Bridging the gap between us and that

•

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The future of the customer experience lies in an organization’s ability to provide personalized interactions to attract and retain customers. This is exactly what we’re working to do through a combination of intelligent virtual assistants, the cloud and human-emulating software.

© Next IT Corporation. All Rights Reserved.

Generation M
The Death of Websites
From Virtual to Actual

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

Real Conversations
Perceived Empathy
Trusted Advocates

“me” awareness
“me” understanding
“me” anticipation
© Next IT Corporation. All Rights Reserved.

Information
Preferences
Senses
Mood

“Me”
Behaviors
Thoughts

Aware
Experiences
Beliefs
Dreams
© Next IT Corporation. All Rights Reserved.

Sales of “products & services” will be replaced by sales of
“integrated bundles of experiences” created only for “me”

Dear company, please accept
“my” terms of services.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

Are we having a
conversation?

© Next IT Corporation. All Rights Reserved.

Wearable
Embedded
Integrated

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

Content Functionality

© Next IT Corporation. All Rights Reserved.

Entering the “Third
Wave of Computing”
~ Mark Weiser , 1988

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

Natural
Language

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

1987 Vision
Webcam
Mobility
iPAD
NL Interface

How may I
help you
today?

© Next IT Corporation. All Rights Reserved.

© Next IT Corporation. All Rights Reserved.

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Bridging the gap between us and that

1. © Next IT Corporation. All Rights Reserved.

2. Generation M The Death of Websites From Virtual to Actual © Next IT Corporation. All Rights Reserved.

3.

4. © Next IT Corporation. All Rights Reserved.

5. Real Conversations Perceived Empathy Trusted Advocates “me” awareness “me” understanding “me” anticipation © Next IT Corporation. All Rights Reserved.

6. Information Preferences Senses Mood “Me” Behaviors Thoughts Aware Experiences Beliefs Dreams © Next IT Corporation. All Rights Reserved.

7. Sales of “products & services” will be replaced by sales of “integrated bundles of experiences” created only for “me”

8. Dear company, please accept “my” terms of services. © Next IT Corporation. All Rights Reserved.

9. © Next IT Corporation. All Rights Reserved.

10. Are we having a conversation? © Next IT Corporation. All Rights Reserved.

11. Wearable Embedded Integrated © Next IT Corporation. All Rights Reserved.

12. © Next IT Corporation. All Rights Reserved.

13. © Next IT Corporation. All Rights Reserved.

14. © Next IT Corporation. All Rights Reserved.

15. Content Functionality © Next IT Corporation. All Rights Reserved.

16. Entering the “Third Wave of Computing” ~ Mark Weiser , 1988 © Next IT Corporation. All Rights Reserved.

17. © Next IT Corporation. All Rights Reserved.

18. © Next IT Corporation. All Rights Reserved.

19. Natural Language © Next IT Corporation. All Rights Reserved.

20. © Next IT Corporation. All Rights Reserved.

21. © Next IT Corporation. All Rights Reserved.

22. © Next IT Corporation. All Rights Reserved.

23. © Next IT Corporation. All Rights Reserved.

24. © Next IT Corporation. All Rights Reserved.

25. © Next IT Corporation. All Rights Reserved.

26. © Next IT Corporation. All Rights Reserved.

27. 1987 Vision Webcam Mobility iPAD NL Interface

28. How may I help you today? © Next IT Corporation. All Rights Reserved.

29. © Next IT Corporation. All Rights Reserved.