2. BASIC CONCEPTS OF QUALITY QUALITY ASPECTS OF QUALITY FRAMEWORK OF QUALITY QUALITY MANAGEMNT CUSTOMER CONCEPT QUALITY CONTROL QUALITY ASSURANCE TOTAL QUALITY MANAGEMENT
46. QM Vs QA The Prime Focus of Quality Management Quality Assurance Achieving results that satisfy the requirements for quality. Demonstrating that the requirements for quality have been (and can be) achieved. Motivated by stakeholders internal to the organization, especially the organization’s management Motivated by stakeholders, especially customers, external to the organization Goal is to satisfy all stakeholders Goal is to satisfy all customers. Effective, efficient, and continually improving, overall quality-related performance is the intended result. Confidence in the organization’s services is the intended result Scope covers all activities that affect the total quality-related business results of the organization Scope of demonstration coves activities that directly affect quality-related process and product results
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58. Always remember Quality Quality is an ongoing journey and not an end point Quality is an endless race