2. Welcome to
Kalamazoo!
Home of the
infamous
Radisson Plaza
and Hotel!
Note: This intervention is
completely
hypothetical, though the
location and problem are
true.

3. Poor hygiene!
Hand washing, is unfortunately not occurring at
the appropriate frequency within Burdick’s
Breakfast Express (BBE). This can affect the
employees, customers, and hotel as a whole.

5. If we take a look at
the natural
contingencies taking
place here, we can
better understand
the server’s lack of
hygiene! Here, the
outcome is too small
(though cumulatively
significant) to
control the behavior.

6. Ineffective Natural
Contingency
Before Behavior After
Server washes
Slightly greater
Given level of Hands before
Level of
cleanliness Taking food to
Cleanliness
One table

7. Natural Competing
Contingency
Before Behavior After
Given Level of Server washes Significantly less
Time to talk with Hands before Time to talk with
Co-workers Taking Co-workers

8. Baseline Graph
Cleanliness at the Radisson
20
Average number of hand
18
16
14
washes
12
10
8
6
4
2
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Sessions

9. Baseline Graph
Description
Through baseline data we are able to examine
the frequency of hand washing behavior on
average per day. The first day we had one server
wash their hands at the designated area during
his/her shift, the second day we had two hand
washings, the third had none, and the fourth had
four. Ultimately, this frequency is far to low to
meet our standards.

10. Specify the Performance
Objectives
For this intervention we
simply want each server
to wash their hands
before bringing food to
every table (don’t worry
we’ll use moisturizing
soap so the poor things
don’t dry out their
hands)

11. Design the Intervention
To fix this epidemic, we’ll be using
Bonus Bucks! Each time the servers
wash their hands before taking food to
one table, the manager on duty will give
them one bonus buck. The Bonus Buck
can be exchanged at the end of the
month for various prizes.
Five bonus bucks equals free
parking, ten is redeemable for an extra
break for any requested shift, and one
hundred and fifty bonus bucks are good
for one free meal of the employee’s
choice!

12. Design the Intervention
Before Behavior After
Employee
Will not receive a Washes Will receive a
Bonus Buck at Hands before Bonus Buck at
End of shift Bringing food End of shift
To one table
Performance Management Contingency

13. Implement the Intervention
Prior to implementation of the
intervention, each manager will be trained on
the use and integrity of Bonus Bucks.

14. Evaluate the Intervention
Cleanliness at the Radisson
Average number of hand washes
Baseline Intervention
20
18
16
14
12
10
8
6
4
2
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Sessions

15. Evaluate the Intervention
After evaluating the
intervention, we see that we were
successful! Each server did his or
her part to uphold the performance
management system. Due to
such, we saw a significant change
in the data!

16. Hypothetical Recycle
Phase
Once we recycled through the previous
steps, we find that our study (while successful)
had some minor implications. The main problem
was the lack of paper towels available during
each shift. To fix this problem, our staff put in
two hand driers next to the sink in the back
kitchen. This saved time, money, and increased
the rate of hand washing behaviors.

17. Evaluate the Recycle
Cleanliness at the Radisson
Average number of hand washes
20
Baseline Intervention Recycle
18
16
14
12
10
8
6
4
2
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Sessions

18. Evaluate the Recycle
In conclusion the use of a PM system was able to
not only save the corporation, but also make it
noble one! We have successfully improved the
quality of life for the servers, customers, and the
Radisson as a whole.

19. Questions or Comments???