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3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
                                                                              …Celebrating World Quality Day!



       WELCOME MESSAGE




            SALEH JANEEH                                                    SUNIL THAWANI
            CHAIRMAN                                                        TEAM LEADER
            DUBAI QUALITY GROUP                                             CONTINUAL IMPROVEMENT SUBGROUP

       The changes in business environment are                         One of the missions of Continual Improvement
       becoming more frequent, complex and                             subgroup is to encourage organizations improve
       challenging as they used to be in last two                      their business performance, institutionalize
       decades. These scenarios of change are putting                  improvements and create a culture of continual
       businesses and its people under tremendous                      improvement.
       pressure to do more with less.
                                                                       To help achieve our mission, in 2009, we
       For the organizations to remain competitive and                 launched      the    Continual     Improvement
       profitable, the leaders and managers need to                    Symposium and invited organizations to
       learn and deploy the best-in-class strategies for               participate in a first ever live competition of
       innovative, incremental and breakthrough                        improvement case studies in Dubai, UAE.
       enhancements while       institutionalizing  the
       culture of continual improvement and                            Encouraged by the demand, success of earlier
       innovation.                                                     years and above all to raise the bar, this year we
                                                                       have decided to open the competition to
       3rd Continual Improvement Symposium which is                    organizations outside of UAE too.
       scheduled to be held in Dubai on 17th November
       2011, aims to bring together the organizations                  On behalf of Continual Improvement subgroup, I
       to share their successful practical case                        invite you to use this forum to showcase your
       studies on improvements and innovation. It will                 improvement case studies, be recognized as one
       also bring learned and renowned overseas                        of the winners and also learn from winning
       speakers to share their experience in                           practices of other organizations.
       institutionalizing improvement and innovation
       avoiding pitfalls on the way.

       On behalf of Continual Improvement subgroup,
       organizers of this event, I invite you to attend
       this unique event, share best practices, learn
       and improve your business performance.




2|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org   Follow us!
3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
                                                                              …Celebrating World Quality Day!




           SYMPOSIUM OVERVIEW:

           Once again, the Continual Improvement Subgroup welcomes you to join in as it celebrates the
           World Quality Day! The subgroup strives to encourage organizations to implement
           effective improvement strategies and methodologies in order to increase the rate of improvements.

           SYMPOSIUM HIGHLIGHTS:

           3rd Continual Improvement & Innovation Symposium provides a platform to organizations & teams
           for showcasing their successful improvement and innovation case studies by participating in the
           following live competitions:

                      Improvement Case Studies:
                       -   Breakthrough Process Improvement: Using methodologies such as Six Sigma, Lean
                           and Business Process Reengineering.
                       -   Kaizen: Using methodologies such as 5-S, Visual management, Quality Circles and
                           Quality Control tools.
                       -   Innovation of Products / Services, Processes and Business Models: Using
                           methodologies such as TRIZ, Systematic Innovation and Value Engineering/ Analysis.

                      Quality Quiz Competition: a true Edutainment!
                       Participate in teams of 3 (either from within your organization or your friends) in the
                       Quality Quiz Competition. It will cover topics related to Total Quality Management, Six
                       Sigma, Lean, Kaizen, Innovation, Business Excellence Framework, Management System
                       Standards, Quality Gurus etc. The quiz is specially designed to test you to the ultimate
                       levels with questions that will make you put on your thinking caps, while having fun at the
                       same time.

                      Innovation Game!
                       An interesting and entertaining learning game, where all participants will learn an effective
                       technique to become innovators!

           IMPORTANT DATES:

               -   Submission of ‘Intention to Participate’ Form (available on DQG’s website)         :   30 Sep 2011
               -   Submission of final case studies                                                   :   09 Oct 2011
               -   Forwarding case studies to evaluators                                              :   15 Oct 2011
               -   Results of the first round of evaluation                                           :   25 Oct 2011
               -   Submission of final presentations of short listed case studies                     :   01 Nov 2011
               -   Forwarding final presentations to jury members                                     :   10 Nov 2011
               -   Presentation of short listed case studies                                          :   17 Nov 2011




3|Page
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3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
                                                                              …Celebrating World Quality Day!



        SPEAKERS:

        STEPHEN HACKER
        Chair, ASQ Global
        Speech Title: “Improvement Initiatives within a Wicked Problem Climate”


        Stephen has consulted organizations in over 40 countries world-wide.
        His passions are: delivering successful transformation strategies and
        coaching leaders. He has experience in various sectors consiting
        of wide-ranging organizations such as the IBM, Credit Agricole,
        Danaher, FBI, Allied Signal, Volvo-GM, Hewlett Packard, NASA and
        diverse governments across the globe.



        S. ILANGO
        Associate Vice President-TQM, SRF (Winner of Deming Application Prize)
        Speech Title: “TQM Strategy for Continual Improvements – the SRF way”


        Ilango is a Mechanical Engineer from one of the premier institutes of
        India, PSG College of Technology, Coimbatore. He had worked in
        diverse fields such as Production Management, Materials
        Management, Production Planning, Strategic Planning, Vendor
        Development, Quality Assurance, Sales Administration and HR before
        moving to TQM. Currently he is heading TQM function in Technical
        Textiles business of Ms. SRF – India’s leading business house.



        ADITYA BHALLA
        Innovation Practices Head, QAI Global & President, TRIZ Association of Asia
        Speech Title: “Seven Core Skills of Innovators based on TRIZ”


        Aditya is responsible for P&L of Innovation Practice at QAI Global
        Services and expanding the service delivery capabilities for the
        practice. He is President of TRIZ Association of Asia and one of the two
        in South Asia to be Certified MATRIZ Level 3 and ITRIZ-IPS. He is an AFD
        trainer, Lean Six Sigma Master Black Belt and holds a Post Graduate
        Diploma in Patents Law.




4|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org   Follow us!
3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
                                                                              …Celebrating World Quality Day!




            AGENDA:

             08:00 – 08:30       Registration & Networking

             08:30 – 08:40       Welcome Address: Saleh Ahmed Janeeh (Chairman, Dubai Quality Group)

             08:40 – 08:50       Welcome Address : Sunil Thawani (Chairman, Continual Improvement Subgroup)

             08:50 – 09:00       Opening Speech: Ahmad Bin Hassan Al Shaikh (Chairman, Ducab)

             09:00 – 09:30       Key Note Speech by Mr. Stephen Hacker
                                 Chair, ASQ Global
                                 Speech Title: “Improvement Initiatives within a Wicked Problem Climate”
             09:30 – 10:00       Live Competition of Case Studies - Kaizen

             10:00 – 10:20       Tea Break

             10:20 – 10:50       Key Note Speech by Mr. S.Ilango
                                 Associate Vice President-TQM, SRF (Winner of Deming Application Prize)
                                 Speech Title: “TQM Strategy for Continual Improvements – the SRF way”

             10:50 – 11:05       Elimination Round - Quality Quiz Competition

             11:05 – 12:05       Live Competition of Case Studies - Breakthrough Process Improvement

             12:05 – 13:05       Lunch

             13:05 – 13:30       Innovation Game

             13:30 – 14:30       Live Competition of Case Studies - Innovation

             14:30 – 14:50       Coffee Break

             14:50 – 15:50       Quality Quiz Competition

             15:50 – 16:35       Key Note Speech by Mr. Aditya Bhalla
                                 Innovation Practices Head, QAI Global & President, TRIZ Association of Asia
                                 Speech Title: “Seven core skills of innovators based on TRIZ”

             16:35 – 17:35       Recognition of Sponsors, Role Players, Judges; Awards & Closing




5|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org   Follow us!
3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
                                                                               …Celebrating World Quality Day!



         INVESTMENT:


                        ACTIVITY                     DQG/ASQ MEMBERS                  NON MEMBERS                 STUDENTS

         Quality Quiz Team Competition1                 AED 150 / Team2               AED 250 / Team2                 N/A

         Improvement Case Studies3                  AED 250 / Organization        AED 350 / Organization              N/A

         Participation in the Symposium               AED 400 / Individual          AED 600 / Individual            AED 250


              1.     A team should consist of 3 individuals plus 1 individual on standby incase of unavailability of any from
                     the 3 team members.
              2.     These charges do not apply to teams already participating in the Live Competition of Case Studies.
                     Teams participating in the Live Competition of Case Studies enjoy Free participation in the Quality
                     Quiz Competition.
              3.     Shortlisted case studies require a team of 3 individuals to be formed for each case study to present at
                     the competition on the day of the event. These team members can attend the Symposium for Free.

         MORE INFORMATION:

         Should you have any queries, please contact Mr. Prashant Nasery, Secretary, CI Subgroup on
         naseryp@gmail.com / +971-50-1688481 or Click Here

                     PARTICIPATING IN COMPETITIONS:                     ATTENDING THE EVENT:

               Register your interest to participate in the             If you would simply like to attend the event, send
             Improvement Case Studies / Quality Quiz by                 the delegate names to:
               filling the ‘Interest to Participate’ Form &
                                              emailing it to:

                   Mrs. Dima Ziad |Email: dima.ziad@dqg.org | Tel: +971-4-3431950 | Fax: +971-4-3431970



                                                      PLATINUM SPONSOR




6|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org    Follow us!

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3rd continual improvement & innovation intention to participate form

  • 2. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM …Celebrating World Quality Day! WELCOME MESSAGE SALEH JANEEH SUNIL THAWANI CHAIRMAN TEAM LEADER DUBAI QUALITY GROUP CONTINUAL IMPROVEMENT SUBGROUP The changes in business environment are One of the missions of Continual Improvement becoming more frequent, complex and subgroup is to encourage organizations improve challenging as they used to be in last two their business performance, institutionalize decades. These scenarios of change are putting improvements and create a culture of continual businesses and its people under tremendous improvement. pressure to do more with less. To help achieve our mission, in 2009, we For the organizations to remain competitive and launched the Continual Improvement profitable, the leaders and managers need to Symposium and invited organizations to learn and deploy the best-in-class strategies for participate in a first ever live competition of innovative, incremental and breakthrough improvement case studies in Dubai, UAE. enhancements while institutionalizing the culture of continual improvement and Encouraged by the demand, success of earlier innovation. years and above all to raise the bar, this year we have decided to open the competition to 3rd Continual Improvement Symposium which is organizations outside of UAE too. scheduled to be held in Dubai on 17th November 2011, aims to bring together the organizations On behalf of Continual Improvement subgroup, I to share their successful practical case invite you to use this forum to showcase your studies on improvements and innovation. It will improvement case studies, be recognized as one also bring learned and renowned overseas of the winners and also learn from winning speakers to share their experience in practices of other organizations. institutionalizing improvement and innovation avoiding pitfalls on the way. On behalf of Continual Improvement subgroup, organizers of this event, I invite you to attend this unique event, share best practices, learn and improve your business performance. 2|Page Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!
  • 3. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM …Celebrating World Quality Day! SYMPOSIUM OVERVIEW: Once again, the Continual Improvement Subgroup welcomes you to join in as it celebrates the World Quality Day! The subgroup strives to encourage organizations to implement effective improvement strategies and methodologies in order to increase the rate of improvements. SYMPOSIUM HIGHLIGHTS: 3rd Continual Improvement & Innovation Symposium provides a platform to organizations & teams for showcasing their successful improvement and innovation case studies by participating in the following live competitions:  Improvement Case Studies: - Breakthrough Process Improvement: Using methodologies such as Six Sigma, Lean and Business Process Reengineering. - Kaizen: Using methodologies such as 5-S, Visual management, Quality Circles and Quality Control tools. - Innovation of Products / Services, Processes and Business Models: Using methodologies such as TRIZ, Systematic Innovation and Value Engineering/ Analysis.  Quality Quiz Competition: a true Edutainment! Participate in teams of 3 (either from within your organization or your friends) in the Quality Quiz Competition. It will cover topics related to Total Quality Management, Six Sigma, Lean, Kaizen, Innovation, Business Excellence Framework, Management System Standards, Quality Gurus etc. The quiz is specially designed to test you to the ultimate levels with questions that will make you put on your thinking caps, while having fun at the same time.  Innovation Game! An interesting and entertaining learning game, where all participants will learn an effective technique to become innovators! IMPORTANT DATES: - Submission of ‘Intention to Participate’ Form (available on DQG’s website) : 30 Sep 2011 - Submission of final case studies : 09 Oct 2011 - Forwarding case studies to evaluators : 15 Oct 2011 - Results of the first round of evaluation : 25 Oct 2011 - Submission of final presentations of short listed case studies : 01 Nov 2011 - Forwarding final presentations to jury members : 10 Nov 2011 - Presentation of short listed case studies : 17 Nov 2011 3|Page Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!
  • 4. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM …Celebrating World Quality Day! SPEAKERS: STEPHEN HACKER Chair, ASQ Global Speech Title: “Improvement Initiatives within a Wicked Problem Climate” Stephen has consulted organizations in over 40 countries world-wide. His passions are: delivering successful transformation strategies and coaching leaders. He has experience in various sectors consiting of wide-ranging organizations such as the IBM, Credit Agricole, Danaher, FBI, Allied Signal, Volvo-GM, Hewlett Packard, NASA and diverse governments across the globe. S. ILANGO Associate Vice President-TQM, SRF (Winner of Deming Application Prize) Speech Title: “TQM Strategy for Continual Improvements – the SRF way” Ilango is a Mechanical Engineer from one of the premier institutes of India, PSG College of Technology, Coimbatore. He had worked in diverse fields such as Production Management, Materials Management, Production Planning, Strategic Planning, Vendor Development, Quality Assurance, Sales Administration and HR before moving to TQM. Currently he is heading TQM function in Technical Textiles business of Ms. SRF – India’s leading business house. ADITYA BHALLA Innovation Practices Head, QAI Global & President, TRIZ Association of Asia Speech Title: “Seven Core Skills of Innovators based on TRIZ” Aditya is responsible for P&L of Innovation Practice at QAI Global Services and expanding the service delivery capabilities for the practice. He is President of TRIZ Association of Asia and one of the two in South Asia to be Certified MATRIZ Level 3 and ITRIZ-IPS. He is an AFD trainer, Lean Six Sigma Master Black Belt and holds a Post Graduate Diploma in Patents Law. 4|Page Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!
  • 5. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM …Celebrating World Quality Day! AGENDA: 08:00 – 08:30 Registration & Networking 08:30 – 08:40 Welcome Address: Saleh Ahmed Janeeh (Chairman, Dubai Quality Group) 08:40 – 08:50 Welcome Address : Sunil Thawani (Chairman, Continual Improvement Subgroup) 08:50 – 09:00 Opening Speech: Ahmad Bin Hassan Al Shaikh (Chairman, Ducab) 09:00 – 09:30 Key Note Speech by Mr. Stephen Hacker Chair, ASQ Global Speech Title: “Improvement Initiatives within a Wicked Problem Climate” 09:30 – 10:00 Live Competition of Case Studies - Kaizen 10:00 – 10:20 Tea Break 10:20 – 10:50 Key Note Speech by Mr. S.Ilango Associate Vice President-TQM, SRF (Winner of Deming Application Prize) Speech Title: “TQM Strategy for Continual Improvements – the SRF way” 10:50 – 11:05 Elimination Round - Quality Quiz Competition 11:05 – 12:05 Live Competition of Case Studies - Breakthrough Process Improvement 12:05 – 13:05 Lunch 13:05 – 13:30 Innovation Game 13:30 – 14:30 Live Competition of Case Studies - Innovation 14:30 – 14:50 Coffee Break 14:50 – 15:50 Quality Quiz Competition 15:50 – 16:35 Key Note Speech by Mr. Aditya Bhalla Innovation Practices Head, QAI Global & President, TRIZ Association of Asia Speech Title: “Seven core skills of innovators based on TRIZ” 16:35 – 17:35 Recognition of Sponsors, Role Players, Judges; Awards & Closing 5|Page Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!
  • 6. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM …Celebrating World Quality Day! INVESTMENT: ACTIVITY DQG/ASQ MEMBERS NON MEMBERS STUDENTS Quality Quiz Team Competition1 AED 150 / Team2 AED 250 / Team2 N/A Improvement Case Studies3 AED 250 / Organization AED 350 / Organization N/A Participation in the Symposium AED 400 / Individual AED 600 / Individual AED 250 1. A team should consist of 3 individuals plus 1 individual on standby incase of unavailability of any from the 3 team members. 2. These charges do not apply to teams already participating in the Live Competition of Case Studies. Teams participating in the Live Competition of Case Studies enjoy Free participation in the Quality Quiz Competition. 3. Shortlisted case studies require a team of 3 individuals to be formed for each case study to present at the competition on the day of the event. These team members can attend the Symposium for Free. MORE INFORMATION: Should you have any queries, please contact Mr. Prashant Nasery, Secretary, CI Subgroup on naseryp@gmail.com / +971-50-1688481 or Click Here PARTICIPATING IN COMPETITIONS: ATTENDING THE EVENT: Register your interest to participate in the If you would simply like to attend the event, send Improvement Case Studies / Quality Quiz by the delegate names to: filling the ‘Interest to Participate’ Form & emailing it to: Mrs. Dima Ziad |Email: dima.ziad@dqg.org | Tel: +971-4-3431950 | Fax: +971-4-3431970 PLATINUM SPONSOR 6|Page Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!