1. How to Successfully Deal with a Complaint

2. Perspective……. YOU are the Client!

8. Complain to a Third Party If after all of this, you still can’t things resolved — and you sincerely believe you are being mistreated — file a complaint with the appropriate government agency. At some companies, separate people seem to handle complaints, so you may get a fresh ear to hear your complaint. Your final option is court. When a letter of demand is sent to the legal department of a company alerting them to the court action, you will get their attention. Companies don’t want to get into a legal battle.

9. Noise .A A happy customer will tell five people, an unhappy customer will tell 10.” That was before the Internet! We have the ability to amplify that bad experience and have everybody hear about it. This has become the one thing that has forced companies to take customer service more seriously. Be careful what you say, because you can be sued. Keep to the facts and NEVER name-call.

10. One Word to the Wise R E P U T A T I O N