Improve Home Healthcare with IoT and Force.com
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The document discusses using Force.com and the Internet of Things to improve home healthcare outcomes. It describes using connected devices to help patients take their medications correctly and receive messages to aid compliance. Code examples and an implementation walkthrough are provided. The presentation promotes Mavens Consulting as a specialist in Salesforce implementations for the life sciences industry, with expertise in Service Cloud for medical call centers and multi-channel portals.
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Improve Home Healthcare with IoT and Force.com
- 1. Improve Home Healthcare Outcomes Force.com and the Internet of Things Shoby Abdi, Mavens Consulting Inc., Senior Technical Architect @shobyabdi
- 2. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 4. The Problem We’re Trying to Solve (and stay HIP…….pa)
- 5. Internet of Things Used
- 6. Platform and APIs Used
- 9. Lets See Some Code and Walkthrough!!!
- 10. How do we get to Production
- 11. All about Mavens Consulting Inc. Mavens Consulting is the Life Science industry’s premier salesforce.com implementation partner focused exclusively on delivering optimized Force.com solutions Certified Force.com and Veeva Experts Unparalleled Global Knowledge in Life Sciences Specialists in Service Cloud Implementations for MedInfo Contact Centers and Multi-Channel Portals for Physicians and Reps
- 12. Shoby Abdi Senior Technical Architect, @shobyabdi
Notas del editor
- When you’re at the IOT Lab, you’re going to see a multitude of technologies that can range from pick up and go to “I think I gotta think about this one.” When you’re a software person, like me, that can often feel overwhelming and intimidating. But given the right focus you can embrace the IOT movement the same way everyone in this room embraced the cloud movement. The way I can recommend everyone think about it, the way I thought about it, was to use domain knowledge. My career has provided me quite a bit of domain knowledge in the healthcare space. Last year I talked about integrating Force.com with the Fitbit, which is apart of the IOT and quantified self movement. This year I’ll show you more around the pharma and doctor side of healthcare, along with the patient.
- Working at Mavens, the one thing I hear from our life sciences customers, and their customers the HCPs, is the problem of Patient Adherence. How do Doctors make sure you are adhering to your medication requirements? This is a real and ever constant issue with many constraints. The first is people, the second is market restrictions, and the third is technology. What I’m going to try and do is use modern technology to not change a patients behavior, but work with them as adults (or children).
- Now one important aspect of that modern technology is the recent smart device movement also called the Internet of Things. These are devices, both wearable and not, that have very specific functions and can communicate with the Internet. Your smartphone is not an internet of thing, your toaster with a heat sensor is not an internet of thing, your toaster with a heat sensor that can email you when its done IS an Internet of thing. That’s really the distinction: making our devices not only smarter but easier to access.
- The second aspect of that modern technology are available APIs that can extend the functionality of the Internet of Things. The Arduino is great on its own, but you couple its capabilities with a Twine and now you have access to the outside world. The Pebble Smart watch is capable of getting notifications from your phone, but what if you want specific notifications from a lot of apps? That is where a $5 iPhone app called Pushover can come into play. And in the middle of it all is Force.com, which is calling all of these APIs for us as a hub, and acting as n Apex REST API as well.
- The first thing this solution is doing is taking the point of view of the Doctor. How do I let my patient know they need to take their medication. This is where we can use the platform to use secure PHI, or Patient Health Information, data to alert them on their Smart watch that they need to take their medication. I chose the smart watch vs a smart phone because its on your arm, the patient not only gets the message but it vibrates too. You can miss a text on a phone, it’s a bit harder to miss a text on a watch. Here we are going to use the Pushover API and use the Twilio SMS API.
- The second part of the solution is to hook up a 99 cent pillbox I got from Walgreens to the Internet. In order to make this Pillbox an Internet of Thing it takes a few devices. There are many different device combinations you can use to make this pillbox smarter. I chose this one because it was the quickest to put together from zero to smart pillbox. I’ll go into what every specific device does….right now!
- First thing I want to do though is walk through some of the code. Basically how encrypted fields work within Salesforce, how Apex uses those encrypted fields and passes that data to various secure APIs, how to setup an anonymous apex rest api endpoint, a few lines of Processing code the Arduino is running, and how the Twine when its all said and done calls our Anonymous Apex REST API. From there, we will run the demo again but talk through what each device does.
- Now this is all very clearly a rapid prototype. But how do we get this to production? Really the process is in miniaturizing the electronics. Creating PCB Boards and components that are geared specifically for this use case. While that process and level of fabrication may reach beyond the internet of things process, you can still get there quicker with it. Do not deny yourself a chance to see where things are going. The IOT movement now is where the cloud movement was a few years ago. Don’t deny yourself a chance to not only get involved on the ground floor, but to start making an impact with those tools now, today.