2. Definition
* Non-verbal communication is a system of symbolic behaviors
that includes all forms of communication excepts words.
* In other word, Nonverbal communication is the process
of communication through sending and receiving wordless
(mostly visual) cues between people.
3. Importance
* Nonverbal communication
plays a crucial role on
communication.
* It represents two-thirds of
all communication.
* According to surveys,
Verbal components of
face-to-face conversation
is less than 35%, 65% of
communication is done
non-verbally.
4. There are 5 types of non-verbal
communication
Kinesics (body language)
Paralanguage
Vocal interferences
Self-presentation cues
Spatial usage
Every thing except
words
5. 1. Kinesics
* It is nonverbal behavior related to movement of any part of
the body or the body as a whole such as: eye contact, facial
expression, emotions, gesture, posture, etc
6. Examples for kinesics
holding his finger in a ring shape or ok gesture
This indicates that person is saying some important
thing.
7. * In this picture, his head is tilted.
* Both palms are open.
* Both are sign of openness.
8. 2. Paralanguage
* Paralanguage is communication through nonverbal sounds
and it conveys emotions and attitudes such as: pitch,
volume, rate, quality, intonation, etc
9. Example for paralanguage
* To make it clear, we can compare paralanguage in different
emotions.
feeling volum
e
pitc
h
timbre rate
enunciation
Anger loud high blaring fast clipped
Joy loud high moderatel
y blaring
fast somewhat
clipped
Sadness soft low resonant slow slurred
10. 3. Spatial usage
It is non-verbal communication through the use of the space and
objects around us.
* Proxemics
• Intimate distance
• Personal distance
• Social distance
• Public Distance
* Territory
* Artifacts
11. Example for spatial usage
Personal Space at Work
* Your office
* Your desk
* A table in the cafeteria
that you sit at regularly
12. 4. Vocal interferences
* They are word people use that don't really have
any use in the sentence.
* Extraneous sounds or words that interrupt fluent
speech
• “uh,” “um” “uh huh” “ah”
• “you know,” “like”
17. 5 functions
Expansion of verbal conversation
*NVC may supplement/reinforce a message
* NVC may contradict a message
*Regulate / manage the verbal flow of interaction
Example : eye contact, gesture...may tell people
when to talk and quiet
18. * NVC may take place of words : various example
Example : You can ask question, the person keeps
silent but you can know how he/she feels or know
the answer
* Convey emotional and relationship dimensions of a
message
19. Funny quiz
Question 1: What is the meaning
of “OK” gesture in
Mediterranean?
a. Zero or nothing
b. Asking for money
c. Homosexual
d. Everything is ok
20. Funny quiz
Question 1: What is the meaning
of “OK” gesture in
Mediterranean?
a. Zero or nothing
b. Asking for money
c. Homosexual
d. Everything is ok
21. Question 2: In which country,
people avoid touching
between strangers?
a. Germany
b. Japan
c. Korea
d. France
22. Question 2: In which country,
people avoid touching
between strangers?
a. Germany
b. Japan
c. Korea
d. France
23. Question 3: In which countries, people always greet each
other by the way hugging and kissing ?
a. Southern Europe, Asia, Anglo-Saxons
b. Southern Europe, northern Europe, Latin America
c. Southern Europe, middle Eastern, Latin America
24. Question 3: In which countries, people always greet each
other by the way hugging and kissing ?
a. Southern Europe, Asia, Anglo-Saxons
b. Southern Europe, northern Europe, Latin America
c. Southern Europe, middle Eastern, Latin America
25. In the United States,
the thumbs up gesture
means:
a. a taunt
b. good going
c. an obscenity
26. In the United States,
the thumbs up gesture
means:
a. a taunt
b. good going
c. an obscenity
27. * Question 5: why does the girl dress red
costume in her first meeting?
a. to make attractive
b. to say that she is a pretty girl
c. she is an active girl
28. * Question 5: why does the girl dress red
costume in her first meeting?
a. to make attractive
b. to say that she is a pretty girl
c. she is an active girl
