You might know all about Force.com development, but where does Heroku fit in? Join us as we help you understand this by demonstrating different apps, ranging from the Internet of Things, to Marketing Campaigns, organization-wide collaboration, Big Data, and Mobile services. You'll walk away with lots of ideas about how Heroku fits into the Salesforce platform, and how it can be used to support your next Force.com project.

1. Heroku – 5 Use Cases
The answer to Life, the Universe and everything !!
Vincent Spehner, Tquila, Heroku Practice Manager
@vzmind and @herokusalesforceplaybook

2. Safe harbor
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3. Introduction
Last year at Dreamforce to discuss with speakers talking about
Heroku and to meet early adopters of the Platform.
▪ Released the first version of Heroku Salesforce Playbook on Xmas
2012
• Heroku history
• Introduction to Heroku Toolbelt
• Java and Ruby tutorial to get started
▪ Next release available soon (Xmas 2013)
• Presenting 15 detailed use cases
• Introduction to the different Salesforce APIs

4. Introduction
Today the objective is to run a half marathon of 21 minutes.
▪ 5 use cases
▪ 4 minutes 12 seconds per lap
▪ A systematic approach
• Description of the issue to be solved
• Architecture overview
• Recommended addons, comments and tips
And get half of the answer to Life, the Universe and everything !!!

5. “For a moment, nothing happened. Then, after a second or
so, nothing continued to happen.”
Douglas Adams

6. A little guidance to get started
Heroku usages in Salesforce context through 3 generic patterns:
▪ Data externalization
• For any reason, Salesforce is not the perfect storage for you data
• You have too much transactions, unstructured data, incredible volumes
▪ Raw computation externalization
• Apex complexity too high, Governor limits hit whatever you do to avoid that
• Heavy processes,
▪ UI freedom and end-user app design
• VisualForce, Force.com Site or Site.com doesn’t solve perfectly your
• Leverage modern web and mobile frameworks

7. 1 - Customer multi-channel app
Issue to Solve:
▪ Interact with customer using any channel (SMS, Voice server, Mail,
Twitter, Instagram)
Description:
▪ Automate interactions with a maximum of flexibility
▪ Retrieve lead information/cases and more transparently

8. 1 - Customer multi-channel app
POC: 3-5 days

9. 1 - Customer multi-channel app
Favorite Addons and API
▪ Mandrill: inbound and outbound email, delivery status, blacklisting
monitoring.
▪ Twilio: SMS, VoIP, IVR
▪ Twitter: automate tweet replies, analyze leads and case request
Comments and Tips:
▪ Success condition for communication services is having a good API
• Creating a simple Twilio app should not take more than a day !!

10. 2 - Cloud Service Mashup
Issue to Solve:
▪ Enforce communication between various independent services
• Salesforce API, Shopping.com, Google Analytics, D&B credit check
Description:
▪ Act either as an end-point for Salesforce or external services
• Gather data and requests from multiple actors
• Ensure process orchestration
• Act as a middleware converting Data between services

11. 2 - Cloud Service Mashup
POC: 3-5 days

12. 2 - Cloud Service Mashup
Favorite Addons
▪ Runscope:
• awesome traffic inspector
• send Apigee console to MiddleAge ☺
▪ IronMQ:
• Message queuing that scale
Comments and Tips:
▪ Heroku default available languages got libraries for most available API
• Salesforce, OpenAmplify, Google Analytics, shopping.com

13. 3 - Company Portal
Issue to Solve:
▪ Publish, in total freedom, data and business logic stored and defined in
Salesforce
Description:
▪ Implement quickly all modern techno trends
▪ Use any Open Source CMS from the market and plug it into your ORG
▪ Give your tech team full control on your website

14. 3 - Company portal
POC: 15-20
days

15. 3 - Company portal
Favorite Addons and API
▪ DocRaptor: generate XLS or PDF based on your Salesforce data
▪ Salesforce REST API
Comments and Tips:
▪ Almost all CMS got a Salesforce connector
▪ Heroku Connect revolutionizes App dev

16. 4 - Big Data
Issue to Solve:
▪ Find a convenient and affordable storage system to implement Big
Data corporate strategy
Description:
▪ Build your Datawarehouse
▪ Store all data you can gather from (customers, logs, legacy system,
transactions, competitors, connected devices, social network …)
▪ Use State-of-the-Art technology to query hundreds of GB of Data

17. 4 - Big Data
POC: 5-15
days

18. 4 - Big Data
Favorite Addons and API
▪ Treasure Data: effective and easy to implement Hadoop Cluster
Comments and Tips:
▪ Data is Petrol of XXI century !!!
▪ Start indexing Data now

19. 5 - Social Platform extension
Issue to Solve:
▪ Create Facebook App to know better your Fan base
Description:
▪ Facebook privacy policy is restrictive
▪ Heroku is a perfect Facebook Apps hosting platform
▪ Simple dedicated apps help you to know who are your customers

20. 5 - Social Platform extension
POC: 5-7 days

21. 5 - Social Platform extension
Favorite Addons
▪ MongoLab for Facebook unstructured Data local storage
Comments and Tips:
▪ Unstructured data match the Facebook Graph API
▪ You can use unstructured Data to make sure all potential available
Data are stored … and may be use them later

22. Bonus – Heroku1

23. Conclusion
▪ Be creative, PoC are not expensive
▪ Use the right technology/language/datastore for the right challenge
▪ Download the playbook: http://herokusalesforceplaybook.com
▪ Share your ideas with Book authors

24. All about Tquila
Tquila is the main European Salesforce Partner, specialized
on Salesforce implementation, Mobile and Social
applications. Only European Heroku Platinum Partner
▪ 102 customers
▪ 304 projects
▪ 250 employees
▪ 204 certifications

25. Vincent Spehner
Heroku Practice Manager,
@vzmind and @herokusalesforceplaybook
http://herokusalesforceplaybook.com
“How many roads must a man walk down?”