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Amity Business School Marketing & Sales Programme, IInd Semester  Product & Brand Management  Varsha Khattri
What is a Product? A  PRODUCT  is anything that can be offered to a market for attention, acquisition, use, or consumption and that might satisfy a want or need.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is a Service? ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
PRODUCT LEVELS Core Benefit Augmented Potential Expected Basic
Product Levels ,[object Object],[object Object],[object Object],Fundamental service or benefit that the customer is really buying Containing only those attributes or characteristics absolutely necessary for its functioning but with no distinguishing features A set of attributes & conditions buyers normally expect when they purchase the product
Exceeds customer expectations ,[object Object],[object Object],Encompasses all possible augmentations & transformations the product might undergo in future
Product Hierarchy Need Family Product Family Product Class Product Line Product Type Brand Item
7 Levels of Product Hierarchy ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]

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75007 Product Management

  • 1. Amity Business School Marketing & Sales Programme, IInd Semester Product & Brand Management Varsha Khattri
  • 2. What is a Product? A PRODUCT is anything that can be offered to a market for attention, acquisition, use, or consumption and that might satisfy a want or need.
  • 3.
  • 4.
  • 5.
  • 6. PRODUCT LEVELS Core Benefit Augmented Potential Expected Basic
  • 7.
  • 8.
  • 9. Product Hierarchy Need Family Product Family Product Class Product Line Product Type Brand Item
  • 10.
  • 11.