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Next Generation
Receivables Management
Presented by
David J. Zetter,
PHR, CHCC, CHCO, CPC, CPC-H, PCS, FCS, CHBC
Presented by
David J. Zetter,
PHR, CHCC, CHCO, CPC, CPC-H, PCS, FCS, CHBC
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© 2012 Zetter HealthCare

2. Disclaimer
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• No copyright claimed on government material or
information. This material is designed to offer basic
information. The information presented is based on
the experience, training and interpretation of the
author. Although the information has been carefully
researched and reviewed for accuracy and
completeness, neither the author, DecisionHealth or
Part B News accept any responsibility or liability with
regard to errors, omissions, misuse or
misinterpretation.
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© 2012 Zetter HealthCare

3. Takeaways
What does the “popular” process look
like and why it doesn’t work
Recommended changes to your
receivables management process
Why it will work
Minimize your collection risks
Collect the monies you are owed
Completely change the receivables
process in your practice
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© 2012 Zetter HealthCare

4. Current “Popular” Process
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© 2012 Zetter HealthCare

5. “Popular” Process
 SHARE!
 Initiation of appointment
 Patient registration
 What happens at check-in
 What happens at check-out
 Claims submission
 Patient responsibility
 Statements
 Collections
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© 2012 Zetter HealthCare

6. For Follow-up & Further Questions
Contact:
David J. Zetter,
PHR, CHCC, CHCO, CPC, CPC-H, PCS, FCS, CHBC
717.691.7100
Email: djzetter@zetter.com
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© 2012 Zetter HealthCare