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David Merzel
Country Manager
Entertainment & Device
Microsoft BeLux
Blog:davidmerzel.wordpress.com
Agenda
Agenda
Consumer (R)evolution

                                                     Personalized


                                                     Anywhere,
                                                      Anytime

Pre-PC Era   PC Era    Internet Era   Consumer Era
   (1980)     (1995)       (2000)        (Today+)
                                                      Informed
                                                        Choice


                                                      Connected
Facebook:
                      100M
                     9 months
                                iPod      Internet   TV      Radio
                                3 years   4 years     13     38 years
                                                     years
                    50


                    45


                    40
MILLIONS OF USERS




                    35


                    30


                    25


                    20


                    15


                    10


                    5
Seismic Shift calling for New Marketing
                        Broadcast
                                     >   Interactive

                   Single platform
                                     >   Multiple Media Platforms

               Publisher Timetable
                                     >   My Timetable

                          Passive
                                     >   Engaged

                             Mass
                                     >   Targeted

                         Interrupt
                                     >   Relevant


                Advertiser Control
                                     >   Consumer Control

                       30 Seconds
                                     >   Extended time
Agenda
Opportunities for Future Marketeers
      1. Market Dilemna

      2. Rise of Multi-Taskers

      3. CMO Priorities

      4. Targetting
The Marketer’s Dilemma
How do you manage:
• The changing media landscape?
• Evolving consumer needs and behaviour?
• Measuring success?
• Fragmenting audiences?
• Breaking through the clutter?
12
We’re not in the business of
                          keeping the media companies
Traditional Media Spend   alive. We’re in the business of
1996: 55%                 connecting with consumers.
2006: 33%
                          Trevor Edwards
                          CVP Global Brand and Category
                          Management, Nike




Nike
Opportunities for Future Marketeers
       1. Market Dilemna

       2. Rise of Multi-Taskers

       3. CMO Priorities

       4. Targetting
The Rise of Media Multi-taskers
     •    2 out of 3 European internet users                           • The number of media multi-taskers
         use the internet whilst watching TV                             will increase as netbook and laptop
                                                                         penetration grows
     • Men and women equally are
         media multi-taskers                                           • TV and internet can converge perfectly
                                                                         offering much deeper engagement
     • More people are surfing the internet                              Used in combination can increase
       during TV commercial breaks                                       purchasing intent by up to 50%


SOURCE: MEET EUROPE’S MEDIA MULTI-TASKERS
“THE RISE OF SIMULTANEOUS TV AND INTERNET CONSUMPTION ACROSS EUROPE”
Europe's multi-taskers
• Usage of the Internet whilst also watching TV is now very much a mainstream
  activity




Source: Media meshing - UK, FR, DE, ES, IT, DK, BE
What are they doing whilst watching TV?




Source: Media meshing - UK, FR, DE, ES, IT, DK, BE
Opportunities for Future Marketeers
       1. Market Dilemna

       2. Rise of Multi-Taskers

       3. CMO Priorities

       4. Targetting
Top CMO Challenges
   53%     1. Quantify & measure the value of marketing investments



   46%     2. Grow customer knowledge, insight & conversations



           3. Upgrading the efficiency & effectiveness of the
     43%   marketing organization




                        Source: CMO Council Marketing Outlook 2009
The opportunity…

 Marketers need to   track,

                      &measure
                            react as never before.

             To


                      &
                connect
                      integrate
                                     marketing across all media.
…. The Solution

   Customer               Audience
   Insight & Agility      Target & Reach




   Engage & Excite     Relationships & Sales
A Unique Portfolio of Media Assets

                                                   167 million users
                                                   in Europe per month

      WL Hotmail             WL Messenger             WL Sharing              MSN                        Bing                      Office Online
                                                                                     No.1 Portal
      No.1 email service    No.1                      73million users                                    80 million users          17 million
                            messenger service         in Europe per month                                                          European pro’s per
                                                                                                         in Europe per month
                                                                                                                                   month

                                                                              Over
                                                                              119 million users
                                                                              in Europe per month

      121 million users      113 million users
      in Europe per month    in Europe per month




                            Microsoft Media Network           Microsoft Mobile Media               Microsoft Gaming Media

                                                                                                                    Xbox LIVE
                             Premium inventory from                                                                 36 million
                             300 of the Web’s                                90+                                    active users
                             top publishers                                  partnerships                           who have
                                                                             with mobile                            spent
                                                                             carriers in                            15 billion
                                                                             48 markets                             hours
                                                                                                                    interactive
                                                                                                                    worldwide
                                                                             Over
                                                                                                    Massive (in
                                                                             19.4 million           game ads)
                                                                             Unique Users           Over
                                                                             every month            5.5 million
                                                                                                    gamers
                                                                                                    playing
                                                                                                    59+ titles in
                                                                                                    Europe


   Source comScore Q4/09 – European Monthly Average/ comScore M:Metrics, average ending December/Microsoft Internal
Opportunities for Future Marketeers
       1. Market Dilemna

       2. Rise of Multi-Taskers

       3. CMO Priorities

       4. Targetting
We offer technologies to target the right audiences
       at the right time, in the right place
Agenda
Xbox LIVE on Windows Phone 7




        Launch
   10 th November



                    26
Kinect changes the way we see entertainment & games




                                                         Games




                                                       Interface/Entertainment




 Recognizes: Movements, voices, facial expressions

                                                           27
                                                     Communication
Kinect : Offer on November 10




 Sensor Kinect Xbox 360™   Xbox 360 4Gb Kinect   Xbox 360 250Gb Kinect

       ERP : 149€              ERP : 299€             ERP : 349€




                                                        28
Kinect : 1st Party Launch Games




                                  29
Kinect: 3rd Party games for launch window



•
           • Nine 3rd party titles due at
   Nine 3rd party titles due at launch
*Dance Central launch
               is 2nd Party
           *Dance Central is 2nd Party
•   Fifteen due by Christmas 2010

•           • Fifteen due by Christmas
    Varity of genres                     2010
     •    Dance
     •    Sports
     •      • Varity of genres
          Racing
            •
     • Fitness Dance
            •
     • Family Sports
            •
     • Party Racing
            • Fitness
            • Family
            • Party




                                                30
Conversation Marketing with the Diverse groups is KEY




                                                        2
                                                         2
                                                        •.
                                                         •




                                          31
Offline




Online
Kinnect Case: Parallel engagement through
offline and online
                                                                Kinect Loft
                                                                 Brussels
                                                                                             November


                                                                              October
                                                     MIC
      E3 – Cirque du                                 Mons
          Soleil
                              Fiesta Latina
       Los Angeles
                                Brussels
                                                               Septembre

                                              August
                       July
                                                            September         Brandialog /
                                                                                  DH
                                                                                              Awareness
                          Trial           Xbox Elite Team      Facebook
    MSN                Kinect.me          Blog Xet360.be       Fan Page
   Portal +
  Newsletter

                                                                                  Community
                                                                                   Marketing              Trial
Trying is Believing
Thank you for your time



 David Merzel
dmerzel@microsoft.com ,
 Cell: 0477 451490

BLOG = http://davidmerzel.wordpress.com/

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Consumer revolution

  • 1. David Merzel Country Manager Entertainment & Device Microsoft BeLux Blog:davidmerzel.wordpress.com
  • 4. Consumer (R)evolution Personalized Anywhere, Anytime Pre-PC Era PC Era Internet Era Consumer Era (1980) (1995) (2000) (Today+) Informed Choice Connected
  • 5. Facebook: 100M 9 months iPod Internet TV Radio 3 years 4 years 13 38 years years 50 45 40 MILLIONS OF USERS 35 30 25 20 15 10 5
  • 6.
  • 7. Seismic Shift calling for New Marketing Broadcast > Interactive Single platform > Multiple Media Platforms Publisher Timetable > My Timetable Passive > Engaged Mass > Targeted Interrupt > Relevant Advertiser Control > Consumer Control 30 Seconds > Extended time
  • 8.
  • 10. Opportunities for Future Marketeers 1. Market Dilemna 2. Rise of Multi-Taskers 3. CMO Priorities 4. Targetting
  • 11. The Marketer’s Dilemma How do you manage: • The changing media landscape? • Evolving consumer needs and behaviour? • Measuring success? • Fragmenting audiences? • Breaking through the clutter?
  • 12. 12
  • 13. We’re not in the business of keeping the media companies Traditional Media Spend alive. We’re in the business of 1996: 55% connecting with consumers. 2006: 33% Trevor Edwards CVP Global Brand and Category Management, Nike Nike
  • 14. Opportunities for Future Marketeers 1. Market Dilemna 2. Rise of Multi-Taskers 3. CMO Priorities 4. Targetting
  • 15. The Rise of Media Multi-taskers • 2 out of 3 European internet users • The number of media multi-taskers use the internet whilst watching TV will increase as netbook and laptop penetration grows • Men and women equally are media multi-taskers • TV and internet can converge perfectly offering much deeper engagement • More people are surfing the internet Used in combination can increase during TV commercial breaks purchasing intent by up to 50% SOURCE: MEET EUROPE’S MEDIA MULTI-TASKERS “THE RISE OF SIMULTANEOUS TV AND INTERNET CONSUMPTION ACROSS EUROPE”
  • 16. Europe's multi-taskers • Usage of the Internet whilst also watching TV is now very much a mainstream activity Source: Media meshing - UK, FR, DE, ES, IT, DK, BE
  • 17. What are they doing whilst watching TV? Source: Media meshing - UK, FR, DE, ES, IT, DK, BE
  • 18. Opportunities for Future Marketeers 1. Market Dilemna 2. Rise of Multi-Taskers 3. CMO Priorities 4. Targetting
  • 19. Top CMO Challenges 53% 1. Quantify & measure the value of marketing investments 46% 2. Grow customer knowledge, insight & conversations 3. Upgrading the efficiency & effectiveness of the 43% marketing organization Source: CMO Council Marketing Outlook 2009
  • 20. The opportunity… Marketers need to track, &measure react as never before. To & connect integrate marketing across all media.
  • 21. …. The Solution Customer Audience Insight & Agility Target & Reach Engage & Excite Relationships & Sales
  • 22. A Unique Portfolio of Media Assets 167 million users in Europe per month WL Hotmail WL Messenger WL Sharing MSN Bing Office Online No.1 Portal No.1 email service No.1 73million users 80 million users 17 million messenger service in Europe per month European pro’s per in Europe per month month Over 119 million users in Europe per month 121 million users 113 million users in Europe per month in Europe per month Microsoft Media Network Microsoft Mobile Media Microsoft Gaming Media Xbox LIVE Premium inventory from 36 million 300 of the Web’s 90+ active users top publishers partnerships who have with mobile spent carriers in 15 billion 48 markets hours interactive worldwide Over Massive (in 19.4 million game ads) Unique Users Over every month 5.5 million gamers playing 59+ titles in Europe Source comScore Q4/09 – European Monthly Average/ comScore M:Metrics, average ending December/Microsoft Internal
  • 23. Opportunities for Future Marketeers 1. Market Dilemna 2. Rise of Multi-Taskers 3. CMO Priorities 4. Targetting
  • 24. We offer technologies to target the right audiences at the right time, in the right place
  • 26. Xbox LIVE on Windows Phone 7 Launch 10 th November 26
  • 27. Kinect changes the way we see entertainment & games Games Interface/Entertainment Recognizes: Movements, voices, facial expressions 27 Communication
  • 28. Kinect : Offer on November 10 Sensor Kinect Xbox 360™ Xbox 360 4Gb Kinect Xbox 360 250Gb Kinect ERP : 149€ ERP : 299€ ERP : 349€ 28
  • 29. Kinect : 1st Party Launch Games 29
  • 30. Kinect: 3rd Party games for launch window • • Nine 3rd party titles due at Nine 3rd party titles due at launch *Dance Central launch is 2nd Party *Dance Central is 2nd Party • Fifteen due by Christmas 2010 • • Fifteen due by Christmas Varity of genres 2010 • Dance • Sports • • Varity of genres Racing • • Fitness Dance • • Family Sports • • Party Racing • Fitness • Family • Party 30
  • 31. Conversation Marketing with the Diverse groups is KEY 2 2 •. • 31
  • 33. Kinnect Case: Parallel engagement through offline and online Kinect Loft Brussels November October MIC E3 – Cirque du Mons Soleil Fiesta Latina Los Angeles Brussels Septembre August July September Brandialog / DH Awareness Trial Xbox Elite Team Facebook MSN Kinect.me Blog Xet360.be Fan Page Portal + Newsletter Community Marketing Trial
  • 35. Thank you for your time  David Merzel dmerzel@microsoft.com ,  Cell: 0477 451490 BLOG = http://davidmerzel.wordpress.com/