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Analytics ,[object Object]
Analytics measures... } Your Site } Many people focus all of their attention on their analytics applications to monitor the performance of their online marketing.  The problem is that website analytics only provides a view into a tiny sliver of your visitors’ activities.
Analytics Misses ,[object Object],[object Object],[object Object],Website analytics miss search engine result page (SERP) activity, they miss the conversation that led visitors from social sites, and worst... they miss the actual identity of the people visiting your site.  They miss the ANSWERS. ,[object Object]
Paths to Your Site ,[object Object],[object Object],[object Object],[object Object],[object Object],Analytics paints a picture of simple paths to our site... but the reality is quite different...
Real Paths to Your Site ,[object Object],[object Object],[object Object],[object Object],[object Object]
Make Paths ,[object Object],[object Object],[object Object],[object Object],[object Object],Campaign Keywords URLs Campaign Domains It’s the website director’s job to develop those paths and point visitors in the right direction through hierarchy, navigation and design.
Campaigns http://iupui.edu/?utm_source=source&utm_medium=medium&utm_term=term&utm_content=content&utm_campaign=campaign ,[object Object],It’s the website director’s job to ensure that campaign tracking is in use so they can monitor the performance of those paths.
Conversions <a href=&quot;order.html&quot; onclick=&quot;javascript:pageTracker._trackPageview('/special/mypage');&quot;>Order Now</a>  ,[object Object],And where the path is not a distinct page, use methods that generate ‘virtual’ paths that they can still monitor performance with.
Goals Those paths can be realized by implementing Goals within Analytics to monitor the path’s performance.
Funnels ,[object Object],[object Object],[object Object],[object Object],And Funnels within Analytics to visually display the path’s performance.
Search & Webmasters But what about SERPs? How does your search engine result perform on a SERP? That’s why we need Webmaster’s Tools.
SERP CTR We can monitor the click-through rate of our entries on a SERP using Google Webmasters... and adjust meta descriptions to improve CTRs.
Monitoring Rank We can use tools like Authority Labs to monitor our rank over time to see how site and content changes are impacting our search rankings.
Improving Rank We can use SEOmoz to actually help us improve our site’s optimization by ensuring keywords are used effectively.
Keywords Do you already rank on Keywords? Analytics only tells you the keywords that drew traffic, what about the others?
Places If we’re location-based, we can add our business(es) to Google Places and utilize their Analytics to monitor CTRs from geosearches.
Social Tracking ,[object Object],[object Object],[object Object],Combined with Analytics campaign codes, we can use Bit.ly to track how social is impacting our site’s traffic.
Social Branding Your branding onsite should be expanded to offsite resources so people recognize and are quicker to interact with you offsite.
Social Monitoring Other tools provide analytics, natural language processing and tools to monitor how your brand is talked about offsite.
Social Sharing And offsite sharing is HUGE when it comes to driving traffic... second only to search (while impacting search).
Social Influence ,[object Object],[object Object],And now tools are evolving to measure people’s influence and authority in the social space.
Social Networks ,[object Object],But don’t put all your marketing dollars in social... it’s a lot more difficult than people think. The reality of networks: How we think of networks:
Subscriptions ,[object Object],[object Object],Email and RSS Feeds also provide traffic that is often measured as ‘direct’.  Using Analtytics for Email and Feeds is key.
Metrics and Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal Search Turning on internal search and understanding what people are searching for within your site will help you improve your site.
Trends Beware of measuring day to day, week to week or even month to month.  Your site’s traffic will change based on behavior that’s often outside of your control. Watch the trends.
Feed the Senses ,[object Object],[object Object],[object Object],[object Object],Many people don’t read. Is your messaging paralleled in audio? Video? Are you providing some interactive tools?
Podcasts You can monitor audio consumption with Analytics on Podcasts (Blog Talk Radio).
Videos You can monitor video consumption.  Vimeo and YouTube all offer video analytics with their packages.
Events <a href=&quot;#&quot; onClick=&quot;_gaq.push(['_trackEvent', 'Videos', 'Play', 'Babyapos;s First Birthday']);&quot;>Play</a> Or you can program your own events in Analytics tools like Google.
Businesses Businesses can reveal themselves by identifying the IP address where the page was requested from!
Mobile <a href=”tel:3174562564”>(317) 456-2564</a> Consumers are using the web on mobile devices more and more.  Are you changing the user experience based on their device?
Profiles & Accounts <script type=&quot;text/javascript&quot;> var gaJsHost = ((&quot;https:&quot; == document.location.protocol) ? &quot; https://ssl .&quot; : &quot; http://www . &quot;);docume nt.write(unescape(&quot;%3Cscript src='&quot; + gaJsHost + &quot;google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E&quot;)); </script><script type=&quot;text/javascript&quot;> var pageTracker = _gat._getTracker(&quot;UA-277066-5&quot;); pageTracker._initData(); pageTracker._trackPageview(); var secondTracker = _gat._getTracker(&quot;UA-12231996-1&quot;); secondTracker._trackPageview(); var authorTracker = _gat._getTracker(&quot;UA-12231996-1&quot;); authorTracker._trackPageview(&quot;/by-author/Douglas Karr&quot;); authorTracker._trackPageview(&quot;/by-author/Lorraine Ball&quot;); authorTracker._trackPageview(&quot;/by-author/Tim Piazza&quot;); </script> Free tools like Google aren’t advanced, so utilizing multiple profiles and accounts on a single site can help you segment and measure.
Segmentation Google Analytics offers basic segmentation for your reporting.  Are you segmenting based on prospects, customers, or your own staff’s interactions with your site?
Custom Reports Google Analytics also added customer reporting.
Make it Easier Vendors like Webtrends have expanded with Mobile, Facebook and Social integrations, along with Datamarts to bring in external data.
Make it Better And optimization tools to dynamically change your site based on visitor behavior to improve overall performance.
@douglaskarr ,[object Object],[object Object],[object Object],[email_address] For more information, contact Douglas Karr at DK New Media.  We help companies reach their marketing potential.

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Analytics

  • 1.
  • 2. Analytics measures... } Your Site } Many people focus all of their attention on their analytics applications to monitor the performance of their online marketing. The problem is that website analytics only provides a view into a tiny sliver of your visitors’ activities.
  • 3.
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  • 7.
  • 8.
  • 9. Goals Those paths can be realized by implementing Goals within Analytics to monitor the path’s performance.
  • 10.
  • 11. Search & Webmasters But what about SERPs? How does your search engine result perform on a SERP? That’s why we need Webmaster’s Tools.
  • 12. SERP CTR We can monitor the click-through rate of our entries on a SERP using Google Webmasters... and adjust meta descriptions to improve CTRs.
  • 13. Monitoring Rank We can use tools like Authority Labs to monitor our rank over time to see how site and content changes are impacting our search rankings.
  • 14. Improving Rank We can use SEOmoz to actually help us improve our site’s optimization by ensuring keywords are used effectively.
  • 15. Keywords Do you already rank on Keywords? Analytics only tells you the keywords that drew traffic, what about the others?
  • 16. Places If we’re location-based, we can add our business(es) to Google Places and utilize their Analytics to monitor CTRs from geosearches.
  • 17.
  • 18. Social Branding Your branding onsite should be expanded to offsite resources so people recognize and are quicker to interact with you offsite.
  • 19. Social Monitoring Other tools provide analytics, natural language processing and tools to monitor how your brand is talked about offsite.
  • 20. Social Sharing And offsite sharing is HUGE when it comes to driving traffic... second only to search (while impacting search).
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Internal Search Turning on internal search and understanding what people are searching for within your site will help you improve your site.
  • 26. Trends Beware of measuring day to day, week to week or even month to month. Your site’s traffic will change based on behavior that’s often outside of your control. Watch the trends.
  • 27.
  • 28. Podcasts You can monitor audio consumption with Analytics on Podcasts (Blog Talk Radio).
  • 29. Videos You can monitor video consumption. Vimeo and YouTube all offer video analytics with their packages.
  • 30. Events <a href=&quot;#&quot; onClick=&quot;_gaq.push(['_trackEvent', 'Videos', 'Play', 'Babyapos;s First Birthday']);&quot;>Play</a> Or you can program your own events in Analytics tools like Google.
  • 31. Businesses Businesses can reveal themselves by identifying the IP address where the page was requested from!
  • 32. Mobile <a href=”tel:3174562564”>(317) 456-2564</a> Consumers are using the web on mobile devices more and more. Are you changing the user experience based on their device?
  • 33. Profiles & Accounts <script type=&quot;text/javascript&quot;> var gaJsHost = ((&quot;https:&quot; == document.location.protocol) ? &quot; https://ssl .&quot; : &quot; http://www . &quot;);docume nt.write(unescape(&quot;%3Cscript src='&quot; + gaJsHost + &quot;google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E&quot;)); </script><script type=&quot;text/javascript&quot;> var pageTracker = _gat._getTracker(&quot;UA-277066-5&quot;); pageTracker._initData(); pageTracker._trackPageview(); var secondTracker = _gat._getTracker(&quot;UA-12231996-1&quot;); secondTracker._trackPageview(); var authorTracker = _gat._getTracker(&quot;UA-12231996-1&quot;); authorTracker._trackPageview(&quot;/by-author/Douglas Karr&quot;); authorTracker._trackPageview(&quot;/by-author/Lorraine Ball&quot;); authorTracker._trackPageview(&quot;/by-author/Tim Piazza&quot;); </script> Free tools like Google aren’t advanced, so utilizing multiple profiles and accounts on a single site can help you segment and measure.
  • 34. Segmentation Google Analytics offers basic segmentation for your reporting. Are you segmenting based on prospects, customers, or your own staff’s interactions with your site?
  • 35. Custom Reports Google Analytics also added customer reporting.
  • 36. Make it Easier Vendors like Webtrends have expanded with Mobile, Facebook and Social integrations, along with Datamarts to bring in external data.
  • 37. Make it Better And optimization tools to dynamically change your site based on visitor behavior to improve overall performance.
  • 38.