The document outlines Drexel Metals' warranty (WTW) process, including two types of WTW projects - those that are quoted and those that are sold. It details the forms, submittal package, notice of intent, inspections, and invoicing procedures for WTW projects. Key steps include plans/spec review by technical department, providing a quote, submittal review, assigning an inspector, conducting inspections, issuing an invoice after inspection, and providing the final executed warranty.

1. WTW Warranty Process Technical Department August 2011

2. What you need to know Forms and Files: WTW Submittal Package Step by Step Process Flow WTW Fee Schedule and Types Type 1, 2, 3 and 4 Curb Specification WTW Log – Status of projects

3. TWO PROCESSES TO BE QUOTED WTW SOLD WTW

5. WTW Quote to Customer: Salesperson or Technical Department

6. (*) Drexel Metals technical department will provide a roof take-off at no charge to our customer. This would include a panel cut-list, 2-D drawing and all accessories required for the project.

8. SUBMITTAL PACKAGE Providing the Submittal Package to Jason Shumate for review: Submittal Package: insert WIKI hyperlink instead Shop Drawing review or created. If Drexel Metals creates shop drawings: $ 250.00 per page ($ 500 minimum) per WTW Fee Schedule REVIEWING SUBMITTAL PACKAGE

9. Notice of Intent and Schedule Jason Shumate will issue the Notice of Intent to Warrant directly to Installer with a Cc: to Regional Sales Manager and Salesperson. Jason Shumate will assign an inspector to the project and create a preliminary schedule for the project. Once, inspector is assigned the RSM and Salesperson will be notified. NOTICE OF INTENT ISSUED

10. Please inquire to Technical Department for projects: including Wall Panels outside of the Lower 48 states (Hawaii etc.) International projects (Korea, Caribbean) Job Specific Engineering Required

11. Inspections

12. Lower 48 Inspector Map Jeff Hock – Purple Frank Oswald – Green

13. Technical Department At its discretion: Will use specific Drexel Metals Regional Sales Managers or Sales to conduct inspections on a per needed basis. No WTW inspections shall be scheduled without notification to the Technical Department.

14. Invoicing our WTW’s

15. Invoicing the WTW After final inspection and all corrective measures have been made; the technical department will notify corporate accounting to issue the invoice for the WTW. All WTW invoices will be issued through STRATIX which will include the project name. All WTW invoices will be issued with zero profit and will be reallocated to deferred revenue over the life of the warranty. The technical department and regional manager will be emailed a copy of the invoice. Once payment is received, Drexel Metals accounting will notify technical department to issue the final signed and executed warranty.