The CMO Survey - Highlights and Insights Report - Spring 2024
Sectors of foodservice industry
1. HOTELS AND OTHER TOURIST ACCOMODATION
RESTAURANTS
POPULAR CATERING
FAST FOOD
TAKE AWAY
BANQUETING
LEISURE ATTRACTIONS
INDUSTRIAL CATERING
WELFARE CATERING
TRANSPORT CATERING
OUTDOOR CATERING
SECTORS OF FOODSERVICE INDUSTRY
2. Hotels and other tourist accomodation
Provision of food and drink together with
accomodation services
Historical summary
Developed from Inns and supported by developments in
transport and increases in business and leisure -related
tourism
Hotel, motel and other tourist accommodation often referred
to as the LODGING INDUSTRY
3. Restaurants
Provision of food and drink, generally at a high price
with high levels of service
Historical summary
Grew out of hotel restaurants through chefs wishing to
start theit own businesses
4. Popular catering
Including cafes, pizza, grills, specialist coffee shops
Provision of food and drink, low/medium price with
limited levels of service and often high customer
throughput
Historical summary
Developed from ABC and Lyons concepts, highly
influenced by the USA
5. Fast Food
Including McDonalds and Burger King
Provision of food and drink in highly specialised
environment
Characterised by high investment, high labour costs
and vast customer throughput
Historical Summary
Grew from combination of popular catering and take
away, high sophisticated meal packaging and
marketing
6. Take away
Including ethnic, spuds, KFC,snacks, fish and chips,
sandwich bars, kiosks
Fast provision of food and drink
Developed in UK from original fish and chip
concepts.
Influenced by USA and trends in food tastes
7. Banqueting/conferencing exhibitions
Provision of large scale food and drink alongside
services such as conferencing
Originally associated withn hotels but has now
become major sector in ist own right
Leisure and special event market
8. Leisure attractions
Such as theme parks, museums, galleries, cinemas
and theatres
Provision of food and drinks to people engaged in
another pursuit
Historical summary
Increases in leisure have made profit from food and
drink attractive to leisure and amenity providers
9. Industrial catering
Provision of food and drink to people at work
Historical summary
Born out of recognition that better-fe workers work
better. Boosted in UK during First and Second WW
Business/industry markets
10. Welfare catering
Provision of food and drink to people in colleges,
universities and the forces and to people through
established social needs
Social caterer/foodservice
11. Transport catering
Including railways, airlines and marine
Provision of food and drink to peolple on the move
Historical summary
Grew out of the need to meet the demands of travelling
public. Originally service were of high levels, reflecting the
type of traveller. Eventually changed to meet the needs of a
wide range of travellers.
Transportation market
12. Outdoor catering
Provision of food and drink away from home base
and suppliers usually associated with a major event
Historical summary
Developed through need to provide services at special
events.
Catering market
13. Summary of sectors in the foodservice industry
PROFIT ORIENTATED
RESTRICTED MARKETRESTRICTED MARKET GENERAL MARKET
COST PROVISION
(public or privat ownership)
(catering, main or secondary activity
Transport catering
Clubs
Industrial
Private welfare
Hotels/Restaurants
Popular catering
Fast food /Take away
Banqueting
Leisure
Pubs and Winebar
Institutional catering
Schools
Universities/colleges
The forces
Prisons
Industrial
(own catering)