The document discusses drafting letters of appointment for new employees. It explains that letters of appointment clarify the employment agreement and terms such as remuneration, hours, leave, etc. It distinguishes between award/agreement employees who are covered by industry standards versus non-award employees who require clearer documentation of terms. The letter of appointment should clearly outline start date, supervisor, probation period if any, salary and benefits, leave and notice periods. Interview letters should specify date, time, location and any selection process details. Letters of appreciation can encourage future collaboration and strengthen relationships.

1. CHAPTER : II Drafting communication in Personnel dept.