IBM - Healthcare Portal Customer Briefing

Use of IBM Portal & Collaboration Technologies by Healthcare Providers Client 3 December 2008 Curtis M Ryan – Worldwide Portal Industry Sales Leader

Why Do Portal & Collaboration Products Matter to Healthcare Providers? Clinical Care Systems Lab/Medical Records Systems Imaging Systems Patient Admin Systems Financial & HR Systems Collaboration, e-mail e-learning - CME Patient enabled Systems Content (articles, manuals...) CPOE People Finding - expertise Patient View Clinician View Consumer View Employee View Pre – Admission Forms Marketing messages Bill Payment Patient Health Records Resources Common Portal Clinical Systems Access HR Self Service Secure Chat Quality Dashboards Find a doctor & schedule Job Info Get Medical Info CE/CME Learning Result: secure, collaborative, compelling patient-centric care

Examples of Patient Portals Built on IBM Portal & Collaboration Products King Faisal Cancer Center Memorial Health System Duke Medical Univ of Texas Cancer Therapy & Research Center Mayo Clinic Richardson Regional Medical Center Healthways UZ Gent University Hospital System Danish eHealth Portal

Examples of Clinical Solutions Built on IBM Portal & Collaboration Products AO Foundation Catholic Healthcare West

Examples of Operational Dashboards Built on IBM Portal & Collaboration Products AO Foundation Zorgveiling Clinique Notre-Dame de Grâçe University of Pittsburgh Medical Center

Benefits to Your Business Patient Portal Increase patient satisfaction by providing self-service Provide a channel for proactive patient self-care Deliver more effective marketing messages Increase patient safety using “single view of patient” Drive up clinicianal operational efficiency Better attract and retain physicians Clinical Solution Operational Dashboard Better track against strategic and tactical business goals Provide executives a realtime view of the business

What Technologies Are Most Often Used? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Example of a Horizontal Portal and Collaboration Platform Kaiser Permanente

Example of a Horizontal Portal and Collaboration Platform Trillium Health Centre

[object Object],[object Object],[object Object],[object Object],From Zero to Portal in 14 weeks—The Duke Medicine Patient Portal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

http://ausgsa.ibm.com/%7Egdolsen/public/Files/HC/Providers/S03-Duke.zip

Seven Common Characteristics of Successful Healthcare Portals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ It’s all about establishing a relationship with your users.”

IBM WebSphere Portal V6.1 – Respond Quickly To New Business Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowering Business Users

IBM WebSphere Portal V6.1 + WebSphere Portlet Factory 6.1 Respond Quickly To New Business Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IBM WebSphere Portal V6.1 – Reduce deployment costs, complexity and maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],New Support for Distributed Servers, JVMs ,[object Object],Staging Development Production Integration

IBM Accelerators for WebSphere Portal Collaboration Learning Enterprise Suite Dashboard Process Self-Service Industry Content

IBM Content Accelerator Provides simplified, yet powerful, online Web content creation and management to business users - removing authoring bottlenecks. It helps improve productivity and allows organizations to keep Web content accurate, up-to-date and easy-to-find. CONTENT SEARCH DOCUMENT MANAGEMENT

IBM Content Accelerator 6.1 Helps customers keep websites up-to-date, accurate and in control. This solution delivers faster time-to-value, lowers operational costs, and improves the way in which companies do business through the web. Enterprise Search Collaborative Document Management Web Content Management + + Authoring Work Flow Management Integration Delivery ,[object Object],[object Object],[object Object],[object Object]

IBM Content Accelerator V6.1 Respond Quickly To New Business Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowering Business Users

LensCrafters leverages IBM Content Accelerator to reach more customers

Customer Facing: Johnson & Johnson Portal and WCM manage JnJ web presence

IBM - Healthcare Portal Customer Briefing

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