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Gordon baisley - eircom - Introducing the EDM role with www.softtest.ie
1.
Introducing the “Environment
Delivery Manager” role 1
2.
Chinese Whispers © eircom
3.
Not Quite Getting
What You Expected A panda walks into a café. He orders a sandwich, eats it, then draws a gun and proceeds to fire it at the other patrons. "Why?" asks the confused, surviving waiter amidst the carnage. The panda pauses on his way out, produces a badly punctuated wildlife manual, and tosses it over his shoulder. "Well, I'm a panda," he says at the door. "Look it up.“ The waiter turns to the relevant entry and, sure enough, finds an explanation: "Panda. Large black-and-white bear-like mammal, native to China. Eats, shoots and leaves." © eircom
4.
Test Practice –
Summary Org Chart Head of Test Practice Test Practice Test Delivery Test Design and Test Support SQS – Service Planner Management Execution Services Management © eircom
5.
Current Architecture
CDW CMD RAS Core IT SAP Finance SAP HR Payroll Pensions Data Customer Revenue Warehouse Marketing Accounting Sales / Customer Care & Management Billing Unified TIS Progressor eVR e-Web Carecom Credit Mgt Gateway FT FB Billing OMS e-Com TIS e-CID Order Service Order Customer Inter- Mediation Fraud Mgt Mgt Negotiation Mgt Mgt connect Network Resource Development Provisioning & Fulfilment Service Mgt Approximately 150 systems/components supported within core eircom IT GEO SORTS AMP SID Work FHS Physical Concerto Order Data Delivery Service ID Manager Repair Inventory Tracking Provisioning Reception Mixture of in-house developed solutions and off the shelf products Planning / ANRM/ ARD MIDAS Separate Design WOSAP Build Mgr system stacks supporting different services andTest ISIS/LI Address GUIDE Activation AMP DSL Inventory organisations Manager Repair Tools Mgr Mgt Reception Multiple systems supporting similar functions Complex integration within/across eircom stacks Network Remedy Alarm TNAS FAPS Performance Work Mgr Manager Core Data BIP Data Mgt Services Shared OSS architecture between wholesale and retail business © eircom
6.
Previous model of
Test Environment Provision • Test Environment Support team scoped to manage a subset of overall environment provision requirements • Project Managers worked with different groups as required (Test Support, CTO, Core Network etc...) to ensure test environment in place by project start date and for duration of project • Resolution of environment issues encountered generally coordinated by the projects • No overall test environment governance or status reporting © eircom
7.
Tasks in Providing
Test Environments Tasks • Plan • Schedule Plan and Manage • Request Provision of • Measure – KPI, SLA Environments • Contract – OLA, SLA, underpinning contract • Govern _______________________ • Build • Configure Technically Deliver • Create Data Environments • Interface • Maintain © eircom
8.
Model of Environment
Provisioning Priority Tasks • Plan P1 • Schedule Centralise Management • Request Reasons for Order: and Control • Measure – KPI, SLA • Take ownership • Contract – OLA, SLA, of environment provision – taking underpinning contract away from PM’s • Govern • Central register of ______________________ risks and issues • Management info • Build for prioritisation of P2 • Configure improvement Fill Provision gaps • Create Data initiatives • Interface • Maintain © eircom
9.
Model of Environment
Provisioning Priority Tasks Roles Centralise Management • Plan Environment Delivery and Control • Schedule Manager (EDM) • Request • Contract – OLA, SLA, underpinning contract • Measure – KPI, SLA • Govern Fill Provision gaps • Build Environments & Tools • Configure • Create Data Engineer • Interface © eircom • Maintain
10.
Meeting new environment
requirements and challenges • Concurrent testing of several Tier 1 projects planned. Scope and scale of each beyond previous Eircom/Meteor projects • Test environment impacts and interdependencies of these projects difficult to assess New platforms introduced: Springboard and IPTV Increased pressure on legacy test systems: NGA Retail and non Tier1 projects EDMs on board for Springboard and NGA Retail and planned for NGA-W and IPTV © eircom
11.
Immediate EDM Task
List BAU Delivery • EDM team planning and ensuring delivery of environments for projects under test • Manage introduction of environments for new services Implementing Management Framework • Full mapping of environments and contacts • Introduction of environment booking tool • Tackle ‘burning platform’ issues • Weekly Report • Implement downtime monitoring and alerting © eircom
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