Change management presentation for lcl09

1. Emerging Trends &
Change: Guiding Libraries
through Changes, Trends,
& Transitions
David Lee King
Topeka & Shawnee County Public Library
davidleeking.com

3. 1970’s: adapting to OPACs

4. 1980’s: The PC takes off…

5. 1990’s: Internet Appears

6. 2004: “Web 2.0” coined

7. First,
some “quotes”

8. Change, the old way
• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders review details of the
change

9. They’re looking
in the wrong place

10. Change is external

11. Transition is internal

12. Most leaders base the
project on getting the
change accomplished
rather than on getting
people through the
transition.

13. 3 Steps to Transition
1. Saying goodbye
2. Shifting into neutral
3. Moving forward

14. 1. Saying Goodbye

15. Letting Go of the Past

16. 2. Shifting into Neutral

17. 100% Focus on Details

18. Some get stuck here!

19. 3. Moving Forward

20. Resistance Will Happen!

21. Resistance isn’t
the problem
• Management’s reaction to resistance
creates the problems
• The resistors probably don’t see it
as resistance - they see it as survival

22. Three levels of
resistance
1. Information-based
2. Physiological and emotional
3. Bigger stuff

23. 1. Information-based
• Not enough information
• Disagreement with the idea itself
• Not familiar with idea
• Confusion

24. 2. Physiological/
Emotional
• My job is threatened
• My future with the organization
• Respect of my peers

25. 3. Bigger Stuff
• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transference - the person being resisted
represents someone else (fill in the blank)

26. How to Navigate
Through Change

27. Just for Leaders
(and techies)
• You've already come to terms with the
change
• Understand why people might not want to
change
• Understand that it's the transitions, not
the change, that's causing waves

28. Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication
• Create temporary solutions when needed
• Model new behavior!

29. Don't do these things!
• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something going if it “still has a
few good years of life”

30. For techies
• You might be able to change quickly
• There are areas where you DON'T change
quickly
• Always share too much…
• Technojust(ification)

31. If you refuse
to change:
• Missed career opportunities
• you'll miss out on the opportunity to
expand your network and your ability to
develop new relationships
• You’ll miss out on the possibility of shaping
your new destiny and reality

32. Parting Thoughts
on Change

33. Thank you!
davidleeking.com