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Virtual Number and IVR Services – USER MANUAL
URL : http://apps.ivrguru.com
URL : http://apps.ivrguru.in
https://play.google.com/store/apps/details?id=com.ivr.ivr&hl=en
1. Improve Customer Service
Solution : Hosted Integrated/Interactive Voice Response
2. Generate Leads
Solution: Cloud Call Routing
3. Increase Sales
Solution: Call Tracking
4. Increase Productivity
Solution: Virtual Call Tracking
5. Save Valuable Time
Solution: Voice Broadcast & Text Messaging
WHAT YOU WANT?
IVR Guru is a cloud
based solution to
boost and
automate your
entire Sales and
Marketing for
generating and
tracking Business
Leads.
ABOUT IVRGURU
Call Transfer Diagram
IVRGURU LOGIN PAGE
DASHBOARD
ADD NEW USER FORM STEP-1
ADD NEW USER FORM STEP-2
ADD NEW USER FORM STEP-3
MANAGE EXECUTIVES
VIRTUAL NUMBER MANAGEMENT
MAPPING EXECUTIVE TO A VIRTUAL NUMBER
SETTING CALL PRIORITY FOR EXECUTIVES
DTMF Configuration of IVR System
Select Executive Department Wise
DTMF Key Assign to Executive
After selecting
Executive and Key.
Press “Add Executive”
button.
Assign key to a
Executive/Group/Dep
artment.
Live Call Transfer in DTMF - IVRS
For Live Call Transfer in a Inter Dept. case
Executive needs to Press
#1231 For Dept. Mapped on Key 1
#1232 For Dept. Mapped on Key 2
#1233 For Dept. Mapped on Key 3
#1234 For Dept. Mapped on Key 4
#123n For Dept. Mapped on Key n
CALL HISTORY REPORT
THANK YOU !!
For more information visit us at:
DeetyaSoft.Pvt.Ltd
Contact : 9717055088
9818627588
C-12 , II Floor, Sec-10
NOIDA-201301, U.P
www.deetyasoft.com
www.ivrguru.com

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Virtual Number Service Provider User Manual

  • 1. Virtual Number and IVR Services – USER MANUAL URL : http://apps.ivrguru.com URL : http://apps.ivrguru.in https://play.google.com/store/apps/details?id=com.ivr.ivr&hl=en
  • 2. 1. Improve Customer Service Solution : Hosted Integrated/Interactive Voice Response 2. Generate Leads Solution: Cloud Call Routing 3. Increase Sales Solution: Call Tracking 4. Increase Productivity Solution: Virtual Call Tracking 5. Save Valuable Time Solution: Voice Broadcast & Text Messaging WHAT YOU WANT?
  • 3. IVR Guru is a cloud based solution to boost and automate your entire Sales and Marketing for generating and tracking Business Leads. ABOUT IVRGURU Call Transfer Diagram
  • 6. ADD NEW USER FORM STEP-1
  • 7. ADD NEW USER FORM STEP-2
  • 8. ADD NEW USER FORM STEP-3
  • 11. MAPPING EXECUTIVE TO A VIRTUAL NUMBER
  • 12. SETTING CALL PRIORITY FOR EXECUTIVES
  • 13. DTMF Configuration of IVR System Select Executive Department Wise
  • 14. DTMF Key Assign to Executive After selecting Executive and Key. Press “Add Executive” button. Assign key to a Executive/Group/Dep artment.
  • 15. Live Call Transfer in DTMF - IVRS For Live Call Transfer in a Inter Dept. case Executive needs to Press #1231 For Dept. Mapped on Key 1 #1232 For Dept. Mapped on Key 2 #1233 For Dept. Mapped on Key 3 #1234 For Dept. Mapped on Key 4 #123n For Dept. Mapped on Key n
  • 17. THANK YOU !! For more information visit us at: DeetyaSoft.Pvt.Ltd Contact : 9717055088 9818627588 C-12 , II Floor, Sec-10 NOIDA-201301, U.P www.deetyasoft.com www.ivrguru.com