Knowledge Retention and Transfer
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The document discusses a presentation on knowledge retention in libraries given by Megan Z. Perez at The New York Public Library on September 21-22, 2009. The presentation covered the purpose of knowledge retention programs, identifying employees with critical knowledge to capture, and methods for knowledge retention such as documentation, mentoring, communities of practice, and the role of technology. Barriers to knowledge retention like resistance were also addressed.
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Knowledge Retention and Transfer
- 1. Service Excellence positioning library staffs for the future September 21-22, 2009 The New York Public Library New York, NY
- 2. Retaining Excellence: Capturing the Wisdom of Your Own Experts Megan Z. Perez Monday September 21, 2009 The New York Public Library New York, NY Service Excellence | September 21-22, 2009
- 3. Succession Planning vs. Knowledge Retention Service Excellence | September 21-22, 2009
- 4. What’s the purpose of a knowledge retention program? Is it necessary? Service Excellence | September 21-22, 2009
- 5. 50 40 % change 30 by age 20 group 10 0 -10 35-39 40-44 45-49 65-69 50-54 55-59 60-64 70-74 age Service Excellence | September 21-22, 2009
- 6. Just what do you mean by “knowledge” exactly? Service Excellence | September 21-22, 2009
- 7. Simple, but not easy. Service Excellence | September 21-22, 2009
- 8. Inventory your skills. Service Excellence | September 21-22, 2009
- 9. Identify who has the knowledge with an attrition profile. Service Excellence | September 21-22, 2009
- 10. Build Your Case With Chalk. Sorta. Service Excellence | September 21-22, 2009
- 11. 1. One chalk mark $1 2. Knowing where to put it $49,999 Service Excellence | September 21-22, 2009
- 12. documentation mentoring CoPs Service Excellence | September 21-22, 2009
- 13. Run short. Think long. Service Excellence | September 21-22, 2009
- 14. Overcoming Barriers Yeah yeah… Resistance is… Service Excellence | September 21-22, 2009
- 15. The Role of Technology Service Excellence | September 21-22, 2009
- 16. John Dewey, Tara Hunt, and Ewe Service Excellence | September 21-22, 2009
- 17. Tara Hunt: speaker, blogger, author, consultant. Photo credit: Lane Hartwell Service Excellence | September 21-22, 2009
- 18. Service Excellence | September 21-22, 2009
- 19. John Dewey (1859-1952): philosopher, pragmatist, psychologist, educational reformer, and original sheep tosser. Service Excellence | September 21-22, 2009
- 20. Wrap-up Simple, but not easy. Build your base. IT comes last. It’s okay to have fun. Service Excellence | September 21-22, 2009