Best Practices for Engaging with Salesforce.com for Enterprise Deployments

Best Practices for Engaging with Salesforce.com for Enterprise Deployments Steve Schlabs, salesforce.com, Facilitator Sue Goble, salesforce.com, VP Professional Service, EMEA Raj Mistry, salesforce.com, Director GIS Eric Kelleher, salesforce.com, VP Education Services Karen Hennessy, Manager, Premier Support Track: Large Enterprise Deployments

Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]

Objectives of this Session ,[object Object],[object Object],[object Object],[object Object],[object Object]

The On-Demand Model is Different Build Your Own Plug In, Subscribe Pay-per-use Traditional Software On-Demand Utility

Implementing On-Demand is Different! Traditional Software On-Demand Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We’ve Had Great Teachers! ~4,500 Subscribers ~7,500 Subscribers ~5,000 Subscribers 3,900 Subscribers Enterprise Standard ~ 1,500 Subscribers ~ 5,000 Subscribers ~ 2,800 Subscribers ~ 6,700 Subscribers ~1,700 Subscribers ~ 5,200 Subscribers ~1,000 Subscribers

Proven Components That Yield a Successful On-Demand Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sample of CRM Business Drivers… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Operating Model – Center of Excellence the core team

Roadmap that Supports CRM Strategy High concurrency, incremental functional phases

Summary of Key Points for Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Future of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sample Future Integration Strategy ,[object Object],[object Object],[object Object],[object Object],ETL EII EAI USER Data Data

Delivering on the Promise of Integration AppExchange Data Management Integration People Information Process

Technology Services – Data Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Technology Services – On Demand Integration Experts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Technology Services – AppExchange Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Education Drives Adoption & ROI Education Lessons Learned Through Large Deployments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Education Drives Adoption & ROI Common Deployment Questions Answered Through Prescribed Education Plans ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Lifetime Education Solution Plans Customized For You Your Education Solution Plan will draw from Salesforce.com’s Course Catalog ,[object Object]

Education Solution Plans Need to Span All Dimensions Multi-Phase Deployments Require Comprehensive Planning Application Modules Lines of Business User Groups Divisions Application Features Languages Custom Apps AppExchange Apps Countries Processes

Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Roles Phases of Usage

Education Architects Prescribe Lifetime Solution Plans Maximize Adoption & Return Via Role-Based Learning Tracks for Your Users Power Users & Administrators Developers Implementers Sales Executives Service & Support Marketing Go-Live Driving Adoption Governance Trainers Prep Education Solution Plan (Sample) Roles Phases of Usage

Enterprise On-Demand Support & Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enterprise Solutions for Support & Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Support + Administration Structure & Process Option 1 – Centralize Application Management Option 2 – Regionalize Application Management

We Have a Global Presence Highlights ,[object Object],[object Object],[object Object],[object Object]

Professional Services Leadership Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Best Practices for Engaging with Salesforce.com for Enterprise Deployments

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Best Practices for Engaging with Salesforce.com for Enterprise Deployments