3. FOUR BASIC MANAGERIAL
FUNCTION
 Planning
Organizing
Influencing
Controlling

4. WHAT IS INFLUENCING?

5. INFLUENCING
It is the process of guiding
the activities of organization
members in appropriate
directions.

6. Influencing involves focusing on
organization members as people
and dealing with such issues as
morale, arbitration of conflicts,
and the development of good
working relationships.

7.  It is a critical part of a
manager’s job. In fact the
ability to influence others is a
primary determinant of how
successful a manager will be.

8. INFLUENCING SUBSYSTEM
The primary purpose of the
influencing subsystem, as already
stated is to enhance the attainment of
management system objectives by
guiding the activities of organization
members in appropriate directions.

9. SIX PRIMARY MANAGEMENT
ACTIVITIES
Leading
Motivating
Considering groups
Communicating
Encouraging creativity and innovation
Building corporate culture

10. OVERALL MANAGEMENT
SYSTEM
INFLUENCING SUBSYSTEM
Input
Input
Process
Output
Process
Output

11. EMOTIONAL INTELLIGENCE
Emotional intelligence is the
capacity of people to recognize their
own feelings and the feelings of others,
to motivate themselves, and to manage
their own emotion as well as the
emotions in relationships with others.

12. An individual’s emotional
intelligence is characterized by self
awareness, self motivation, self
regulation, empathy for others, and
adeptness in building relationships.

13. EMOTIONALLY INTELLIGENT
MANAGERS:
1.Motivate others
2. Focus on personal and organizational
achievement
3. Understand others
4. Communicate efficiently and effectively

14. 5. Lead others
6. Build successful items
7. Handle conflict appropriately
8. Change organizations appropriately
9. Manage diversity
Manage creativity and innovation

15. COMMUNICATION

16. HOW IMPORTANT DOES
THE COMMUNICATION IN
THE BUSINESS?

17. COMMUNICATION
It is the process of sharing information
with other individuals.
Communication involves the process of
one person projecting a message to one or
more other people, which results in everyone
arriving at a common understanding of the
message.

18. INTERPERSONAL
COMMUNICATION
It is the process of
transmitting information to
others.
Sharing information with
other organization members.

19. TO BE A SUCCESSFUL
INTERPERSONAL COMMUNICATOR, A
MANAGER MUST UNDERSTAND THE :
How interpersonal communication works
The relationship between feedback and
interpersonal communication
The importance of verbal versus
nonverbal interpersonal communication

20. HOW INTERPERSONAL
COMMUNICATION WORKS?
Three basic elements in interpersonal
communication:
The source/ encoder
The signal
The decoder/destination

21. THE SOURCE/ENCODER
The source/encoder is the
person in the interpersonal
communication situation who
originates and encodes
information to be shared with
others.

22. THE SIGNAL
Encoded information that
the source intends to share
constitutes a message.

23. THE DECODER/DESTINATION
The decoder/destination is
the person or persons with
whom the source is attempting
to share information.

24. SOURCE ENCO
-DER
SIGNAL DECO-
DER
DESTINA
-TION

25. SUCCE SSFUL AND UNSUCCE SSFUL
INTE RPE RSONAL COMMUNICATION
Successful communication refers to an
interpersonal communication situation in
which the information the source intends to
share with the destination and the meaning
the destination derives from the transmitted
message are the same.

26. Unsuccessful communication is an
interpersonal communication situation
in which the information the source
intends to share with the destination
and the meaning the destination
derives from the transmitted message
are different.

27. COMMUNICATION BARRIERS
Factors that decrease the
probability that
communication will be
successful .

28. COMMUNICATION MACRO
BARRIERS
* Are factors that hinder
successful communication is a
general communication
situation.

29. COMMON MACRO BARRIERS:
The increasing need for information
The need for increasingly complex information
The reality that people are increasingly coming
into contact with people who use languages other
than their own
The constant need to learn new concepts cuts
down on the time available for communication

30. COMMUNICATION MICRO
BARRIERS
Are that hinder
successful communication
in a specific communication
situation

31. COMMON MICRO BARRIERS
The source’s view of the destination
Message interference
The destination’s view of the source
Perception
Multi meaning words

32. FEEDBACK AND INTERPERSONAL
COMMUNICATION
Feedback is the
destination’s reaction to a
message.

33. GATHERING AND USING
FEEDBACK
To gather verbal feedback- the source can simply
ask the destination pertinent message- related
questions
To gather nonverbal feedback- the source can
observe the destination’s nonverbal response to a
message.

34. ACHIEVING COMMUNICATION
EFFECTIVENESS
10 commandments of good communication
1. Seek to clarify your ideas before
communication
2. Examine the true purpose of each
communication
3. Consider the total physical and human
setting whenever you communicate

35. 4. Consult with others, when
appropriate, in planning
communications
5. Be mindful of the overtones while
you communicate rather than merely
the basic content of your message

36. 6. Take the opportunity, when it arises, to convey
something of help or value to the receiver
7. Follow up your communication
8. Communicate for tomorrow as well as today
9. Be sure your actions support your
communications
10. last, but by no means least: seek not only to be
understood, but also to understand

37. VERBAL AND NONVERBAL
INTERPERSONAL
COMMUNICATION
Verbal communication- communication that uses
either spoken or written words to share information
with others.
Nonverbal communication- is the sharing of
information without using words to encode
thoughts.

38. INTERPERSONAL
COMMUNICATION IN
ORGANIZATION
Organizational
communication- directly relates
to the goals, functions, and
structure of human
organizations.

39. FORMAL ORGANIZATIONAL
COMMUNICATION
In general, organizational
communication that follows
the lines of the organization
chart.

40. TYPES OF FORMAL
ORGANIZATIONAL
COMMUNICATION
Downward organizational
communication is communication
that flows from any point on an
organization chart downward to
another point on the organization
chart.

41. Upward organizational
communication- is communication
that flows from any point on an
organization chart upward to
another point on the organization
chart.

42. Lateral organizational
communication is communication
that flows from any point on an
organization chart horizontally to
another point on the organization
chart.

43. PATTERNS OF FORMAL
ORGANIZATIONAL
COMMUNICATION
Serial transmission- involves passing
information from one individual to another
in a series.
One obvious weakness of a serial
transmission is that message tend to become
distorted as the length of the series
increases.

44. INFORMAL ORGANIZATIONAL
COMMUNICATION
It is organizational communication that
does not follow the lines of the organization
chart.
This type of communication typically
follows the pattern of personal relationships
among organization members.

45. PATTERNS OF INFORMAL
ORGANIZATIONAL
COMMUNICATION
Three main characteristics:
It springs up and is used irregularly within the
organization
 it is not controlled by top executives, who may
not even be able to influence it.
It exists largely to serve the self-interest of the
people within it.

46. the informal organization
communication network or
GRAPEVINE.

47. FOUR MOST COMMON
GRAPEVINE PATTERNS
The single-strand grapevine
The gossip grapevine
The probability grapevine
The cluster grapevine

48. ENCOURAGING FORMAL
ORGANIZATIONAL
COMMUNICATION
Organizational communication is often
called the nervous system of the
organization.
Formal organizational communication is
generally the more important type of
communication within an organization, so
managers should encourage its free flow.

49. THANK YOU AND
MABUHAY!