)
(Single or Multiple)

46. Technical Fast
Facts
For more technical insights on the
Officelinx platform, please click HERE.
➔ Scales up to 2,000 ports and 20 voice servers
➔ Can be implemented as SIP to SIP trunks and
extensions, or SIP to TDM gateways
➔ Distributed architecture over multiple servers ensures
true active redundancy, massive scalability and disaster
recovery
➔ Leverages VMware vSphere or Microsoft Hyper-V 2012
to ensure scalable and ‘always-available’
communication services
➔ PBX independent and can integrate with over 250
traditional and IP-based phone systems either
individually or simultaneously
➔ Available for Windows, Mac, Android, iOS, Windows
Phone and Blackberry devices

47. Compatibility Overview
SIP Support CTI Support
➔ All prior to Officelinx 8.X require SIP direct and media
gateways (Aastra, Iwatsu, Toshiba, etc.)
➔ Asterisk
➔ Avaya IP Office Server Edition 9.1
➔ Avaya Session Manager (SM)
➔ Avaya SIP Enablement Services (SES)
➔ Avaya IP Office 500 6.1, 7.0, 8.0
➔ Broadsoft Broadworks Release 17
➔ Cisco Unified Communication Manager 8.x, 9.x
➔ Mitel MCD 4.2
➔ Nortel BCM R6
➔ Nortel CS1000 (v7.5, NRS and SM)
➔ Nortel CS2100
➔ ShoreTel ShoreGear platform 11.1
➔ Siemens OpenScape Voice
➔ Avaya ACE 6.2
➔ Avaya CM 5.2, 6.1 (AES TSAPI)
➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)
➔ Avaya IP Office Server Edition 9.1(TAPI)
➔ Broadsoft Broadworks (XSI)
➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)
➔ Iwatsu ECS
➔ Mitel MCD 4.2
➔ ShoreTel ShoreGear 11.1 (TAPI)
➔ Siemens OpenScape Voice (CSTA)
➔ Toshiba Strata CIX (CSTA)
➔ Iwatsu ECS
➔ Mitel MCD 4.2
➔ ShoreTel ShoreGear 11.1 (TAPI)
➔ Siemens OpenScape Voice (CSTA)
➔ Toshiba Strata CIX (CSTA)

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Thank You. Visit officelinx.esna.com for more info.