1. An Overview

2. Who are we
• Pioneers in SaaS based Customer Experience (CX) solutions and
early adopters of Oracle Cloud
• 800+ man years of deployment, implementation & migration
expertise
• 200+ certified CRM consultants
• 175+ successful CRM / CX deployments including custom
development and integration
• 100+ CRM training engagements globally
• 20+ countries with on site support presence
• CRM++ applications for accelerated
deployments (3000+ user base)
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

3. Why SaaS based CX?
SaaS-based CRM sales within enterprises are expected to
GROW
Source :Gartner from $4.48B [2012] to $6.3B [2015]
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

4. Our Cloud Offerings
Fusion CRM
Fusion CRM
CTI
CTI Mobile CRM
Mobile CRM
CRM On Demand
CRM On Demand Right NOW
Right NOW
Social CRM
Social CRM SSP
SSP
ATG
ATG
Email Workbench
Email Workbench Portfolio
Sales & Marketing Services Applications
Solutions
Solutions Services
Services Training
Training Testing
Testing Offerings
Oracle® Cloud Private Cloud @Customer
Cloud based Customer Experience (CX) Solutions `
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

5. Oracle® Fusion CRM
An Overview
Territory Management Campaign Management Opportunity Management
Quota Management Lead Management Customer Center
Forecasting Sales Predictions Desktop Integration Sales & Marketing
Contracts
Personal Campaign Mobile Sales
Sales Planning Sales Prospecting Sales Productivity
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

6. Oracle® RightNow
CX (Customer Experience) Cloud Services
Manage interactions
across the social web as
an integrated part of CX
Manage
Rich online customer
CX solution journey
to research, through unified
purchase, or records,
resolve issues interfaces and
from any knowledge
device
Services
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

7. CRM ++ Applications
Enabling rapid deployment and enhanced customer experience
Computer Self
Mobile Email
Social CRM Telephony Service
CRM Workbench
Integration Portal
3000+ users in sales,
Framework marketing, service &
support organizations
Oracle® Fusion CRM
Oracle® Cloud Private Cloud @Customer
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

8. Industries
Real Estate Manufacturing
• Well-implemented strategies for enhanced • Single information sharing platform for all
customer awareness the stakeholders of sales cycle
• Accelerated revenue success in the Real
Estate industry
Telecom Travel
• Understand relationship between industry • Capture various sales and
and business strategy communication activities of travel
• Align business activities to ensure practical business
resulting solutions
Healthcare High Tech
• Manage and track relationships among • Used by over 1/2 million product
stakeholders in the sales cycles designers and engineers worldwide
• Flexibility to modify and add new processes • Products are categorized under 3D
Mechanical design solutions
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

9. Industries
Banking & Financial Services Education
• Corporate, Wholesale, Retail banking and • Single information sharing platform
Mortgage financing for all the stakeholders of sales
• Reduce risk and increase productivity cycle
Insurance Life Sciences
• Capture various sales and communication • Understand relationship between
activities of travel business industry and business strategy
• Align business activities to ensure
practical resulting solutions
Retail & Distribution Consumer Goods
• Manage and track relationships among
• Used by over 1/2 million product
stakeholders in the sales cycles
designers and engineers worldwide
• Flexibility to modify and add new
• Products are categorized under 3D
processes
Mechanical Design Solutions
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

10. Management Team
Vinod Reddy
Founder & CEO
Venkatesan Sundaram Naga Chokkanathan
Sr. Director – Consulting & Customer Experience Sr. Director - Innovations
Bhasker Rao Rakesh Naidu
Director – User Adoption Director - Sales
Fijoe Joseph Mathew Dinesh Poduval
Director – PMO & Quality Director - Marketing
Raj Badoni Ravi Shankar
Director – Business Development Director - HR
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

11. Key Differentiators
Building Technology Competency
Co-innovators of CRMIT’s CRM++ applications
Early adaptors of Oracle® CX and Oracle® Cloud
Flat, field-oriented management structure
Enabling nimble and quick response to clients.
Flexible and adaptable.
Proven track record of long term relationships
CRMIT has implemented some of the most complex solutions on Oracle®
technologies through onsite, near shore & offshore
Project Management
Proven project execution capabilities, quality/metrics focus and global
delivery, leads to successful projects and very attractive ROI
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

12. Partial list of customers
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

13. What do our customers say
Thanks for your super
support and very hard
work. These were executed
…CRM IT has demonstrated the
professionally and I
skills and abilities to met or
think we got the balance
exceed all of our business
right, judging by the feedback
expectations…….
and also from my
James T Lane
observations. Vice President - Sales Reporting
Saty Joshi, United Health Group
Interactive Marketing & CRM Marketing Excellence
3M
Throughout the process & requirements gathering workshops and the subsequent
week of determining solutions, completing activities etc, they have both been very
approachable. Their knowledge of CRMoD and their willingness to offer
proactive, practical alternative solutions wherever possible has made it a
pleasure to work with them.
David Atkinson, Functional Analyst, Suncorp Group Limited
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

14. Enabling Excellence
Best Customer Relationship
Management Program Award
2012 Winner
Best SaaS-Based Program Award
National
Award
for
E-governance
2007-08
*Awards and Accolades won by our CRM customers
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

15. Global Spread
v
Deployment base spread over 20+
Sales & Support Offices
countries
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

16. Reach us
Americas EMEA Oceania
1525 McCarthy Blvd 9 Devonshire Square, Suite 19, 103 George Street
Suite 1000 London EC2M 4YF Parramatta
Milpitas, CA 95035 UK NSW 2150
+1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550
Japan Malaysia Rest of Asia
C/O. Kitatec K K C-1-15, SME Technopreneur Centre 2 # 14, CRMIT Towers,
2-21-7-703 Kiba, Koto- 2260 Jalan Usahawan 1, 63000 BTM Layout 1st Stage,
Ku, Tokyo 135-0042, Cyberjaya, Selangor Darul Ehsan, 100 Ft Ring Road
Japan Malaysia Bangalore 560068 India
+81 3 5809 8444 +60 123 19 55 03 +91 (80) 4292 5555
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.

17. Thank you
sales@crmit.com
CRMIT - A Corporate Overview www.crmit.com
© Copyright 2013 CRMIT. All rights reserved.