Alan Duric’s Presentation at eComm 2009
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Service Providers 2.0 - Leveraging the Heuristics of the "New Voice"
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Alan Duric’s Presentation at eComm 2009
- 3. Macro view that interests me as Service Provider
- 4. “ Medici effect” – MD intersections
- 5. Once upon a time
- 6. PC – first dominant rich media comms endpoint
- 7. New rich media comms devices
- 8. In 2001 - 60 million transistors per every human on the planet, by 2010 there will be 1 billion transistors per every human… So expect more and more rich media comms devices …
- 9. Other interesting global trend is growth of RFIDs (ca 2000 pct during t he last 2 years!) It is expected that telemetry and real time comms will intersect …
- 10. What is my goal as a Service Provider?
- 11. To have: many, happy customers that stay with us and generate good revenues
- 12. One of the simple services that proved to be “slam dunk” in our case …
- 13. Online storage & more …
- 14. Customers that use online storage are churning in order of magnitude less numbers …
- 15. Experience with heuristics were so far very weak … No ”googling of the calls” yet, though it helped develop strong SPIT filters, which for our customers is very important …
- 16. What do we keep on mind as a Service Provider?
- 17. “ Maxing” on ARPU can destroy customer’s value, it is important to provide a lots of value in t he service in order to sustain competition of the future Architecture of participation is one of the keys …
- 18. We see also going forward need for customer support (local language), regulatory aspects (local market), …
- 19. What else are we excited about as a Service Provider ?
- 20. RSS, RFIDs, … are all intersecting with (real time) comms and open a number of possibilities for useful, simple, sticky services for customers on new generation of devices
- 21. Why video, why now?
- 22. However, we can not forget about interoperability between operators/service providers otherwise rich comms are not very useful
- 23. Broadband Household Appliances, Video, HD audio, integrated telemetry, ComInfoTainement devices, …. A re f SPs and technologists dream, but they are not far away!!!
- 24. Future "The future is here, it's just not evenly distributed yet." -- William Gibson