How to Effectively Communicate Occupational Health & Safety Tools
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How to Effectively Communicate Occupational Health & Safety Tools
- 1. For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 661 365 226 Event Password: 1234 WebEx Support: 1-866-863-3910 How to Effectively Communicate Occupational Health & Safety Tools January 30, 2013 Presented by: Kathleen Collins, Health & Safety Manager Drake International
- 2. Health & Safety Management System- Communication Tools Overview Legislation & System Application Organization & Communication Communication Tools Risk Management & Evaluation Conflict Dispute & Resolution
- 3. Overview Legislation & System Application Internal Responsibility System Employer Worker Supervisor
- 4. System Management Application System • Policies, Procedures, Standards, Programs, Best Practices • Roles & Responsibilities • Application • Training & Education • Evaluation
- 5. Organization & Communication Organization • Goal & Objectives • Structure • Roles & Responsibility • Accountability • Measurement • Sustainability Threshold
- 6. Organization & Communication Communication Listening vs. Hearing • Listening is to make an effort to hear something. • Hearing is a sense by which sound is perceived. Lost in translation
- 7. Organization & Communication Business Communication • Organization will flourish • All objectives achieved • People can easily convey messaging
- 8. Organization & Communication Effective Communication • Serves a purpose • Purpose has plan & design • Generates & maintains a desired effect
- 9. Communication Tools Measuring Interpersonal Skills: • Processing • Listening • Observing Individuals will have strengths • Speaking and weaknesses • Questioning • Analyzing • Gestures • Evaluating • Enabling Collaboration & Cooperation
- 10. Communication Tools: Barriers Physical Barriers • Nature of the environment • Staff located in multiple sites • Outdated Equipment • Failure to Introduce new Technology • Staffing Shortage • Distractions: lighting, noise, and temperature
- 11. Communication Tools: Barriers System Barriers • Structure in place • Information Systems - Operations Systems • Roles & Responsibilities • Outdated
- 12. Communication Tools: Barriers Attitudinal Barriers • Poor Management • Lack Consultation w/ Employees • Delaying or Refusing to Communicate • Personal Attitudes • Lack Motivation • Distraction at work • Not enough training
- 13. Communication Tools: Barriers Ambiguity of Words/Phrases • Words sounding the same having different meaning • Words conveying a different meaning all together • Acronyms
- 14. Communication Tools: Barriers Individual Linguistic Ability • Use of Jargon • Difficult • Inappropriate Words
- 15. Communication Tools: Barriers Psychosocial Barriers • Health • Mental Health • Limitations
- 16. Communication Tools: Barriers Presentation of Information • Consideration for the Audience • Environment • Unclear Vocabulary
- 17. Communication Tools Related Occupational Health & Safety Management System • Structure • Goals & Objectives • Roles & Responsibility • Employee Involvement
- 18. Communication Tools Related Health & Safety Management System • Standards, Policies, Procedures, Programs, and Forms • Education & Training • Measurement & Evaluation
- 19. Communication Tools Measure & Evaluate Communicate Change Corrective Action Document /Form Training Procedure Standard Hazard
- 20. Risk Management & Evaluation Understanding the Consequences of Communication • Understand Communication Barriers • Losing sight of goals & objectives • Cost of Poor Communication • Underperformance • Disengaged workforce
- 21. Risk Management & Evaluation Evaluation Communication Standards and components in your workplace • Awareness of areas of loss • Collectively working on Solutions to Eliminate Risk • Manage Change • Engaged Workforce
- 22. Conflict Resolution • Establish Method • Active Communication • Presenting Motives or Ideologies • Engaging Negotiation • Mediation Methods • Diplomacy • Creative Peace-building
- 23. Questions Communicating Q&A OH&S Tools with Kathleen Collins, Effectively Drake International 23
- 24. Free Offer • We’re offering a free 30-minute Health & Safety Consultation that can include: Reviewing communication issues related to H&S Workplace party communication barriers Additional hazards plaguing your workplace Contact Kathleen to take advantage of this exclusive offer! kcollins@na.drakeintl.com 416.216.1088 24
- 25. Upcoming Seminar • February 21st, 2013 – 8:00am to 10:30am • 320 Bay Street, Suite 1700, Toronto, ON • Kathleen Collins, Health & Safety Manager, Drake International • Matthew Vella, LL.B., LL.M., Principal / Lawyer, Vella Legal Professional Corporation 25
- 26. Thank You for Attending For questions, please contact Kathleen Collins kcollins@na.drakeintl.com 416.216.1088 26
Editor's Notes
- Today we are going to be taking a look at your Health & Safety Management Systems. We are going to be looking at the Structure of Health & Safety Legislation and reviewing Internal Responsibility System as it related to this presentation. We also will be taking a look how the legislation shapes the System Application in your workplace and how will impact how you communicate in the workplace.
- There are three word that come to mind when I think about organizations. Unique Interesting Creative The reason why there are reasons as to why I use these three word. Unique, each individual unique, comes with there own personality and experience. Nobody is truly the same. Interesting, things happen when you put all these individuals together with their own personalities let alone achieve a set of goals and objectives together. Creative, individuals and teams forming together bring or continuing to bring experience and pushing themselves to preform to achieve goals and objectives in when innovation happens. Talking points on bullets
- When you read articles about successful people & organizations, you will hear a consistent message around how they are successful:They have meet there goals & objectives by:-Organizing successful teams and leverage strengthens and creativity. -Understand and know products from start to finish. -Have internal & external networks and leverage relationship to help meet their goals. When huge success happens is when it starts happing organically.