Role Profile Organizational Change Manager

1. ERP Implementation Project
Role Profile
Organizational Change Manager
Author
5/10/2008

2. 1. Purpose of this This document outlines the role and function of the Organizational
Document Change (OCM) Manager in ERP implementations. As such the document
will highlight the following:
• The role purpose
• The key performance areas of the role
• Role prerequisites
2. Role Purpose The primary aim of the role is based on the need for an individual to
provide strategic advice and direction for managing change arising from
the project in the organization, identifies potential risks, creates plans to
mitigate the risk and executes risk mitigation plans.
3. Key Performance • Stakeholder analysis and engagement
Areas
• Change readiness assessment and risk profiling
• Change journey articulation and implementation
• Project organization support
• Team development interventions
• OCM training for team and change leaders
• Plan and execute communications campaign
• Support functional and technical training
• Organizational alignment and optimization interventions, with
specific reference to:
o Determination of organizational impact
o Structure design
o New roles design and role clarification
o Alignment of performance management, incentive,
attraction and retention systems and processes to ensure
sustainability of change
4. Role prerequisites • Project and general management skills
• Leadership ability
• High level strategy and OCM knowledge

3. • Sound people management and related skills, including:
o Emotional Intelligence
o Facilitation
o Presentation and articulation
o Negotiation and conflict resolution
o Client handling