1. LECTURE NO. 1
ENG 124

2. Man is a social
animal.
He does not stand alone directly
confronting the tumult of events around
him.
He cannot live without talking or engaging
in conversations, whether in written or
spoken mode.

3. COMMUNICATION
• Late 14c , from Old French
“comunicacion”
• From Latin “communicationem”
• From Latin “communicare” which means
to share, to divide out , communicate,
impart, inform, join, unite, participate in
• From Latin “communis” which means
common

5. Process of Communication

7. Communication is…
• The exchange of messages between
and among human beings
• Transfer of knowledge or information
from one to another

9. Correctness
Courtesy Clarity
Concreteness Conciseness
Consideration Completeness

10. 1. Correctness
Use the right level of language
Correct use of grammar, spelling and
punctuation
Accuracy in stating facts and figures
Correctness in message helps in
building confidence.

11. 2. Clarity
demands the use of simple
language and easy sentence structure in
composing the message
Clarity makes comprehension easier.

12. 3. Conciseness
saves time of both the sender and the
receiver
can be achieved by avoiding wordy
expressions and repetition
Using brief and to the point sentences
Conciseness saves time.

13. WORDY CONCISE
Due to the fact that because
In due course soon
At this time now
Few in number few
On a weekly basis weekly
In spite of the fact that although
Until such time as until
Meet together meet

14. 4. Completeness
The message must bear all the necessary
information to bring the response you
desire.
answer all the questions
go for extra details if needed
Completeness brings the desired response.

15. 5. Consideration
demands to put oneself in the place of
receiver while composing a message
emphasizes positive pleasant facts, visualizing
reader’s problems, desires, emotions and his
response
Consideration means understanding of human
nature.

16. NEGATIVE TRANSFORMS INTO
EMOTION/
EXPRESSION
Anxious A little concerned
Confused curious
Destroyed Set back
Stressed busy
Lost searching

17. NEGATIVE TRANSFORMS INTO
EMOTION/
EXPRESSION
I hate I prefer
Insulted misunderstood
Painful uncomfortable
Disgusted surprised
Failure learning

18. GOOD WORD GREAT WORD
Attractive gorgeous
Fortunate blessed
Smart gifted
Curious fascinated
Confident unstoppable

19. 6. Concreteness
Being definite, vivid and specific
rather than vague, obscure and
general
Putting action into the verbs
Concreteness reinforces confidence.

20. 7. Courtesy
not only thinking about receiver but also
valuing his feelings
using polite words and gestures, being
appreciative, thoughtful, tactful, and showing
respect to the receiver
build goodwill
Courtesy strengthen relations.

21. COMMUNICATION
PSYCHOLOGY:
Understanding human
behavior through
communication

22. “How can an English
teacher understand his
student through
communication?”

23. Need to help
others and
be creative
Need to be
“somebody”
Need to belong
Safety and Security
needs
Basic Physical needs
MASLOW’S HIERARCHY OF HUMAN
NEEDS

24. Our needs
determine
our
reaction.

25. Walk your
talk.

26. Thank you!