3. Dushan Zaric
* 18 + years of Experience behind Bars
* Co-Owner of Employees Only and Macao Trading Co
NYC
* Principal Bartender
* Consultant
* Author
* Trainer
* Thinker
* Trend setter
* Magician
dushanzaric@gmail.com
3
4. “ Service is a monologue-we decide how we want
to do things and set our own standards for
service. Hospitality, on the other hand is a
dialogue. To be on a guest’s side requires listening
to that person with every sense, and following up
with a thoughtful, gracious, appropriate response.
It takes both great service and great hospitality to
rise to the top.”
Danny Meyer – Setting the Table
4
6. "Bartending is an old and honorable trade.
It is not a profession and I have no
sympathy with those who try to make it
anything but what it was. The idea of
calling a bartender a professor or a
mixologist is nonsense. ... ”
Patrick Gavin Duffy,
1933
6
7. The Bartender
MIXOLOGIST
CONFIDENCE
SAGE ROCK STAR
7
A Balanced union of three equally developed parts
11. The Bartender
STABILITY
CONTENTMENT
CLARITY INTENSITY
11
7
A Balanced union of three equally developed parts
12. Contentment:
–noun
1. the state of being contented; satisfaction; ease of mind.
2. Archaic . the act of making contentedly satisfied.
— adj
1. mentally or emotionally satisfied with things as they are
2. assenting to or willing to accept circumstances, a proposed
course of action, etc
12
13. “It all depends on how we
look at things, and not how
they are in themselves” –
Carl Gustav Jung
13
21. “Your most important job as a bartender
is to think about how you can make a
cocktail that the guest will think is
great. Never forget this. This is
fundamental if you want to master the
way of the cocktail”. - Master Kazuo
Uyeda, Cocktail Techniques
21
28. Remember and describe a night within the last 6 months when you were in the “zone”, in
a state of mindful bartending.
1) What were your thoughts of?
2) How did you feel emotionally and what sensations were present?
3) How did you feel physically and how did your body move throughout the night?
28
30. Me as I think I am Me as I really am
I I I I I I I I I I
I I I I I I I I I I
I I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I
I I I I I I I I I I
I I I I I I I I I I
75. … In the Morning, I start my day…
…I enjoy my coffee and juice. I focus on the positive. I don’t let
my self get captured. The News is always the same…it is always
bad…that is what they are selling.
76.
77. … Then a phone call
from work …
“ the other Bartender is
sick. Can you work a
double today?”
78. Sure. I’ll be there. “Oh Well…Poor Steve with a flu. Too
bad I need to cancel my plans for the night. But Steve is
in trouble and he needs me to help him out”.
79.
80. Traffic is jammed…
The President is in town. It seems that I’ll be late for
work, there isn’t much I can do about it…I better call
and let them know.
89. Best Practices:
* Get enough sleep every night - especially
before a shift
* Have regular physical exercise
* Cultivate quieting down (meditating)
before shift
* During shift, in times of stress, return to
your breath
89
98. Negroni
1 1/4 ounces (37 ml) Plymouth Gin
1 1/4 ounces (37 ml) Campari
1 1/4 ounces (37 ml) Sweet (Italian)
vermouth
1 orange twist, for garnish
Directions
Pour all ingredients into a mixing glass.
Add large cold ice and stir for 40
revolutions. Strain into a chilled cocktail
glass. Garnish with orange twist.
113. “Of course it matters in
what kind of mood I am
when I enter the
distillery”. – Miles
Karakasevic, 12 th
generation Master Distiller,
Domaine Charbay