Rutter Networking Technologies, Inc. is a leading end-to-end technology solutions provider in the Northeast. We provide implementation, configuration, management, advanced support and sales for top technology manufacturers. Rutter's expertise and services include design/development; virtualization; migrations; project management; WAN services and remote network management; phone support and staff augmentation. This is our Support Coverage matrix describing in detail the three levels of support that we offer, as well as optional add-ons to be considered.

1. Support Coverage.
BRONZE SILVER GOLD
Full documentation package including:
Documentation/Onboard Package Devices Covered Visio/Diagrams
Technologies Covered Engagement process
Remote access allows our engineering team to
Remote Access immediately troubleshoot & remediate issues effecting
your environment.
Through multiple closely-knit relationships established
with leading Vendors, our rapid response team will
provide technical telephone support with a single point
Technical Phone Support of contact for your support related issues.
Immediate to 20 Minute Response from Rutter 8 AM - 5 PM 8 AM - 5 PM 24/7
Engineering Support team
Access to Rutter web based Support Portal for online
Support Portal Access
reporting & ticket creation.
Rutter engineers will respond onsite to a request for
emergency assistance. This assistance can be used to
Emergency Onsite Support
remediate & troubleshoot mission critical issues
affecting your environment. 8 AM - 5 PM 24/7
Rutter will provide a dedicated technical support team
Assigned Support Engineering Team assigned to your account. This team will consist of up
to 3 solution engineers.
This service provides customers with basic
Configuration Assistance configuration assistance and recommendations on
existing, supported infrastructure.
A Senior level technical resource that is familiar with
all aspects of your supported environment will be
Technical Account Manager (TAM) dedicated to your account. Your TAM is an escalation
point and overall issue owner for all support issues
and will help lead future technical discussions
impacting your environment.
Optional Add-Ons
Onsite Proactive “Health Check” Block Consulting Co-Managed Services Monitoring
This service will provide you with Our consulting team is comprised Rutter’s co-managed service Rutter’s monitoring service in
proactive onsite visits on a of senior level engineers and provides ongoing engineering collaboration with our co-managed
pre-scheduled basis. Days will be industry veterans that employ a assistance throughout your IT offering provides your organization
scheduled during normal business proven methodology to match infrastructure. This service with an automated, holistic view of
hours between 8:00 AM – 5:00 technologies that will meet your eliminates the burden of routine IT your infrastructure's health and
PM M-F . overall business objectives. management to allow your team to availability which will provide
focus on business critical objectives. maximum value to your end user's
Proactive Health and Availability checks experience.
Enterprise review
Infrastructure review and analysis
Consulting Services