14th edition

1. Chapter 14
Using Technology to Manage
Information

2. Learning Objectives
1 Distinguish between data and information 5 Discuss the security and ethical
and explain the role of management issues involving computer
information systems in business. information systems.
2 List the components and different types of 6 Explain the steps that companies go
information systems. through in anticipating, planning for,
and recovering from information
3 Outline how computer hardware and system disasters.
software are used to manage information.
7 Review current trends in information
4 Describe the networking and systems.
telecommunications technology and types
of computer networks.

3. Information Systems
s Data– raw facts and figures
s Information– knowledge gained from
processing data
s Information system– organized method for
collecting, storing, and communicating
information on operations
s Chief information officer– executive
responsible for directing information systems
and operations

4. Components of Information Systems
s Computer Hardware
s Computer Software
s Telecommunications and Computer Networks
s Data Resource Management

5. Types of Information Systems
s Operational Support Systems
s Transaction Processing System
s Process Control System
s Management Support Systems
s Management Information System (MIS)
s Decision Support System (DSS)
s Executive Support System (ESS)

6. Computer Hardware
s The tangible elements of a computer system
s The components that store and process data,
perform calculations
s Input devices like the keyboard and mouse allow
users to enter data and commands.
s Storage and processing components consist of
the hard drive and other storage components
like flash drives.

7. Types of Computers
s Desktop (personal)
computers
s Server
s Mainframes
s Supercomputers
s Notebook computers
s Handheld devices– PDAs
and smart phones

8. Computer Software
s Programs, routines, and computer
languages that control a computer
s Operating System
s Windows Operating System
s Mac Operating System
s Application Software
s Microsoft PowerPoint
s Quicken

9. Computer Networks
s The Internet
s Local Area Networks (LAN)
s Wide Area Networks (WAN)
s Wireless Local Networks (Wi-Fi)
s Intranets
s Virtual Private Networks (VPN)
s Voice over Internet Protocol (VoIP)

10. Security Issues
s E-Crime
s Computer Viruses
s Worms
s Trojan Horses
s Spyware

11. Ethical Issues
s Use of information systems by employees
and vendors:
s Personal use
s Privacy
s Organizational use of information:
s Employment records
s Employee monitoring
s Customer data

12. Disaster Recovery and Backup
s Natural Disasters
s Power Failures 90% of firms that sustained
s Equipment Malfunctions a loss of critical data went
s Software Glitches out of business within two
s Human Error years.
s Terrorist Attacks
s The most basic
precaution– backup.

13. Information Systems Trends
s The Distributed Workforce
s Employees who work in virtual
offices
s Application Service
Providers
s A firm that provides
computers and application
support
s On Demand, Cloud, and
Grid Computing
s Renting software time