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Operationalizing
Voice Biometrics
Powered by
voice biometrics
2
Good old phone calls are still here…
3
The contact center is increasingly under attack
4
Business needs for this new reality
Protect the good guys Keep the bad guys out
1 2
5
Voice biometrics is the linchpin
6
.. but how do I operationalize voice biometrics ?
ENROLLING
CUSTOMERS
FRAUD
ALERTS
SECURE ACCESS
TO AUDIO
REAL-TIME
AUDIO ANALYSIS
SCALABLE
ROLLOUT
AGENT
DESKTOP
INTEGRATION
MULTI-LAYERED
PROTECTION
FRAUD CASE
MANAGEMENT
SYSTEM
INTEGRATION
MULTI-FACTOR
AUTHENTICATION
LEVERAGE EXISTING
INFRASTRUCTURE
REAL-TIME
AGENT GUIDANCE
YOU NEED THE
RIGHT
PARTNER
WITH THE
RIGHT
EXPERTISE &
EXPERIENCE
7
NICE is there to operationalize voice biometrics
Partnering with
global leaders in
voice biometrics
Experience and
expertise in CC and
fraud
Metadata
associated with call
and agent desktop
Leverage your
recording platform
Multi-layered
platform for Fraud &
Authentication
THANK
YOU

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Operationalizing Voice Biometrics