Oracle day romania peter erdosi final

1. <Insert Picture Here>
Strategic impact of iGovernment on Economy and
Society
Péter Erdősi
Public Sector Business Development Senior Manager
Oracle EE&CIS
Bucharest
November 3, 2010

2. The following is intended to outline our general product direction. It
is intended for information purposes only, and may not be
incorporated into any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be relied upon in
making purchasing decision. The development, release, and timing
of any features or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
Safe Harbor Statement

3. › i2010 today, a Digital Agenda for tomorrow
› Oracle iGovernment
› The impact on society: Oracle for better social
services
› The impact on economy: Oracle for better fiscal
management
› Case studies
Agenda

4. The EU i2010 eGovernment Action Plan
focused on five major objectives for 2010
› No citizen left behind
› Making efficiency and effectiveness a reality
› Implementing high-impact key services for citizens and
businesses
› Putting key enablers in place
› Strengthening participation and democratic decision-making

5. Europe, however, is still lagging behind its
industrial partners in ICT
Source - Eurostat
› Today there are four times as many music downloads in the US
as in the EU because of the lack of legal offers and fragmented
markets
› 30% of Europeans have still never used the internet
› Europe has only 1% penetration of fibre-based high-speed
networks whereas Japan is at 12% and South Korea is at 15%
› EU spending on ICT research and development stands at only
40% of US levels.
Some facts…

6. … and some figures
Source: Europe’s Digital Competitiveness Report, 2010

7. … and some figures
Source: Europe’s Digital Competitiveness Report, 2010

8. … and some figures
Source: Europe’s Digital Competitiveness Report, 2010

9. … and some figures

10. … and some figures

11. The Digital Agenda for Europe as part of the EU
2020 Strategy will address the key obstacles*
The 7 obstacles that seriously
undermine efforts to exploit ICT:
› Fragmented digital markets
› Lack of interoperability
› Rising cybercrime and risk of low trust
in networks
› Lack of investment in networks
› Insufficient research and innovation
efforts
› Lack of digital literacy and skills
› Missed opportunities in addressing
societal challenges
* Based on consultation with stakeholders and on the insights contained in both the Granada Declaration and the
European Parliament Resolution
http://ec.europa.eu/digital-agenda
The virtuous cycle of the digital economy

12. Wish list for Pan-European services from
the demand side
New service need Busienss Citizens
Secure email channel for all formal communication 2 1
EU standard for digital signatures 1 3
EU electronic identity card 3 2
EU wide electronic platform for public procurement 4 NA
EU registry of available jobs and job seekers 5 4
EU index of health care providers 6 5
Services supporting portability of pensions etc NA 6
eVoting, ePolling and participation services NA 7
EU electronic patient record 7 8
Pan-European emergency services NA 9
Online registration of EU wide work permits NA 10
EU land and real estate registry 8 11

13. › i2010 today, a Digital Agenda for tomorrow
› Oracle iGovernment
› The impact on society: Oracle for better social
services
› The impact on economy: Oracle for better fiscal
management
› Case studies
Agenda

14. The Oracle iGovernment framework
› New wave of computing
› A technology platform for
operations that lets you ….
› Modernise your IT
infrastructure,
› Increase efficiency and
transparency of your
business operations
› Improve your delivery of
services to the public

15. Oracle iGovernment Solution Footprint
Integrated, Innovative and Intelligent 21st Century Government
Administration & Enterprise Management
Financial Management Grants Management E-Discovery & E-Filing Program/Project Management
Public Works &
Resource Management
Utility Billing &
Smart Metering
Intelligent Transportation
Systems
Building, Land & Resource
(Project) Management
Multi-Channel Collaborative Government
Underlying Infrastructure for Shared Services & Single-View to and from Government
Service Oriented & Event
Driven Architecture
Highly Available & Scalable
App & Info Services
Identity Management &
Security Services
Overlay Infrastructure for Shared Services & Single-View to and from Government
Analytics &
Business Intelligence
Business Process
Management
Master Data
Management
Mobility &
Location Services
Records & Content
Management
Revenue Collections
& Financial Policies
Tax, Licenses & Customs:
Filing, Auditing, Compliance
Monetary Policy
& Market Regulation
Economic &
Industry Programs
Public Health Admin. &
Social Services
Integrated
Eligibility & Intake
Benefits Management &
Fraud Detection
Holistic Outcomes
Analysis & Reporting
Criminal Justice &
Public Safety
Investigative Case, Records
& Evidence Management
Court & Prison
Management
Law Enforcement
Workforce Management
Emergency Management
Unified User
Interface
Data Integration
Services
Call Centers &
311 Services
Community
Outreach Programs
eGov Portals
(G2G, G2B, G2C)
Citizen-centric
Store-Fronts
SCM & Procurement
IT Services
(help desk, etc.)
Human Resources &
Workforce Mgmt.
Facilities Management
& Field Service Auto.
Performance Management
iLearning &
Classroom Training
Regulatory & Policy Enforcement

16. Modernise the IT Infrastructure
› Move to Thin Client and Low-
Cost Servers
› Comply with Open Standards
› Transition to Cloud Computing
and Software-As-A-Service
› Migrate to a Service Oriented
Architecture
› Ensure Security and Role-
Based Access
Oracle iGovernment

17. Considerations on legacy modernization
› The risks from inflexibility and expensive ageing IT systems will
increase with dwindling legacy skills & loss of individuals
› Older systems prevent effective sharing & harmonisation across
international borders as well as between domestic agencies
› IT modernisation can be managed to avoid any risk of disruption or
interruption of services
› IT modernisation can unlock cost savings & effectiveness by
addressing legacy applications or even tackle energy use with
greener data centres
› Planning for IT modernisation starts with defining the end goal,
drivers & impacts of change

18. Oracle’s Architectural Vision
› Open and standards-based
› Innovation delivered faster
› Better performance, reliability,
security
› Shorter deployment times
› Easier to manage and upgrade
› Lower cost of ownership
› Reduced change management risk
› One-stop support
Customer Benefits

19. Oracle Exalogic Elastic Cloud
› Fastest Java performance
› Engineered system for lowest cost
› Elastic capacity on demand
› Best for application consolidation
Pre-Integrated System For Running
Oracle Middleware

20. Increase Efficiency and Transparency
› Deliver Shared Services
› Streamline Business Processes
› Planning and Budgeting
› Analysis of Performance
› Tax and Revenue
› Financial Management
› Human Resources
Management
› Procurement
› Project and Grant Management
› Assure Governance, Risk and
Compliance Controls
Oracle iGovernment

21. Shared Services in Government
› ERP systems must become open, extensible, COTS platforms, capable of On Demand SaaS Delivery
› EPM must be used as a operational excellence tool to tune business process and operations
› GRC provides the managerial oversight tool to ensure compliance with policies and regulations
Governance, Risk
and Compliance
ERP Enterprise
Performance
Management
?
How can we
reduce cost for
core/back office
systems while
improving service
levels?
How do we predict,
measure, monitor
and report on our
performance so we
can serve our
constituents better?
How can we
effectively
manage risk and
provide greater
transparency ?

22. Transform Government Service Delivery
› Service-as-Software
› Provide a Common Service
Delivery Platform
› Citizen-Centric CRM
› Case Management
› Portals and Content
› Automated Workflow and
Assignment
› Spatial Analysis
› Mobile Computing
› Rules Engine
› Manage Master Data
› Enable Self-Service
› Embed Business Intelligence
and Analytics
Oracle iGovernment

23. A quick reality check about service…
I can’t believe we
used the wrong
revision
Do you know how much
time this will add to the
approval process?
How am I going to
share this with
external parties?
Do we really need to
print this much
paper?
Why can’t they all submit
the same file types??
Is this really the most efficient
way to review applications?

24. Digital ePermit Solutions with Integrated
AutoVue Visualization
Accelerate Permit Application
and Approval Process
Maximize Existing and
Evolving IT Investments
Deliver More Cost Effective
Citizen Services

25. › i2010 today, a Digital Agenda for tomorrow
› Oracle iGovernment
› The impact on society: Oracle for better social
services
› The impact on economy: Oracle for better fiscal
management
› Case studies
Agenda

26. › Social services is a critical focus for Oracle
› Customers moving from custom software to Commercial off the Shelf (COTS)
packaged applications
› More than 1,100 agencies world-wide, with many expected to modernize their
systems within the next two to five years
› With Policy Automation, Oracle could be a leader in social services
› Oracle’s ERP and Siebel CRM applications are the leading front and back office
solutions for public sector
› Oracle’s Determinations Engine is unique in its capabilities for Social Services
› Policy Automation is the core determinations engine of Oracle’s social services
solution
Oracle in Social Services
Oracle’s
Siebel CRM
Multi Channel
Case Management
OPA’s
Eligibility
Policies, Laws
Circumstances etc
Oracle’s ERP
Payments
AR/AP
Citizens

27. Case Management for Social Sub Segments
Provider and Payment
Management
Eligibility Assessment
Benefits Case
Management
Employee Training &
Management
Fraud Detection Provider and Payment
Management
Claims and Payment
Management
Appeals Management
Manage Inbound Calls,
Emails & Interactions
Employer Taxation
Management
Social Services
(Child Services, Housing,
Income Support)
Unemployment
Insurance
Public Pensions
Case Management
Benefits Management
Manage Outreach
Campaigns
Initiate/Resolve Service
Request
Manage Inbound Calls,
Emails & Interactions
Health Care
Services
Customer Service
Management
Benefits Management
Eligibility Management
Manage Inbound Calls,
Emails & Interactions
Enrollment Management
Asset Tracking &
Management
Employee Training &
Management
Benefits Case
Management
Analyze Service
Delivery & Trends
Analyze Service
Delivery & Trends
Analyze Service Delivery
& Trends
Analyze Service
Delivery & Trends

28. Case Management Delivery Architecture
Business Rules
Citizens
Trusted 3rd
parties
Government
Employees
Businesses
Internet
Business Process Flow
Phone eMail SMS Texts Face to Face
Gather
Information
Forms
Field Work
Make
Decision
Assess Eligibility
Plan Tasks
Gain
Approval
Manager Review
Accept/Reject
Case
Closure
Issue Document
Prosecute
Policy ProceduresLegislation Service Rules Behaviour Models
Document Management Knowledge Base
Administration Systems HR TrainingFinance ProcurementAsset Management
Business Intelligence and Analysis Performance Management
Information Management Database Master Data Resilience & Availability Spatial Data Security
Scheduling Resources
Involved parties
Channels
Event
Occurs
Application
Incident
Database, Clustering, Spatial
Siebel eSupport - Contact Center Anywhere
Case Management - Siebel
Policy Automation/Rules Management – OPA (Haley)
Business Intelligence, Case Analytics Dashboards
Master Data Management – MDM
Middleware-OracleServiceBus,BPEL,BAM

29. Policy Automation benefits
› Dramatically improves time-to-market for changes to policies and
rules
› Simplifies development and maintenance
› Ensures accuracy and consistency in complex decisions and
determinations
› Reduces the burden on IT resources
› Assesses the impact of changes in policy on customers and
citizens through “what if” scenarios
› Provides full audit-trail capability

30. › i2010 today, a Digital Agenda for tomorrow
› Oracle iGovernment
› The impact on society: Oracle for better social
services
› The impact on economy: Oracle for better fiscal
management
› Case studies
Agenda

31. › Fiscal transparency
› Results-oriented budgeting and sound budget management
› Comprehesive and quality fiscal data
› Effective use of governments cash resources
› Flexibility to accommodate local requirments
› National accounting standards
› Country-specific business processes
› Simultaneous cash and accrual financial data processing
› Sound basis for implementing best international public sector
practices for reporting and fiscal analysis
› International Public Sector Accounting Standards (IPSAS)
› Government Finance Statistics (GFS) 2001
Government needs and objectives

32. Define
Strategic
Goals
The strategic goals’
hierarchy defines the
ultimate performance
objectives the
Agency needs to
achieve at every
level of its
organization
Define
Activites &
Measures
For every program or
Agency’s service, a
complete lists of
activities and activity
measures need to be
defined that can be
mapped to the
strategic goals
Associate
Resources
to
Activities
Every FTE is
converted to work
hours and
associated to
activities
Associate
Funds to
Activities
Funds are charged
against specific
activities
Link
Activities to
Output
Measures
Through the link
between activities,
funds and resources,
the performance of
the agency or
program against
every goal can be
measured.
SP&PBB: Linking funds to results
Strategic Planning and Performance Budgeting
Strategic Planning Budget Formulation
Perform.
Measuring
Macroecono
mic
Forecasting
Budget
Execution

33. Transactional Systems (Subledgers)
The Oracle Solution Footprint
Web Analysis
Analytics and Business Intelligence
Planning and
BudgetingFinancial Reporting
Purchasing
HRMC /
Payroll
Projects
Fixed Assets Payables
Inventory
Receivables
Financial
Management
Cash
Management
General Ledger
Subledger
Accounting Dr Cr
Accounting Engine
General Ledger
Accounting
Sources
Accounts
Mapping
Accounting
Events
Journal Entries
Budget Classification
Structure
Currencies,
Accounting Periods
Ledger Structure
Budgets
Oracle EBS
Hyperion EPM
BI
Performance
Scorecard

34. Performance Management - supports
Government in understanding 3 key questions
Performance
Management &
Reporting
Strategic
Performance
Management
Financial
Planning
Operational
Planning
Collaborate
to Gain
Investigate to
Invest
Design to
Decide
Record
to Report
Analyze to
Adjust
Plan to Act

35. Combine Three Information Presentation
Services for Internal Decision-maker Reports
• OBI EE+ Presentation Services
• Ad-hoc queries and analysis,
customized dashboards, alerts,
disconnected & mobile, etc.
• Hyperion Smartview
• Automated export from
HFM/Essbase into MS
Powerpoint
• Cross Government Cockpit
(PSA Targets)
• Benchmarking of Departments
• Spend Analysis and
Forecasting
Pre-built Executive
Dashboard
Automated Export to
MS Powerpoint
Ad-hoc Analysis &
Customized Dashboards
• E.g. Monthly management
reporting delivered to Treasury
• E.g. Quarterly Results Review
delivered by PPS or Minister for
a Department
• E.g. Self-service access to
cross government citizen data
• Every Manager has access
across Government

36. Align GFMIS extension to your capacity
Adding building blocks - Oracle
strengths:
› Modular approach
› Embedded integration
› Flexible COTS package
› Open Architecture / SOA
Suite and AIA
36

37. › i2010 today, a Digital Agenda for tomorrow
› Oracle iGovernment
› The impact on society: Oracle for better social
services
› The impact on economy: Oracle for better fiscal
management
› Case studies
Agenda

38. Municipality of Enschede
The Netherlands, Public Sector
CUSTOMER PERSPECTIVE
“AutoVue supports the one-stop shop
principle. This means that several
applications for permits are processed
faster and in one go so the applicant
receives all the information about his
application at the same time."
– Lars Fehse, Information Management
Consultant, Municipality of Enschede
COMPANY OVERVIEW
• Leader among Holland's municipalities, when it comes
to the use of information technology across its
business processes to serve its ~160,000 citizens.
CHALLENGES/OPPORTUNITIES
• Comply with legislative policy requiring digitization of
the building permit approval process
• Improve service delivery to citizens, eliminate manual
reviews and make processes more efficient
• Enable users to digitally view any original document
type without file conversion or data replication
• Allow reviewers to collaborate and capture digital
comments during approval workflows
• Integrate a standard visualization & annotation
solution to Corsa document management system
SOLUTIONS
• AutoVue 2D Professional
• AutoVue 3D Professional Advanced
• AutoVue Integration Software Development Kit
RESULTS
• Enabled municipal officials to view
original CAD and building plans
accompanying permit applications
• Shortened and enhanced permit
approval workflows
• Reduced dependency on manual
processes
• Improved collaboration amongst internal
and external users
• Captured digital audit trail of comments

39. CHALLENGES / OPPORTUNITIES
• Ensure a consistent standard of quality across all of
the support services’ consultation channels
• Optimize efficiency and proactive capabilities by
offering increased and more personalized services
• Implement a consolidated IT solution to provide an
integrated and consistent overview of support
services
• Provide a tool that enables the organization to
oversee, control, and access detailed analysis of
service quality
• Ensure publicly transparent migration of IT systems
supporting the Citizen Support Service
CUSTOMER PERSPECTIVE
“Oracle’s Siebel CRM applications has
improved our ability to respond to demand
and optimize available resources.”
Francisco López Carmona, Assistant Director
General, Citizen Support Services
RESULTS
• Integrated public interactive telephone
and office services
• Standardized public consultation
transactions and automated
assessments of quality and quantity
• Improved ability to respond to user
demands by enabling real-time
generation of detailed reports of services
provided
• Supported the city’s efforts to provide
proactive public services
AGENCY OVERVIEW
• A multi-channel citizen support service that the
Madrid City Council provides to a population of
more than 3 million residents
• Industry: Public Sector
• Employees: 400
• Revenue: US$ 29.04 million
Línea Madrid Delivers Personalized
Citizen Support Services
SOLUTIONS
Siebel Public Sector CRM
• SmartScript
• Campaigns
• CTI for Contact Center
• HelpDesk

40. Vlaamse Dienst voor Arbeidsbemiddeling en
Beroepsopleiding
Background:
VDAB (http://www.ukba.homeoffice.gov.uk) is the main public employment service provider in Flanders (Belgium). VDAB has
5,000 employees and it’s mission is to work towards a transparent and dynamic employment market in Flanders for job
seekers, employees and employers. Over the years they have created a complex application landscape, where the customer
facing business logic was mostly hardcoded. Because of this, it was difficult for VDAB to react quickly to policy changes and
changes in the expected service delivery.
Key goals:
VDAB’s aims in the procurement
- a strategic roadmap of innovation and efficiency.
- a more flexible platform for their customer facing business users at a reduced cost.
- move from custom built CRM systems by standardising on a packaged CRM application
Products:
Siebel CRM/Case Management, Siebel Marketing, Oracle Case Hub, OBI EE Case & Marketing Analytics, OBI EE+
Why Oracle;
Oracle IT Strategy engagement positioned Oracle’s CRM capability to the business; CAB meeting provided meeting with other
Oracle Social Services customers, especially UWV, and confirmed our commitment to the market; imaginative financing and
licensing options
The Competition:
Bespoke build

41. Questions & Answers