The document outlines the content of a facilitation skills development program. It discusses key topics such as the definition of facilitation, applications and benefits of facilitation, characteristics and competencies of effective facilitators, principles of quality facilitation, basics of understanding people and communication, and the anatomy of the facilitation process.

6. Facilitate.. The role of the facilitator is to coordinate the exchange by prescribing procedural steps, initiating and guiding discussion and by adjusting procedures during a workshop to fit the personal, cultural and professional characteristics of participants

8. Facilitation is about change

9. Facilitation is about change

15. Characteristics of a good facilitator 1. Enjoy working with , and helping people to feel good about themselves and achieve their desired results; 2. Ability to analyze comments, understand how they relate to the topic, and develop appropriate responses; 3. Communicate clearly by making specific, concise points, using appropriate levels of energy to build excitement and enthusiasm; 4. Practice active listening by engaging a speaker, listening attentively, and asking probing questions; 5. Convey warmth to others by using smiles, praises, and gestures in one-on-one and group interactions; 6. Demonstrate self-confidence and leadership when working with others, being the person others look to for direction and counsel; 7. Have a business-orientation with an interest in finding methods to improve the way things are done, looking beyond the narrow focus of a job to the greater scope of the business.

18. Habits of a good facilitator Habit #1 : Be Proactive. Take responsibility. Habit #2: Begin With The End In Mind. Decide first what the outcome of the workshop should be. Habit # 3 : Put First Things First. Preparation and logistics are as important as the process; Habit #4: Think Win/Win. Seek solutions so everyone wins; Habit #5: Seek First to Understand. Listen until you understand; Habit #6 : Synergize. Cooperate creatively. Create a climate where people can “speak out”; Habit #7 is Renewal. Facilitation is like golf – you always have something to learn (stay humble).

22. Emotional Intelligence: “ The capacity to handle your own emotions and your relationships with others.” U.S. News & World Report “The Secret Skill of Leaders” 1/14/2002

25. Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their subordinates agree.

26. Facts alone seldom persuade and rarely inspire; To communicate effectively you need to have the skills of a story teller.

27. Let us remember those who…

28. How big is an acre of land.. The size of a football field

29. Communication

30. “ What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid of him.”

33. The language of influence Mind Reading: Claiming to know the thoughts or feelings of another without specifying the process by which you came to know the info. • "I know that you are wondering..."

34. The language of influence Lost Per formative: Value judgments where the performer of the value judgment is left out. • "And it’s a good thing to wonder..."

35. The language of influence Complex Equivalence: Where two things are equated - as in their meanings being equivalent. • "That means..."

55. Brain storming

56. Nominal Group Technique

57. Projective techniques

70. “ There is no use trying,” said Alice. “One can’t believe impossible things.” “I daresay you haven’t had much practice,” said the Queen. “When I was your age, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.” Lewis Carroll