The document discusses factors for managed service providers (MSPs) to consider when choosing a remote monitoring and management (RMM) tool. It highlights that RMM tools allow MSPs to monitor and manage multiple client installations from a single interface, enabling better proactivity. The document also shares experiences from three MSP partners that recently adopted new RMM solutions: TEC Works switched to Continuum for smooth operations; NSB Consulting chose Ninja RMM; and Imagine IT selected LabTech. Key benefits cited include monitoring endpoints, gaining service usage insights, and receiving alerts about hardware issues.

1. Factors to Consider
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Which hardware do you need to monitor & manage?
1 Which PSA system do you
use?
3
Which managed services do you deploy?
2

2. Making the Switch: 3 Partners Share Why
They Just Adopted a New RMM Solution
Ted Hulsy
VP of Marketing, eFolder
ehulsy@efolder.net

3. Agenda
• Partner Introductions
• Why Every MSP Needs an RMM Tool
• How to Choose the Right RMM Solution
• Partner Panel: 3 Partners Share Why
They Just Adopted a New RMM Tool
• Key Use Cases for RMM Tools
• Questions and Discussion
© 2016 eFolder, Inc. All Rights Reserved.3

4. 4 © 2016 eFolder, Inc. All Rights Reserved.
Partner Introductions
Erick Wilson
President and CEO
TEC Works
Jacksonville, FL
Nate Baumsteiger
Owner/Operator
NSB Consulting
San Francisco Bay Area
Rich Anderson
Owner and CEO
Imagine IT
Minneapolis, MN

5. © 2016 eFolder, Inc. All Rights Reserved.
Founded in 2008
5 employees
IT services include cloud computing, disaster
recovery, network security, and VoIP
60 clients and 2,400 end users served in the healthcare, legal,
manufacturing, and financial verticals
Client base stretching from northeast Florida to Mobile, Alabama
TEC Works
5

6. NSB Consulting
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30 clients in finance, hospitality, automotive, and other industries; 250
total end users
Founded in 2004
Clients in California, Georgia, Wisconsin, and the Caribbean
IT services include email security, antivirus, and
compliance reporting
Many employees

7. © 2016 eFolder, Inc. All Rights Reserved.
Founded in 1996
41 employees
IT services include infrastructure management,
antivirus support, and network management
Providing managed IT services to over 150 clients and 4,750 end
users in numerous verticals
Clients in Minneapolis/St. Paul metro area
Imagine IT
7

8. Why Every MSP Needs an RMM Tool
RMM tools help MSPs monitor
and manage multiple clients and
installations from a single pane of
glass, enabling better proactivity
and streamlining software
installations & updates.
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9. Why Every MSP Needs an RMM Tool
Rapidly deploy applications en masse
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Run system health and maintenance operations
Proactively monitor for hardware issues
Manage user access and roles + policy settings
Install critical system patches remotely
Generate service tickets within PSA tools
Monitor usage of non-secure applications and services

10. How to Choose the Right RMM Tool

11. Pick a RMM tool, any RMM tool
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$20M

12. Factors to Consider
© 2016 eFolder, Inc. All Rights Reserved.12
Which hardware do you need to monitor & manage?
1

13. Factors to Consider
© 2016 eFolder, Inc. All Rights Reserved.13
Which hardware do you need to monitor & manage?
1 Which PSA system do you
use?
2

14. Factors to Consider
© 2016 eFolder, Inc. All Rights Reserved.14
Which hardware do you need to monitor & manage?
1 Which PSA system do you
use?
3
Which managed services do you deploy?
2

15. Partner Panel: 3 Partners Share Why They
Just Adopted a New RMM Solution

16. TEC Works | Contiuum
Which RMM tool were you using before adopting
Continuum?
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What, specifically, does Continuum do to make your
MSP business run more smoothly?
Why do you prefer using Continuum over any other RMM tools?

17. Which RMM tool were you using before adopting Ninja RMM?
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What, specifically, does Ninja RMM do to make your MSP
business run more smoothly?
Why do you prefer using Ninja RMM over any other RMM tools?
NSB Consulting | Ninja RMM

18. Imagine IT | LabTech
Which RMM tool were you using before adopting LabTech?
© 2016 eFolder, Inc. All Rights Reserved.
What, specifically, does LabTech do to make your
MSP business run more smoothly?
Why do you prefer using LabTech over any other RMM tools?

19. • Deploy agent across multiple machines using a
scripted install and registration
• Monitor for potential issues, such as running
out of space
• Gain insight into which features (e.g. FSE) are
being utilized, and bill appropriately
• Monitor and manage endpoints
• Proactively receive information about hardware
issues or failed backups
• Monitor resources replicating to the cloud
(LabTech custom plugins for BDR for Veeam
and BDR for ShadowProtect)
• Proactively receive information about hardware
issues or failed backups
eFolder Solutions + RMM tools
© 2016 eFolder, Inc. All Rights Reserved.19

20. Questions and Discussion

21. Thank you!
Ted Hulsy
VP of Marketing, eFolder
ehulsy@efolder.net