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BBC Online Digital Leaders Presentation (23.10.2011)
1. BBC Online: Innovation
& Delivery
Kerstin Mogull
BBC Future Media
13 October 2011
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2. Content: What I Will Cover
• Context & trends
• BBC’s strategy proposals – Delivering Quality First
• Delivering Quality First for Online
• The Lessons
• An illustration: London 2012
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3. Evolution of our Services
1922 1970 2011 20XX
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4. Evolution of Delivery: from Analogue…
BBC Content BBC Delivery Device Audience
(Distribution) (Common
Standards)
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5. Evolution of Delivery: … to Digital
BBC Content Gatekeeper Many Audience
(ISPs / Platforms Devices
/ networks) (No
common
Standards)
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6. Some old and new competitors
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7. Trends: Media consumption across TV, radio and
online
Weekly media hours
consumed per UK head
Source: Internal analysis,
April 2011
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8. Performance: BBC Online and iPlayer
2005 2006 2007 2008 2009 2010
32m
30m 125m
Online Unique Users
Average Weekly BBC
Average Weekly iPlayer
28m
Download Requests
26m 105m
24m
85m
22m
20m
65m
18m
16m BBC BBC 45m
Onlin iPlay
14m e
er
12m (Dec 25m
2007)
10m
Jul
Jul
Jul
Jul
Jul
Jul
8m 5m
Jan
Jan
Jan
Jan
Jan
Jan
Sep
Sep
Sep
Sep
Sep
Sep
Mar
Mar
Mar
Mar
Mar
Mar
May
May
May
May
May
May
Nov
Nov
Nov
Nov
Nov
Source: Sage, iStats
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10. Delivering Quality First: The Challenges
• Licence Fee fixed at £145.50 until 2007
• 16% savings by 2016
▪ To pay for World Service and other obligations
▪ To absorb rising prices
• Similar savings for other cultural institutions and government
bodies
• The BBC’s funding is part of a bigger story across the public
sector and the whole British economy.
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11. Delivering Quality First: The Solution
• Live within its means
▪ Efficiencies
▪ Scope reductions or ‘cuts’
▪ Significant job losses c2000
• Concentrate on what matters most
▪ Quality and creativity
▪ Key services, key genres
▪ Transform itself for the future
▪ Reinvestment in quality content
▪ One BBC with more collaboration
▪ New platforms, new ideas, new ways of working
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16. Lessons along the way
• Bring the audience along
▪ Be where the audience/consumer is
▪ Make it easy to use digital technology – help those left
behind
• Bring the organisation along
▪ Leaders aligned around digital agenda
▪ Understand and simplify a complex world
▪ Plain English
▪ Editorial & technology working together
▪ Room for innovation (and failure)
• Be good at implementation
▪ Be agile and responsive - iterative
▪ Back more than one horse
▪ Understand the new business models
Future Media BBC MMXI