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Emerging Trends in
Communications
  {   @dieswaytoofast
      (VP – Ubiquiti Networks)
Emerging Trends in Communications
   Synchronous




Communications
Emerging Trends in Communications
Emerging Trends in Communications
   Asynchronous




Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
   Synchronous
       Asynchronous

       We have always done both!!!




Communications
Emerging Trends in Communications
Emerging Trends in Communications
   Business Grade




The Old Black
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
   Consumer Grade




The New Black
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Function follows Form
Function follows Form
Function follows Form
Function follows Form
Function follows Form
Form follows Function
Form follows Function
   Camera
       Web
       “Social”
       Calls
       Messaging
       Email
       Games
       Weather




Context defines Capability
   Click to Email




Communication as a
Feature
   Click to Email

       Facebook, Twitter, etc. embedded everywhere




Communication as a
Feature
   Click to Call




Voice as a Feature
Emerging Trends in Communications
Emerging Trends in Communications
   What’s Missing?




Voice as a Feature
   Presence




Voice as a Feature
Emerging Trends in Communications
   Presence

        Escalation




Voice as a Feature
Emerging Trends in Communications
   Presence

        Escalation

        Fusion




Voice as a Feature
Emerging Trends in Communications
The Future (is now?)
Emerging Trends in Communications
Emerging Trends in Communications
   703.386.1500 (Mahesh Paolini-Subramanya)




The Future (is now?)
   703.386.1500 (Mahesh Paolini-Subramanya)



       b7f3dd21-9172-429f-8d3e-3815936731bb




The Future (is now?)
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications
Emerging Trends in Communications

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Emerging Trends in Communications

Notas del editor

  1. Communications can be Synchronous or Asynchronous. For the purposes of this talk, Sync vs. Async refers to whether you can detect whether the person at the other end is there or not…
  2. Synchronouse - Talking
  3. Synchronous – video phones
  4. In Asynchronous – the other person might have have taken off for a bio-break, but you can’t tell when you send them an SMS/ping/whatever…
  5. Highly asynchronous
  6. The most common form of async communications – IM / SMS / Email
  7. Facebook is async too!
  8. Even reading a book! (ok, this isn’t really “Real Time”, but whatever) Itsasync communication from the author’s mind to your mind 
  9. Sequential –Async from the author to dad, and sync from dad to daughter
  10. Parallel – “Hey, check out this coolKitteh video” 
  11. Whats so special about Business-Grade?
  12. There are 27 Million of these IP handsets sold every year. !!!
  13. Who remembers numbers anymore?
  14. Because everyone (!) thinks in contacts nowadays. Not phone numbers.
  15. BLF? Really? This is the best we can do for presence?
  16. The AIM approach to presence is now ubiquitous.
  17. OK. The Handset is awesome, but in the end it is for lean back conversations.
  18. Everybody, however, wanders around with one of these in their ears. Everyone
  19. Where it wins – The Break Test. If you hit someone upside the head with this phone, what will break? The phone? Or the head? With these phones, the head. But then again, nowadays who cares?
  20. Setting up Video Conferencing can be a complete nightmare
  21. A Hangout – on the other hand, is one of the most trivial multi-point video-conferencing facilities in existence.
  22. Consumer grade is the new Business Grade
  23. The epitome of Consumer Grade. Is this a curse?
  24. What about Reliability? “Busines Grade?” Does anybody actually like this stuff?My (highly unscientific) survey of Fortune 50 companies has shown that nobody likes their Corporate “Business Grade” applications
  25. The bottom line is that Peopledon’t care. They just want stuff to work. Consumer Grade is the new Business Grade.
  26. We have molded the way we communicate to the tool we have. Historically, we had no option
  27. The original phone
  28. The first morph – the integrated handset
  29. The second morph. Pushbuttons
  30. And that’s it. Nothing has changed since then
  31. People don’t care. They just want stuff to work
  32. Till “consumer grade” went critical. This is not a phone.
  33. Really. The iPhone is not a phone. You can call with it, but the sheer number of things you can do with it is over the top...
  34. We’ve always done Communications as a feature. We’re just realizing that this is what we do (click to email predates the dawn of the web – we had it with Gopher!!!)
  35. Nowadays, “Social” stuff like FB and Twitter are ubiquitious
  36. And now, voice is getting added to the mix. Atomic events such as Click-to-Call are everywhere
  37. Outbound C2C – You can’t get call-center software without this!
  38. Inbound C2C – if you sit is clickableee a phone number on a page, odds are that
  39. Whats missing is State, i.e., the ability to not just do atomic things like C2C, but “group” related stuff
  40. Knowing what other people that you interact with (or like to interact with) should not be complicated
  41. But, on the other hand, it tends to be more like mind-reading nowadays
  42. Multi-party calling is a PITA
  43. Remember “Three-way-calling”? Nobody could ever figure out how to use it. They still can’t. But it should be trivial You should never have to utter the mantra “I’m going to try and conference you in, if this drops, I’ll call you back”
  44. And merging different types of communication should be the default
  45. Skype does it. Hangouts do it. But, seriously every body should do it
  46. Scenarios are exploding
  47. If you have a GPS enabled phone, why do you ever have to utter the mantra “I’m about to go into a tunnel, if the call drops, I’ll call you back”???
  48. When will everything get transcribed? And be searchable?
  49. What is a better identifier for data lookups? CallerID
  50. What is a better identifier for data lookups? Obviously, UniqueIds.
  51. Text To Speech Whispering – should be available by default. Sometimes
  52. Tavis Rudd coding (highly async communication)
  53. In the future (heck, now), everything will be customizable. The world is moving to where people are communicating the way they want to, not the way they are allowed to!!!