This document discusses potential downsides ("dark side") of Enterprise 2.0 technologies, including:
- Increased interruptions and loss of productivity from always being connected.
- Risk of burnout from feeling the need to always be available online.
- Potential for misunderstandings and less rich information exchange when interacting virtually instead of in person.
- Risk that some individuals may be crowded out in new online venues with broader participation like crowd-sourcing.
5. The promises of Enterprise 2.0
•Increased productivity
•Anywhere/anytime access
•Better sense of “connection”
•Unlock hidden expertise
•Everyone has a voice
•Consumer, not producer controlled
•Community is smarter than individuals
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6. Flexible Access
Benefits
•SME’s at the fingertips
•Fast answers to questions
•Better sense of connection
•More choices
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7. Impact
More interruptions
Risks
Loss of productivity
Lost sense of accomplishment
Loss of deep analyses
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8. Always On
Benefits
•Never disconnected
•Work/life balance
•Instant gratification
•I’m not alone
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11. Impacts Risks
Loss of Face time Misunderstandings
Can’t emote very well ;*) Partial attendees
Loss of information exchange
Less camaraderie
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12. Always Retrievable
Benefits
•No information loss
•Searchable
•Content rated & tagged
•Individuals are not information managers
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14. New 2.0 Venues
Benefits
•Broader input/perspective (Crowd Sourcing)
•Multi‐lingual advantages
•Building corporate knowledge
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15. Impact
Exposure bias
Risks
Quiet ones crowded out
More noise
False statistical confidence
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16. Information candy store
Benefits
•Easy access to SME’s
•Fast answers to questions
•Better sense of connection
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17. Impact
Information overload
Risks
Loss of productivity
More choices reduces confidence
Analysis paralysis
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19. Mitigation
•Avoid “Alert Fatigue”
•Unplug yourself
•Make your smile count (in person)
•Don’t be STUPID (watch what you type)
•Remember the “Wall flowers”
(“Eat Healthy, Exercise More”)
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20. Easier said than done
Dopamine junkies
Fears ….
Disconnection
Invisibility
Seeming uncommitted
Imperfect foresight
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